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Valutata 2 stelle su 5

I’m pretty sure the website has been taken down now. Although a couple of years ago (probably 4) I ordered from this website, everybody’s saying there stuff didn’t come, although mine did. Since it w... Leggi di più

Valutata 1 stelle su 5

Like other reviews, I’d give a zero if possible. Still no goods received after placing an order mid Nov for a Christmas cuddly toy gift. Either automated replies or pointless replies if you threaten l... Leggi di più

Valutata 1 stelle su 5

Website quotes 10-20 day delivery. Item turned up 45 days later.. not as described, very poor quality. No response to communication chasing delivery. Cheap slime with terrible smell. One disappointed... Leggi di più

Valutata 1 stelle su 5

No order confirmation by email yet payment taken. No response to my email contact form What is your company registration number? I have a very upset little girl who used her birthday money to buy... Leggi di più

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1,4

Pessimo

TrustScore 1.5 su 5

191 recensioni

5 stelle
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1 stella

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1,4

Tutte le recensioni

(191)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

SCAM DO NOT SHOP

Absolutely awful! Didn’t receive order, could not contact them! False tracking details SCAM please do not shop!

18 febbraio 2021
Non scritta su invito
Logo di Asmr Geek

Risposta di Asmr Geek

Hi,

Please provide us your tracking number so we can check this for you :)

Many thanks!

Valutata 1 stelle su 5

Unbelievable

Unbelievable! I had bought some slime for my niece. She got excited and was looking forward to recieving it. The delivery time said "between 10-20 days". I should've checked Trust Pilot before buying!

After 19 days, I thought it was suspicious that they didn't email to say that my order was dispatched. The purchase confirmation email said their would be such an email, but it never came. I am certain that this is a scam company. How can you do this to people consistently? What kind of business is this? It has been 20 days and not a sign of anything even being dispatched! How can it arrive here if it hasn't left the shop!

I see that they do reply to some of the people here to appear genuine. Reply to me you scammers. Reply to the email I sent you demanding a refund and an explanation. My order number is #9274.

Sadly there are many of these unscrupulous companies that make their money through such scams. We need to collectively contact trading standards, the press and the police. I think this is a fraud. Deliberate misrepresentation. I think they hope people will forget about their money after 20 days.

Why would they not reply to emails? Why don't they have a customer service telephone number?

18 febbraio 2021
Non scritta su invito
Logo di Asmr Geek

Risposta di Asmr Geek

Hi,

Thank you for your comments.

Our delivery time is between 10-20 days but there currently have been delays due to brexit. We always send a confirmation email after placing your order, as well as a shipment confirmation email. Currently we are having delays within shipping.

We are not scammers and can provide full proof of processing your order. I understand you are unhappy but please check your spam mailbox for emails. We do not provide phone customer service. Only email which can be reached at support@asmrgeek.co.uk

We will take a look into your order!
Many thanks :D


Update:

We have checked on your order for £6.99 and can see that it is still in processing. Since your complaint we have decided to cancel the order with our supplier and refund your £6.99 but your order was processing as we can still prove. But have since cancelled with our supplier.

Many thanks!

Valutata 1 stelle su 5

Do not waste your time or money…

My granddaughter found this slime online and asked me to order her the smaller one. Wanting to impress her, I ordered the biggest one. She waited with great anticipation. I kept checking the tracking and it only said order confirmed, that never changed. Almost two months later, numerous emails with no response. I’ve finally contacted my bank. Maybe they can help. DO NOT ORDER FROM THIS PLACE. Full on scam!!
Update..as soon as I posted this initial review, I received a response from the company asking for my order number and saying they were sorry for the issue. Then, again, silence. No update after giving them the order number or anything. Still no product nor refund. My opinion holds, this is yet another internet scam company.

17 febbraio 2021
Non scritta su invito
Logo di Asmr Geek

Risposta di Asmr Geek

Hi,

Can we get your order number please? We are very sorry for this inconvenience!

Many Thanks

Valutata 3 stelle su 5

Do your research before buying....

I read these reviews AFTER I'd ordered the giant plush penguin toy. I was terrified it wouldn't arrive or the wrong thing would appear as per the other reviews. But in fairness it arrived, well packaged and undamaged. It did arrive a little late, but this stuff is crap that comes from china so what do you expect. They must be making a lot of money charging 54 quid for a penguin that probably costs them about 10 pence per unit to buy.

However the product arrived, undamaged, and only a little late. So I can't fault the company much, but based on the reviews and some of the horrendous customer service replies I've seen, I feel like I got off lucky. Won't buy from here again for sure, I'm not pushing my luck

17 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

I ordered 3 pots of slime my order…

I ordered 3 pots of slime my order number is 7569 and I only received 2 and one of them was well over a month late. I have messaged them 4 times now and haven't gotten a single reply. Customer service on this site is a joke and whoever is running it is useless. I told them if they replied to my complaints I wouldn't of give them a bad review on here so it's there own stupid fault.

17 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

DO NOT ORDER FROM THIS FRAUDSTER

DO NOT ORDER FROM THIS FRAUDSTER! Took my daughters money then never sent the slime. Cheeky replies then blocked us. No refund and no product!

Where is my purchase then? Absolute joke! Reported to trading standards along with everyone else that has not received their purchases. Send me a refund now!

You have not sent me any product to return! Cancel my order and return my money

My order number is 9240. It has been longer than 2 weeks now.

14 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Don’t buy from this company

Don’t buy from this company, the slime is literally the teeniest little pot of not even slime, just brown stuff, it’s not as it looks on the ad at all, and delivery was so late, complete rip off, ridiculous

10 febbraio 2021
Non scritta su invito
Logo di Asmr Geek

Risposta di Asmr Geek

Hi,

Please check and confirm your order size before writing a review. You ordered a 60ml pot of slime which is clearly marked and labeled before purchase, In turn this is exactly what we sent you.

If unsure on 60ml volume please get a measuring jug.

Valutata 1 stelle su 5

DO NOT BUY THIS SLIME!!!!!!!

DO NOT BUY THIS SLIME!!!!!!!
Absolutely dreadful! I don’t normally write reviews but I am so disgusted with this company I felt I had to. The slime took 7 weeks to arrive. Nothing like the pictures suggest. No scent at all, they’re tiny pots that look like they came from a cheap set! One very disappointed daughter. Shameful company

9 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Usually leave positive reviews but this…

Usually leave positive reviews but this site is atrocious for its customer support. Emails usually ignored or in my case replies with we cannot find your email address please supply order number. Three times supplying and still no update on the order. Order has now been outstanding since 16th December. Feel i have no choice but to issue a charge back now.

3 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Absolutely awful

Absolutely awful, ordered on the 5th of Jan with the delivery guaranteed by the 18th of Jan and my order is still not here! Very upset daughter, her birthday was the 23rd and the slime was the thing she was most excited for. Countless emails and no reply. I've demanded a refund and still not got that.
I managed to find a phone number for the owner, Jamie Moss, and having called him repeatedly, he messaged back asking who it was. I told him I wanted a refund and he said he can't so I'll be calling trading standards tomorrow.

2 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

DO NOT WASTE YOUR MONEY ON THIS SHOP

I ordered from this shop on the 11th of January 2021 and I have been waiting nearly a month so I started getting concerned about my order from here so I emailed them and I didn’t get an email so I waited about a week and I hadn’t got an email from them so I emailed them another time and they haven’t answered ever since. I spent over £20 and still not received my parcel. I would rather buy slime supplies from eBay and Amazon which I would know it would be coming

1 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Absolute scam

Absolute scam! Ordered in November, never received. No number to call. Emails ignored and no refund given. I have contacted my bank for a refund. I have reported this company. I would urge others to do the same as they should not be able to get away with this. Lots of disappointed children :(

27 gennaio 2021
Non scritta su invito
Valutata 1 stelle su 5

I wish I had read these reviews before…

I wish I had read these reviews before spending over £30 with this horrendous company!
Order number 6436.
As I have had no reply to my emails I am contacting you on here. My order of slimes which I made ON 11TH NOVEMBER AS A CHRISTMAS PRESENT still have not arrived nor have I had a refund, which I've asked for. I want someone to contact me. The way you do business is criminal and I've not dealt with a worse company. I feel sorry for my poor daughter who was so excited for her Christmas slime and for all the other children and customers you have let down.

26 gennaio 2021
Non scritta su invito
Valutata 1 stelle su 5

Absolutely disgusting customer service

After complaining that the type of slime that was sent was wrong in comparison to the website and that the quality was absolutely horrific (it’s an English address on the website but the stuff is shipped from China) I was sent a message with the most appalling language. They used the F word on several occasion, it was truly shocking. Stay away from this company. I applied twice for a refund and each email said I’d receive a further email with the returns instruction but I didn’t so I had to resort to contacting my bank for a refund.

25 gennaio 2021
Non scritta su invito
Valutata 1 stelle su 5

Disgusting

Has anyone recieved there orders.... I have tried e mailing and phoning them.... Nothing... Trading standards next stop

21 gennaio 2021
Non scritta su invito
Valutata 1 stelle su 5

Do not use this company

Do not use this company. I ordered a present for my sister 20/12 as the website advised it will delivered by 02/01. I haven't received the item a month later, no attempt to deliver, stuck in transit in Birmingham somewhere since 06/01, no replies to any emails and no refund. Disgraceful company.

19 gennaio 2021
Non scritta su invito

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