A Shade Greener Boilers Recensioni 442

I spoke to a gentleman named Lee, he was very helpful, he advised me how to reset my boiler , very friendly and professional

Thank you Lee

Fantastic all problems sorted

Lee was brilliant. Clearly understands the business what my needs were and resolved what a team of solicitors could not do in two weeks.

Sarah was really helpful on the phone. Asked me to check a few things on the boiler and then said she’d call me back once she’d spoken to an engineer. Got a call back within 5 minutes with a time for an engineer visit.

Always pretty quick on a call out.
We're here within 48 hours.

Rob was great. Thanks

Very nice guy polite and extremely helpful we need more people like Scott in the world

Reported a water leak after a service. The engineer came next day and put said leak right. Excellent performance.

I had a problem with my boiler,they arranged someone to come out from another company,couldn't get the part till Tuesday as it's a bank holiday,been speaking to Lee he's been amazing been so nice and helpful can't thank him enough thanks Lee😁

Abysmal, use these clowns at your peril.
Broke terms of the contract from day one and months after finally finishing paying the account off, they STILL haven’t taken the charge off our house with the Land Registry. Financial Ombudsman is now reviewing the case, next step we will be instructing lawyers.
You will regret ever using these people. I don’t know how they are still allowed to trade. Checkout the Facebook groups if you want the real story.

I rang today to pay my boiler account off. The call was answered by a gentleman called Lee, he was very helpful and very clear when asking me the questions and most of all he was very polite.

Reported the problem in the morning got a same day appointment. Rob the engineer notified me of a time of arrival and was prompt. Sorted problem within the hour. He was clean, polite and efficient. Excellent service.

Rob turned up within the specified time. Was courteous and polite. Left the area clean. Excellent service

Excellent customer service from start to finish, tried troubleshooting on the phone,when that didn’t work,got engineer out for the next day.
Rob the engineer was here 1st thing, polite,Friendly,efficient & left everything clean& tidy.
ThankYou!

It would appear that no one was manning the phone at the weekend as only able to leave a message on the Saturday and Sunday. Having said that I was contacted first thing Monday morning and Rob attended on Tuesday. I was very happy with Rob's work. He was very friendly and corrected the fault. I would have given 5 stars for Rob.

Super fast call out, friendly engineer. Quick and efficient. Thank you

The engineer texted with half an hour's notice, arrived within the time scale, did the job and tidied up afterwards.
What more could you ask

A Shade Greener answered my 8.30am call on only the second ring and engineer Rob was at my house within an hour and fixed a wear and tear problem in no time. He was very friendly and efficient. Much relief because I care full-time for a disabled person and can't be without heating.

A ‘repair’ made by shade greener left over 3500 ppm of carbon monoxide in the flue! Why was this not tested at the time? We only found out as luck had it yearly maintenance was booked the next day!
The boiler was shut off and a warning sticker put on - the next engineer that came out didn’t seem concerned at all said the last engineer just couldn’t be bothered to fix it and as he couldn’t get the warning sticker off just scribbled over it and wrote ‘safe’.
I’m currently in complaints proceedings

We've had a boiler from ASG for 12 years on which the company provide annual maintainence. On the odd occasion we have a problem the company has always been very helpful and sent out one of their engineers asap( usually within 24hrs) to rectify.
This was the case when Rob arrived at 10am this morning and sorted out the issue within the hour.
Thank you Rob and ASAG.
EXCELLENT SERVICE as usual

Rob was friendly and did an excellent job