Arriva Croatia Recensioni 

Ne preporucujem

Wir wollten mit dem Bus von Cres nach Predoscica fahren und hatten online Tickets gebucht. Der erste Bus sollte um 13:30 Uhr fahren, kam aber nicht. Der nächste Bus laut Fahrplan um 14:25 Uhr kam auch nicht. Um 14:45 Uhr kam ein Schulbus, dessen Fahrer ich nach dem Bus fragte. Er meinte, er seie nur der Schulbus. Er gab uns aber kurz später Bescheid, dass er dem Busfahrer Bescheid gegeben hätte und er gleich kommen würde. Nach über 1,5 Stunden Wartezeit kam der Bus endlich. Der Fahrer meinte wir hätten um 13 Uhr mit dem Schulbus fahren müssen. Wofür gibt es dann einen Online Busfahrplan und Online Tickets? Unseren geplanten Wandertag starteten wir mit starker Verspätung und verwendeten für den Rest unseres Wanderurlaubes lieber Taxis.
Bei einer Fahrt von Mali Losinj nach Rijeka sollten wir extra zum Online Ticket noch für jeden Wanderrucksack 10 EUR zahlen, ohne den Erhalt eines Beleges. Wir nahmen die Rucksäcke nach kurzer Diskussion mit in den Bus, sie passten dort gut in die Gepäckablage. Das fühlt sich nicht seriös an.

2.50 euro naplacena naknada jer mi je dao kartu. Znaci papir 2.50 e . Sramota

Naš vozač je bio te je bio iznimno ljubazan i susretljiv. Vrlo nasmijan i dobre energije i baš mi je bio gušt voziti se s njime. A i vožnja je bila po težim uvjetima te je sve sigurno i bez problema prošlo! Ma sve 5!!

This company is excellent ...especially driver Mate Misic who is so joyfull,pleasant and he make your day especially when you finished your night shift..

Odvratno iskustvo. Bus kasni te na kartama pišu krive informacije. A vozači i radno osoblje do putnika da ne spominjem. Radnici antipatični, ne informirani te, sve sjede i voze da zarade pa prevoze više putnika nego što bi trebali. Putnici ne poštuju određena sjedala koja pišu na kartama, a vozače (koji su prije opominjali za rečena mjesta) boli briga.

Horrible dirty buses that constantly run late, on our trip to Krk there was a layover in Rijeka, we missed the bus because the ticket said it would be leaving from row number 5 it was in fact leaving from row 3 andbwe didn't see it. The employees and other drivers were unhelpful and rude. On our way back from Omišalj till Rijeka the bus was overcrowded with almost 10 people standing and I has to sit on the floor. All of this is highly illegal. The online ticket sale doesn't guarantee you a spot as our seats were taken and we had to sit elsewhere. There a pair of ladies started arguing with us since those were apparently their reserved spots and the drivers did nothing to resolve the issue and we had to stand again in Karlovac untill spots freed up.

Pozdrav!
Želim pohvaliti i zahvaliti se vozaču koi je jučer vozio na relaciji Osijek - Zagreb (7.30 iz Osijeka).
Njegova smirenost i gotovo psihoterapijski pristup putniku koji se ukrcao u Novoj Gradiški su zbilja rijetko viđeni. Bilo je jasno da je riječ o osobi s nekim vrstom problema mentalnog zdravlja, koja je upravo (prema vlastitoj izjavi) puštena na slobodu nakon izdržavanja zatvorske kazne, i može biti zahtjevan (su)putnik.
Hvala vozaču koji ga je uspio umiriti, bez ijedne ružne riječi, bez povišenog tona, iznimno staloženo i konstruktivno, ni jednog trenutka ne ugrožavajući sigurnost svih putnika i putnica.
Sretno smo i na vrijeme stigli do Zagreba.
Veliko hvala i svaka čast gospodinu.

Unglaublich teuer. Für eine Fahrt von Osor nach Ustrine (6 Min.) werden EUR 5,20 verlangt.

Very disappointed with this bus service. The bus from Krk to Rijeka was scheduled to leave at 9:30 AM, and according to the app, it was supposed to arrive at 10:46 AM. We are still nowhere near Rijeka and have already missed our next bus to Austria because of this huge delay. This has caused us a lot of stress and inconvenience. Extremely irresponsible and unprofessional service. 🙃

Wann fährt der Bus??????
Keinerlei offizielle Auskunft, gar Info an den Haltestellen. Kein Live-Qr-Code wie in Griechenland. Absolut hinterwäldlerisch.

Bus arrived 10 minutes late which is probably par for the course due to traffic. Reserved seats were taken as people were paying on arrival for tickets and sitting anywhere. The most disappointing element were the local men loading the luggage demanding €1.30 in cash, despite our ticket stipulating 2 bags were included. The gentleman then issues the incorrect change and I had to stand and argue with him to get the correct amount back. Gangsters.

Sramotno, bahato i potpuno neprihvatljivo ponašanje vozača Arrive!

Autobus na liniji za Rijeku (i dalje za Zagreb) trebao je stići na stanicu u Bakarac u 16:12 sati. Ne samo da je debelo kasnio i pojavio se tek iza 16:20 sati, nego je bez imalo obzira projurio kroz mjesto punom brzinom. Na stanici je stajala starija, teže pokretna žena sa štapom u ruci i jasno mu mahnula da stane. Vozač ju je hladno ignorirao, nagazio gas i produžio dalje, ostavivši nemoćnu osobu doslovno na cesti. Tolika razina bezobzirnosti i potpunog izostanka ljudskosti rijetko se viđa.

Zbog ovog bezobrazluka gospođa je morala u panici tražiti prijevoz i platiti privatnoj osobi 20 eura da je hitno preveze u Rijeku kako bi uopće pokušala uhvatiti vezu za Zagreb. Naravno, autobus joj je pobjegao, pa je bila prisiljena čekati drugi prijevoz, izložena ogromnom stresu i trošku koji je nastao isključivo krivnjom vašeg bahatog zaposlenika.

Ako ovako tretirate starije i bolesne ljude koji vam plaćaju uslugu, onda je to dno profesionalnosti. Vozač za ovo mora snositi odgovornost, a Arriva se treba duboko sramiti koga stavlja za volan.

Unreliable. Yesterday evening I bought a ticket for a bus in Rijeka at 21:50 at 21 at their reception. The bus never came reception already closed by then. Today again I'm still here waiting in Pazin for a bus scheduled 10:15, It's 10:39 already and no bus in sight.

Dňa 18,8,2026 o 10:05 sme cestovali 10 člená skupina zo zástavky Gradac do stanice Drvenik vodič keď videl že sme není domáci tak nám nahlásil poruchu terminálu a za cca 10 kilometrovú jazdu od nás zobral 100 eur žiadne lístky nám nedal lebo mu údajne nefungovala kasa peniaze dal do peňaženky a vyrazil na cestu 🐷takéto správanie som v autobusovej doprave ešte nezažil🤮

Grozno iskustvo s Arriva busom. Autobus nam je trebao krenuti u 11:00, no nitko nas nije obavijestio da će kasniti. Svi ostali autobusi su uredno dolazili i odlazili u svoje vrijeme, samo našeg autobusa nije bilo nigdje.

Čekali smo već više od pola sata, a kada smo pitali gospođu na šalteru što se događa, umjesto bilo kakvog objašnjenja ili isprike, drsko nam je odgovorila samo da će autobus doći. Smatram da je najmanje što putnici zaslužuju pravovremena informacija i normalan odnos prema njima.

Vrlo neprofesionalno i krajnje razočaravajuće iskustvo. Nakon ovoga definitivno ću razmisliti prije nego ponovno odaberem Arrivu.

Katastrofa, kasnili smo sat vremena na relaciji Zagreb-Split. Nigdje nije pisalo da voze od Zadra magistralom. Stali smo u Biogradu na Moru nakon Zadra, potom Vodice, Šibenik, pa Trogir. Zadnji čas stigla na trajekt.

I would give it a 0 if I could. The driver was so rude towards me. Basically threw my receipt at me and when my partner asked him to be nicer he deliberately said “no”. Then I asked for his name to complain and he threatened to call the police because I was stressing him. Clearly a racist because he was being nice to the other passengers who were Croatians.

I usually do not make the effort to write reviews, but this has been the single worst transport experience I've had in my 34 years on this planet.
My partner and I booked a bus trip from Pula to Rovinj. As we were showing our tickets, the driver rudely mumbled something in Croatian to my partner. It later turned out that we hadn't yet paid the €1.30 fee for our large suitcase. When my partner asked if we needed to pay in cash or by card, his mumbling became more aggressive, and he simply closed the luggage compartment and moved on to scan other passengers' tickets. Only after repeated attempts to get an answer from him did he take out a card reader so we could proceed to board.
When my partner asked for his name in order to file a complaint, the driver replied with an exaggerated "Finished!", turned off the engine, and sat on a chair in front of the bus to call the police on us - claiming we had stressed him to the point where he was unable to drive. We then spoke to his colleague at the bus station counter. Instead of acknowledging that the driver was behaving in such a rude and unacceptable way, she blamed us for delaying the departure for the other passengers. After a few minutes, the driver came back onto the bus and started the journey.
It is also important to add that he was nice to everyone except us, which makes me feel like he had a personal issue with us not speaking Croatian. It is important to me to add that this was an isolated experience for us, as all other Croatians we met on our journey were nothing but lovely. However, I sincerely hope that this company goes out of business as, judging from the other reviews, the mistreatment of passengers is systematic.