Came back for a few favourites and as always was tempted to add a few more. Love their range of quality Irish producers.... So far Wild About, Burren Balsamics and Ciara's Pantry are definite favour... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
A great way to provide a gift hamper to a vegan family member. Very reasonably priced compared with companies dedicated to gift hampers. Delivered within 3 days of order. Will use again.
L'azienda ha risposto
Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 1... Leggi di più
L'azienda ha risposto
I ordered 3 boxes of Irish products for Saint Patrick’s Day for national and international delivery. All arrived in perfect timing with the products chosen from the online larder all in stock and arri... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di alimentari
- Negozio di caffè
- Gastronomia
- Fruttivendolo
- Negozio di liquori
- Servizio di ordini alimentari online
Informazioni fornite da varie fonti esterne
Ardkeen Quality Food Store is an independent food retailer based on the Dunmore Road in Waterford City on the South East coast of Ireland. We are locally owned and managed. The business was founded by Robert and Pamela Jephson in 1967 as a small grocery store with petrol pumps out the front, believe it or not this was quite a novel format back then! The business has grown in popularity and scale over the years notably a a major redevelopment of Ardkeen Shopping Centre took place in 1998. Ardkeen Quality Food Store has a developed a unique food offering. People want to know about and trust the people who produce their food so we specialise in sourcing the best fresh produce and local foods from artisan food producers that we know and trust. As an independent supermarket we have the flexibility to buy the produce our customers want. Using links developed over the years with really good food producers we now have a range of fine foods that surpasses all competition in terms of food quality and provenance. We also cook and bake an extensive range of products at Ardkeen. Prepared daily in our deli kitchen by our skilled and commited team of chefs, using only the best of ingredients. The food is prepared, cooked and chilled (if necessary) and on sale the same day, so you can have retaurant quality meal at home in minutes. The range is extensive everything from soups & starters to main courses like Elaines wonderful Fishermans Pie to Lisa's sumptuous patisserie treats. Although there have been many changes over the years our philosophy remains the same; to provide great value, better quality food and excellent customer service. We are delighted to be listed in the prestigious McKennas Ireland Guides, Georgina Campbells Ireland Guide and have being awarded many accolades including Retail Excellence Ireland Awards, Best In Fresh Awards across departments and most recent named Best Shop in Ireland by The Irish Times. 'Our commitment to you starts with selecting our producers and continues through to the meal on your table'
Informazioni di contatto
Dunmore Road, X91 HP9W, Waterford, Irlanda
- 0035351874620
- customerservice@ardkeen.com
- ardkeen.com
4,8
Eccellente
868 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Ardkeen Quality Food Store
Hi Customer,
Thank you for the 5 star review.
That is the experience we aim to achieve.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Risposta di Ardkeen Quality Food Store
Hi KOD,
We are sorry to see you have had a poor experience with our online store.
Reviewing your order placed 26 March 2024 at 22:43, you included some products that require specialised chill packaging. In order to ensure these products are delivered at the suitable temperature, all orders containing chilled products and products with short use by dates must be placed before 4.00pm Tuesday, to be dispatched that very same week.
We do state this on the product page, and shipping page but we will review to further highlight on the payment page and confirmation email also.
In your follow up email after placing your order, this was highlighted to you before we dispatched. At this point we would have been happy to adjust your order to ensure a delivery on the date requested.
We hope that our open communication will help instil a trust in our online store.
Kind regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great service and range of products
Great service and range of products. Order arrived promptly, thanks.
27 gennaio 2024
Risposta di Ardkeen Quality Food Store
Hi Pat,
Thank you for the 5 star review.
That is the experience we aim to achieve.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Love what I got thank you
Well when we were in the coffee the staff couldn’t do enough for you
If in Kilkenny this is the first coffee shop I will go to as the coffee was fabulous and the food
26 gennaio 2024
Risposta di Ardkeen Quality Food Store
Hi Jeannette,
Thank you for the 5 star review.
We this review was from an online order you placed with us in January.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Good choice & quick delivery
30 dicembre 2023
Risposta di Ardkeen Quality Food Store
Hi Leon,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
e gluten…
It means so much to get those gluten free things and at a good price too.
Great service. 👍
30 dicembre 2023
Risposta di Ardkeen Quality Food Store
Hi Paula,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to offer our customers a growing selection of gluten free and other specialty products. Our team is always listening to our customers and work hard to provide the best offering of Irish specialty on the market.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Speedy delivery
Speedy delivery. Good Communication and customer service. Good selection of products.
29 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Gav,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback and 5 star review. Our teams work hard to refine our customer service and delivery processes, we will be sure to pass this on to the rest of the team.
Thank you for the 5 stars, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Your customer service team very helpful…
Your customer service team very helpful
Product Hi8 arrived within a week even with UK customs
28 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi John,
Many thanks for your custom and taking the time to leave a review. All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are glad to hear you are pleased with our service and the delivery of your goods. Our team is always working hard to refine our processes and customer service, so happy to pass it along.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Purchases are responded to quickly and…
Purchases are responded to quickly and delivery is excellent.
25 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Robert,
Many thanks for your custom and taking the time to leave a review. We are delighted with the 5 stars review! All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are also glad to hear you are pleased with our service and the delivery of your goods. Our team have worked hard to ensure that items are received in excellent condition.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
My Order
My order came so quick I couldn't believe it. Everything I wanted was in the box. Thank you so much.
24 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Lynda,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are also glad to hear you are pleased with our service and the delivery of your goods. Our team have worked hard to ensure that items are received in excellent condition.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
First-time Buyer and Very Happy
This is my first time buying from this store. Hours after I had placed my order, Ardkeen contacted me to let me know that they didn't have some items in stock, and offered me the options of reimbursement or substitution. Our communication was very pleasant.
My order arrived in the expected time; the items in perfect condition. I'm enjoying the substitute products as they are very high quality! Thank you!
29 ottobre 2023
Risposta di Ardkeen Quality Food Store
Hi there,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to assist you with fulfilling your order to a high standard of quality and service. Our team is always working hard to refine our processes and customer service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very impressed!
Very easy to navigate the website, easy to purchase and really fast delivery!
23 ottobre 2023
Risposta di Ardkeen Quality Food Store
Hi Kate,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to assist you with your order. Our team is always working hard to refine our processes and service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reliable and fast delivery.
6 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Werner,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted with your feedback. Our team is always working hard to refine our processes and service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I purchased 3 bottles of gravy browning…
I purchased 3 bottles of gravy browning from ye. Had them delivered after a few days. So thank you
5 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Christina,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base
The Goodall's Gravy Browning is highly popular with our customers and we delighted to hear you could stock up on yours. Delighted you received your order from us promptly also.
Thank you for the 5-star review and we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
My sister was delighted with her gift. She is a bit of a foodie and really appreciated her gift
My sister was delighted withn
4 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Mary,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish artisan food to our global customer base.
Delighted to hear you have chosen ardkeen.com to help with gifting solutions for your sister. We look forward to providing you with even more excellent Irish produce over the coming year.
We are delighted with the 5 stars and recommendation, thank you.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Excellent customer service I emailed a…
Excellent customer service I emailed a query and received a very efficient reply. This helped me make my choice.
3 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Pauline,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to assist you with recommendations for your order. Our team is always working hard to refine our processes and service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Risposta di Ardkeen Quality Food Store
Hi Zachary,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. We are always expanding our online selection and our team works hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very fast and very good packaging
2 novembre 2023
Risposta di Ardkeen Quality Food Store
Hi Marcus,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base. Delighted to hear you are pleased with our service and the delivery of your goods.
We are delighted with the 5 stars, thank you.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Always great
31 ottobre 2023
Risposta di Ardkeen Quality Food Store
Hi Attracta,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
A little disappointed
Two of the six cartons were cracked on the bottom. Packaging could be better. Prompt delivery though.
Update : when brought to their attention I was very kindly refunded for the two cracked items.
31 ottobre 2023
Risposta di Ardkeen Quality Food Store
Hi Fidelma,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Happy to have promptly resolved the issue for you.
Thank you for the review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
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