Unimpressed! Unorganised! Items purchased came with indented logos on them which were not on the images. Quotes for freight were high so we organised our own freight forwarder items were not in stock... Leggi di più
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Ordered a toilet seat which unfortunately was poorly packaged and arrived damaged. AQVA arranged item collection and confirmed that they can't send replacement until original order arrives back. Ori... Leggi di più
Buyer be warned! Ordered taps - delivery 2-3 days heard nothing for a week so chased by phone to be told they are out of stock. Had to confirm in writing I required a refund! Was told would take upt... Leggi di più
Shower doors arrived in good time, I wasn't quite ready to fit them as still installing shower wall. When close inspection of doors undertaken saw that roller had broken plastic casing. I contacted Aq... Leggi di più
Dettagli dell'azienda
Informazioni su Aqva Bathrooms
Informazioni fornite da varie fonti esterne
Informazioni di contatto
302 Melton Road, LE4 7SL, Leicester, Regno Unito
- 0116 2516487
- support@aqva.co.uk
- aqva.co.uk
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service and product
Quality Roper Rhodes products at the…
Quality Roper Rhodes products at the best price I could find. Ordering could not have been easier and delivery was quick and hassle free!
Vitra toilet seat
Ordered a specific Vitra toilet seat from Aqva, having received details of correct model from Vitra Tech Service. Seat unit arrived on time, and was easily fitted. Good service, and good value for money. Thanks
Excellent service
Ordered two basins and was expecting them to take a week or two to arrive but they came very promptly. Good communication, courier waited while I checked nothing was cracked or damaged.
Excellent service would recommend.
Excellent all-round service
Good website, competitive prices and excellent all-round service from placing order to delivery.
Many thanks.
Altho the item is what i ordered
Altho the item is what i ordered, the company are not good with letting you know where your order is.. Over 2 weeks for delivery with no explanation or apology. This should of been made clear at the time of purchase, not left for me to chase with a plumber sitting here waiting!
Brilliant service
The item was exactly as ordered, despatched immediately and delivered well within the timeframe give. Service was A1, communication good with help offered if needed. All in all I couldn’t fault any aspect of the transaction.
Really well surprised with product…
Really well surprised with product quality, precise description and well packed. I think its a very good value for money.
The courier quiet unpleasant as he had a difficulty to find the address and start shouting over the phone.
Overall worth it !!!
Terrible stay away it looks attractive…
Terrible stay away it looks attractive because they have good prices but behind the doors in terms of stock, support and delivery, they are absolutely a mess. You need to keep the track of your item and be in touch otherwise you will wait forever.Their support team who you will be in touch once you buy don’t read the emails properly and they will take usually 48 hours to reply. They make constantly mistakes and don’t care about the customers. After making mistakes and canceled my order they fixed because I complained but then I received a broken item I contacted them with the evidence is been a week without positive solution. Avoid at all costs.

Risposta di Aqva Bathrooms
100 % good with every things.
Good communication and quick delivery
Good communication and quick delivery, thank you
Product was boxed damaged
Product was boxed damaged. Opened it 16 days after delivery due to builders covid and when I notified they argued that the swap was 14 day, so I was out of luck. They do poor quality control, because the box was not damaged and the unit was packed damaged, actually missing dowels. Be careful buying from these guys, not responsive and poor quality control from their suppliers.

Risposta di Aqva Bathrooms
Out of stock shower tray
I ordered a shower tray online from Aqva Bathrooms. On the website, it stated that the item was in stock and could be delivered in 2-3 days. The day after placing my order, I was informed via email that the item was out of stock and that it may take up to 9 weeks for delivery. I could not wait this long, so I requested a refund. This was dealt with very quickly and the full amount was refunded into my account within 3 days. This was not a successful transaction, but I am more than happy with the response and speed of resolution from this company.
Good communication
Good communication, delivery as advised. Items as described and good quality. I would definitely use again.
Very good service
I can't fault them there product was at…
I can't fault them there product was at the right price, delivery was bang on arrived on time, staff were friendly and dealt with my enquiry efficiently
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