Aqva Bathrooms Recensioni 1504

TrustScore 2.5 su 5

2,5

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Valutata 1 stelle su 5

Unimpressed! Unorganised! Items purchased came with indented logos on them which were not on the images. Quotes for freight were high so we organised our own freight forwarder items were not in stock... Leggi di più

Valutata 3 stelle su 5

Ordered a toilet seat which unfortunately was poorly packaged and arrived damaged. AQVA arranged item collection and confirmed that they can't send replacement until original order arrives back. Ori... Leggi di più

Valutata 1 stelle su 5

Buyer be warned! Ordered taps - delivery 2-3 days heard nothing for a week so chased by phone to be told they are out of stock. Had to confirm in writing I required a refund! Was told would take upt... Leggi di più

Valutata 4 stelle su 5

Shower doors arrived in good time, I wasn't quite ready to fit them as still installing shower wall. When close inspection of doors undertaken saw that roller had broken plastic casing. I contacted Aq... Leggi di più

Dettagli dell'azienda

  1. Ristrutturatore di bagni

Informazioni su Aqva Bathrooms

Informazioni fornite da varie fonti esterne

We believe in people power. Our people are dedicated, well-equipped and informative; apparently, the interface is for your convenience whenever you seek help. The management of AQVA has an all-round knowledge of the industry, ingrained research on customer preferences, concerns and priorities, thus, we have staked our resources, to exceed their expectations with a smile. Taps At AQVA Bathrooms, we display the latest design in Bathrooms Taps. You can view our complete range and select the best one based on your requirement. Shower Enclosures At AQVA Bathrooms, we offer the best in class shower enclosures. Whether you are looking for frame-less, or semi frame-less shower enclosures, we are sure you will get the right one in our range.

Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Vitra toilet seat

Ordered a specific Vitra toilet seat from Aqva, having received details of correct model from Vitra Tech Service. Seat unit arrived on time, and was easily fitted. Good service, and good value for money. Thanks

26 febbraio 2022
Valutata 5 stelle su 5

Excellent service

Ordered two basins and was expecting them to take a week or two to arrive but they came very promptly. Good communication, courier waited while I checked nothing was cracked or damaged.

Excellent service would recommend.

24 febbraio 2022
Valutata 2 stelle su 5

Altho the item is what i ordered

Altho the item is what i ordered, the company are not good with letting you know where your order is.. Over 2 weeks for delivery with no explanation or apology. This should of been made clear at the time of purchase, not left for me to chase with a plumber sitting here waiting!

19 febbraio 2022
Valutata 5 stelle su 5

Brilliant service

The item was exactly as ordered, despatched immediately and delivered well within the timeframe give. Service was A1, communication good with help offered if needed. All in all I couldn’t fault any aspect of the transaction.

18 febbraio 2022
Valutata 5 stelle su 5

Really well surprised with product…

Really well surprised with product quality, precise description and well packed. I think its a very good value for money.

The courier quiet unpleasant as he had a difficulty to find the address and start shouting over the phone.

Overall worth it !!!

18 febbraio 2022
Valutata 1 stelle su 5

Terrible stay away it looks attractive…

Terrible stay away it looks attractive because they have good prices but behind the doors in terms of stock, support and delivery, they are absolutely a mess. You need to keep the track of your item and be in touch otherwise you will wait forever.Their support team who you will be in touch once you buy don’t read the emails properly and they will take usually 48 hours to reply. They make constantly mistakes and don’t care about the customers. After making mistakes and canceled my order they fixed because I complained but then I received a broken item I contacted them with the evidence is been a week without positive solution. Avoid at all costs.

17 febbraio 2022
Non scritta su invito
Logo di Aqva Bathrooms

Risposta di Aqva Bathrooms

Hi Dave,

We’re so sorry that your experience did not match your expectations. However, we are unable to find you in our system. I have asked you for more details and you provided an email id that is also not registered with us. can you please email us @support@aqva.co.uk, I will personally look into your order and can provide a satisfying solution. we await your response.

Emily - AQVA BATHROOMS

Valutata 1 stelle su 5

Product was boxed damaged

Product was boxed damaged. Opened it 16 days after delivery due to builders covid and when I notified they argued that the swap was 14 day, so I was out of luck. They do poor quality control, because the box was not damaged and the unit was packed damaged, actually missing dowels. Be careful buying from these guys, not responsive and poor quality control from their suppliers.

9 febbraio 2022
Non scritta su invito
Logo di Aqva Bathrooms

Risposta di Aqva Bathrooms

Hi Vince,

We are really sorry for this situation, I have personally looked into your order and found that this was delivered over 14 days ago. and to report any damages this should have been noticeable upon delivery. The items get checked before being boxed, if this was reported within the damaged time reporting period we could replace it Free Of Charge (FOC), however due to the time elapsed since delivery we are unable to provide a FOC item. All damages should be reported within a reasonable period of time. We deem 14 days to be reasonable to check the goods. However, we offered a replacement of the damaged vanity unit at a discounted rate for you.

Hope this clears everything and once again we apologize for any inconvenience caused.

Emily - AQVA BATHROOMS

Valutata 4 stelle su 5

Out of stock shower tray

I ordered a shower tray online from Aqva Bathrooms. On the website, it stated that the item was in stock and could be delivered in 2-3 days. The day after placing my order, I was informed via email that the item was out of stock and that it may take up to 9 weeks for delivery. I could not wait this long, so I requested a refund. This was dealt with very quickly and the full amount was refunded into my account within 3 days. This was not a successful transaction, but I am more than happy with the response and speed of resolution from this company.

6 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Quick delivery

Quick delivery, no damage, good price.

21 gennaio 2022
Logo di Aqva Bathrooms

Risposta di Aqva Bathrooms

Hi Paul,

Thank you for your review!

It is great to hear that the team sourced exactly what you were after and managed to supply this for you sooner than you had expected.

Thank you for choosing Aqva bathrooms, We look forward to serving you for many years to come!

Kind Regards,
AQVA Bathrooms

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