Aquila Heating & Plumbing Ltd Recensioni 

From the speed at which they got back to me on my query, the advice we received on which product to get on the initial survey, to the two excellent engineers that came to install our Air Con unit, the service was very professional throughout. The installation is a work of art and the challenges of a 150 year old house also did not phase them, the care taken to ensure the house was left clean and that no trace of any work was left, also stood out. High recommend Aquila to anyone - the price was also very competitive indeed!

Very professional, good communication throughout.

Process to book a visit and time between that and job being done was really quick and price very very good! Staff are also lovey from the ladies answering the phone to the people coming out, very professional and friendly - excellent all round and would 100% recommend 🤩

Great communication around arrival time.
Pleasant,helpful and courteous.

Very efficient service, Dave the engineer was really nice and chatty, checked my boiler thoroughly and explained any issues I had

A thing happened,it got sorted. Zac came and fixed a door hinge. They get brittle, and break. so it's no biggie.

Thanks to Aquila for sorting it out.

Great advice from the engineer. Very professional attitude.

Great service, accurate to quote and work carried out efficiently.

Norman Jones
Aquila Heating did my boiler upgrade to new combi boiler on time and as stated 2 days work. The engineers/ fitters were professional friendly and tidy in every aspect of the work carried out. Any questions or advice I had they were there with answers or suggestions. A great job well done I am very pleased with it all.
To Aquila Heating and Plumbing I say Thank You and 10 out of 10 !

We had our yearly boiler service done in early August.

The following day, 24 hours later, my daughter smelled gas in the boiler cupboard.

I lost my sense of smell 2 years ago, so had no idea.

I rang the emergency gas number and they came within an hour to make everything safe.

During this hour, I rang aquilla to tell them. All I got was, oh, ok, I will let the manager know and get him to call you.

Really?

We could have been gassed to death, or a gas explosion, and thats all they can do?

When Cadence arrived, they said the boiler was "peeing" gas out where it had not been tightened up properly.
They asked who did it. I told them. Apparently it was the second time that this had happened within a week, and was also the same engineer.

Wow.

Finally after leaving several messages with Aquilla, I got a phone call maybe 5pm.

I explained the situation, and was told the same engineer would come back to fix ASAP.
I did not want the same engineer anywhere near my house, and said so, but the same person turned up.

No apology or anything.

Yes, he did fix it, but this should not happen.
Especially twice in a week.

Cadent have reported to RIDDOR as a major safety concern.

I have still not received any further communication from Aquilla since that one phone call.

Needless to say, they will not be getting anywhere near my house again.

I value life too much.

Update 16th September:
In response to Aquillas reply regarding publicly stating what could be lethal errors.

Firstly, you made no attempt to contact me after the incident. Would I have heard anything from you had I not posted here?

I dont think so.

Secondly, do you not think its important to highlight issues on this kind of platform, or just cover it up?

I do.

Great experience from beginning to end

The man was very professional and very knowledgeable about my air conditioning

Efficient ,great service , friendly. No problems .

Zak turned up on time and did the service very well and cleanly and was very polite

I had my combi boiler replaced by Aquila, they did an excellent job. The engineers were brilliant, everything I asked for they did without a problem.
The quality of the work was outstanding.
Would 100% recommend Aquila

Excellent customer service. Efficient and knowledgable engineer. Did a good job with all my valves on the radiators. All ready for winter.

Excellent service, professional, clean and tidy

Prepared to price match charger with other companies. Josh the young man who fitted it was on time and was very polite very efficient and cared about my property .

On time, in time, good job done, what more needs to be said. See you next year.