aquabliss Recensioni 850

The service was excellent and the back service was top class. The courier company had not dropped off the legs with the bath which was actually my fault for faffing about at the time of the delivery. I contacted Aquabliss to let them know and the legs were delivered and at my door the following day. Brilliant service. Very happy

Ordered a shower screen. It arrived with missing parts so cant fit it. Having chased the company with multiple phone calls and emails. They told us that because of Covid things were delayed and they were trying to get the parts. Still waiting over 6 months later. They are now saying they are trying to get parts but as a gesture of goodwill.... We have asked for refund or replacement but they are saying they wont give us one. Sorting this out should not be a gesture of goodwill when the screen arrived without the correct parts in the first place. My next steps are to report this company and my lawyer will be getting involved. AVOID

They do not deserve 1 star. At first we thought how efficient they were. Placed our order late on a Thursday talked on the phone with someone on the Friday. Was told everything in stock and would be with us by the Wednesday. The delivery was 1 day late and arrived with badly damaged shower screen and chipped bath. Returned straight away and was told new bath would be with us next day. We had next delivery following week and again another badly damaged bath and no replacement screen. By this time we have been without a functional bathroom for a week. Several calls and emails later we told them to refund us for items we had returned and we would buy elsewhere as we kept arranging for the tradesman to be here when they said goods would and had to pay him even tho nothing turned up. We have had refund for the bath but nothing else. We were left 4 weeks without a bathroom and told them many times that a disabled person was left to struggle, they did not listen and kept making promises they could not keep. Do not consider using this company or listen to the poor excuses. AVOID BUYING FROM THEM.

Ordering on this site was easy, with confirmation of order details and delivery times very efficient, ordered in 21st dec and delivered before Xmas . Excellent all round purchase experience.

We ordered a shower tray from Aquabliss and awaited its arrival. After 2 weeks this was chased and was told someone will get back to me but heard nothing... so the next day, Friday, I called and was told it will be with me by Tuesday. Tuesday came and we received an email saying that it was damaged in transit, that old chestnut!

We were then told one will be expedited to us I asked when via email and had no response.

After a day of waiting, we got another email saying that it was no longer in stock and won't be back in until Jan!

We were offered a refund 4 days ago and we are yet to receive it.

Very poor show Aquabliss, your customer service has let you down here massively and we have 3 bathrooms to deck out and were going to use yourselves. Thankfully we only put this order with you to try you out

A COMPREHENSIVE GOOD DEAL
PROMPT AND HELPFUL REPLY TO MY EMAIL ENQUIRY BY JORDAN OF AQUABLISS, WITH A COMPETITIVE QUOTE, FOR A D SHAPED SHOWER ENCLOSURE. DELIVERY EARLIER THAN THE DATE I WAS INFORMED. PRODUCT SOUND NOTHING MISSING. LOOKS GREAT AFTER BEING INSTALLED.
MY THANKS ARE DUE TO ALL THOSE AQUABLISS CUSTOMERS ON WHOSE POSITIVE FEEDBACKS I MADE THE ABOVE PURCHASE AND AM FULLY SATISFIED WITH MY PURCHASE.
MY ONLY COMMENT FOR ANY FURTHER IMPROVEMENT IN SERVICE IS "WELL DONE AND KEEP IT UP AQUABLISS".

DR. HASHIM SULAIMAN

I ordered some items and they arrived as promised. Unfortunately I ordered the wrong shower, it was replaced with no fuss. Thank you.
Quality products with great service. And I saved over £150.

I purchased a walk in shower and toilet from aquabliss.
I read the reviews prior ordering my units so was a bit unsure .But I was very pleased with my dilivery I recived and found Jonathan very helpful in sorting out my order .I never Write a review but felt with the service that I received I need to .
Top marks

Next day delivery. Product arrived well packed. The team answered questions and dealt with queries quickly and efficiently. All good

Shower and Bathroom suite looks great. Unfortunately, when the fitter came around to fit the shower - the end screen was damaged (Chipped) and the fittings were missing from the box. I sent an email explaining the situation as I felt the end panel may have been a returned product given its packaging or may have been damaged in the warehouse. The reply I had was:

‘Anything that has been re-wrapped is normally a return or damage to the packaging has led us to need to inspect the item before sending in these two instances we would not send an item with damage to it’.

Clearly, this has not been inspected properly and checks were not made to see if the fitting etc were complete.

Be mindful if the boxes have been cello taped as you may have the same experience as I have had!

Jordan extremely helpful in sorting out a replacement shower which was damaged and did not require the old shower to be collected. The shower, shower tray and glass screen have not been installed yet, but appear to be brilliant quality and excellent prices. Happy customer.

Great customer service - dealt with a problem really quickly and replaced item immediately.

I got in contact with the company to check if the product was in stock. They confirmed that it was, so I ordered online. The item arrived in two days. Excellent service would certainly use again.

Bought bathroom taps, shower & accessories. When I ordered I knew an item had a lead time. Was kept informed by email & phone of the progress, even phoned me to inform me the stock was arriving the next day & would be sent straight out. Items arrived on time & well packaged. I had a problem with a couple of items being faulty (manufacturing errors, not Aquabliss fault). They responded immediately to my email on a Friday, and the replacements arrived by courier on the Monday. Could not ask for better customer service, and prices great too.

After posting my below review I have now had the issue resolved. It's a shame it went the way it did as the products themselves are good. A little better communication without having to be coaxed by the customer would go a long way to make the experience run more smoothly I have upgraded my rating to reflect this.

Old review:
Shower enclosure arrived with 2 legs short and no waste. Still awaiting refund for waste as I had to go buy another one so we could fit the tray ready to tile. Unpacked the glass panels to find that although I ordered and paid for a hinged one they sent a fixed one and I am struggling to get them to sort this out - they are now ignoring my emails. Bad move as (a) I paid by credit card and (b) I work in a solicitors office so this will be sorted one way or another

Good customer service and price. Delivered on time and purchases as described on website. I will definitely use again. Thanks

Great products and services. Item exactly as advertised ,quick and well packaged delivery

I purchased shower screens from aqua bliss. Unfortunately the hinged end panel was defective and despite a replacement hinge being sent the screen finally fell off and smashed into hundreds of pieces. No one was hurt thankfully. Aqua bliss wanted me to pay for the new style end panel as well as the cost of hiring someone to fit the new panel. I purchased a replacement panel but that wasn’t as described on the website (product and picture didn’t match). Bad product and customer service. If you supply a defective product the minimum should be supplying a replacement. The website should also accurately show products.

Aqua bliss isn't a company, it appears to be the trading name of a individual. The website doesn’t say who Aqua Bliss is (none of the legal info about the business is there). Aqua Bliss Limited has been recently dissolved at Companies House. One of the former Aqua Bliss Limited directors now appears to be trading as “Aqua Bliss”. Aqua bliss should be transparent on its website about who/what it is.

If you have an issue with Aqua Bliss and don’t get anywhere see if your credit card company can help you. My product didn’t match its description and a credit card company can me exercise my consumer rights. Aqua bliss were really unhappy when I suggested I would get my credit card company to help, suggesting trying to exercise my consumer rights was a crime and they were old report this to the police (?!). Yep. FYI a credit card company will help when you have been supplied with a product which doesn’t match its description.

Buying a shower shouldn’t require all this effort. Shop somewhere else for an easy life and nice people.

Fab service from Thomas, kept me informed of my delivery. Bath is exactly what my son needed for his new home.
Excellent company
Lorraine Sladen

I found this company on the net while looking for bathroom furniture, products on Aquabliss seemed to be the best value I could find. I decided to order.
The delivery turned up within 3 days and I can’t believe the high standard of finish and quality of these products.
They also come already built so saves time in building as other products I’ve had have come flat packed.
I would use this company again and recommend to anyone