The engineer arrived at the agreed time, started straight away new shower deliveries arrived and they took the bath and old shower away. Worked throughout the day keeping me up to date as to how it wa... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Shower kit delivered at the time stated by friendly workmen. Shower was fitted at the time stated by a very efficient, friendly engineer. Work completed to a very high standard. Finally the debris le... Leggi di più
L'azienda ha risposto
The fitter was friendly, polite and he went above and beyond to ensure the shower was fitted perfectly and ensure it worked perfectly for me, also he left my flat clean and tidy. Plus delivery and... Leggi di più
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Very pleased with the whole experience from my initial contact/ enquiry to using the completed installation. All those involved were a pleasure to deal with & our fitter did a splendid job arrived at... Leggi di più
L'azienda ha risposto
4,6
Eccellente
335 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
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Excellent experience,from the initial…
Excellent experience,from the initial meeting with the Sales Team to explain the various options and costs, through to delivery and installation.
Delighted with the final results. The installer did a superb job, in one day as promised, and everything looks great,as well as working perfectly!
8 agosto 2025
Risposta di Aquability
Hi Clive,
Thank you for this fantastic feedback! It's wonderful to hear that you were happy with the whole process and with the final results, and that we were able to install your new shower module and suite in one day, as promised. We'll pass your kind comments on to Grahame, the sales advisor and Stacy your fitter, who will be delighted to hear them. Thank you again for choosing Aquability for your showering needs and for recommending us. We really appreciate you taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
Excellent job
Excellent job, explained everything clearly, clean and tidy, took away rubbish. Would recommend them.
30 luglio 2025
Risposta di Aquability
Dear Mrs Roberts,
Thank you for your wonderful review! We’re delighted to hear that our fitter did an excellent job installing your shower module and that our team maintained a clean and tidy work environment. We really appreciate your support and recommendation.
Warm regards,
The Aquability Customer Service Team
Walk in shower
The whole process from discussing with Fiona the options and her proposed plan for my shower, early delivery of the shower unit and the excellent instillation, including removal of my bath by Simon was seamless and hassle free for me. I am extremely pleased with my new walk in shower
5 agosto 2025
Risposta di Aquability
Hi Carolyn,
Thank you so much for this wonderful review! We're delighted to hear that the whole process was hassle-free from start to finish and that you're extremely pleased with your new shower module. Thank you again for your kind comments, which we will pass on to Fiona and Simon. We really appreciate your feedback and support.
Warm regards,
The Aquability Customer Service Team
The fitter was punctual
The fitter was punctual, left no mess and completed the work efficiently. Delighted with my new look bathroom.
5 agosto 2025
Risposta di Aquability
Hi Jacqui,
Thank you so much for the five star rating! It's fantastic to hear that you're delighted with your new bathroom and happy with the service provided by our installer, Alex. We really appreciate you taking the time to share your experience.
Kind regards,
The Aquability Customer Service Team
PREPARE TO BE AMAZED DREAMS COME TRUE.
They said about 5 wks from plan to Install it took 3wks on the day shower arrived it was installed on the day WELL IMPRESSED. The young lady that come to measure up know her job well she listened and advised and carried out what WE desired. The engineer plumber total asset to Aquability went above and beyond total professional. What this company says IT DELIVERS. No i have no dealings with this company or work just like value for money and trust and they gave. Thank you Aquability team for being truthful and trustworthy.
31 luglio 2025
Risposta di Aquability
Hi Paul,
Thank you so much for this fantastic review! It's really made our day! It was wonderful to hear how delighted you are with your new Easy Access Shower and with the service we provided. We truly appreciate your feedback and support and will pass on your kind comments to Fiona and Simon.
Wishing you all the best for the future,
The Aquability Customer Service Team
I meant to give five stars not one
I meant to give five stars not one. The installation was excellent and I am very pleased.
31 luglio 2025
Risposta di Aquability
Hi Mark,
Thank you so much for the lovely feedback which we have passed on to your installer, Stacy. We're delighted that you're very pleased with your new Easy Access Shower Module and bathroom suite. We have requested a new review invitation for you to amend the star rating. Just click on the 5 green stars to change.
Warm regards,
The Aquability Customer Service Team
All deadlines met as we requested and fitter arrived promptly at 8am Bathroom and staircasele8am
All deadlines met as we requested and fitter arrived prompt at 8am When Job was completed the bathroom and staircase were left completely clean I have no qualms recommending this company as value for money and personal service Thank you
30 luglio 2025
Risposta di Aquability
Dear Mr Elder,
Thank you so much for this lovely review! We're delighted to hear that you're happy with the service provided, value for money and the punctuality and cleanliness of our installer, Gary. We really appreciate you taking the time to share your experience and for recommending us to others. We hope that you continue to enjoy the benefits of the new shower module for years to come. Thank you for choosing Aquability.
Kind regards,
The Aquability Customer Service Team
Delivery
Delivery, on time. Installation as advertised, installer pleasant and left everything neat and tidy.
23 luglio 2025
Risposta di Aquability
Hi George,
Thank you so much for this wonderful review. We're delighted to hear that the delivery and installation of your Easy Access Shower went smoothly and the module was everything you expected. Thank you for your feedback and support.
Kind regards,
The Aquability Customer Service Team
Two really good workmen
Two really good workmen. Kept us informed all the time and they have made a brilliant job.
18 luglio 2025
Risposta di Aquability
Dear Mr and Mrs Fox,
Thank you so much for the wonderful feedback! We're so pleased that you are happy with the work carried out by our fitting team. We hope you enjoy the benefits of your new Simplicity Walk-In Bath for many years to come. Thank you for choosing Aquability and for your kind comments.
Warm regards,
The Aquability Customer Service Team
A perfect instillationp…
The fitter protected the carpet before starting then fitted it I a day. We were consulted on all aspects as he worked and when completed demonstrated the functions and proved thebath was watertight. He was polite an skilled I couldn't ask for a better service.
18 luglio 2025
Risposta di Aquability
Dear Mr Henwood,
Thank you for the fantastic review and for recommending us. It's wonderful to hear that our installer provided a professional and skilled service. He was delighted to hear your comments and we really appreciate you taking the time to share your experience.
All the best,
The Aquability Customer Service Team
Would certainly recommend.
Right from her first visit we had confidence in Fiona and she was willing to cope with us trying to decide just what we wanted. Simon, the fitter was brilliant. Our bath was fitted in one day. It was obvious he was a good craftsman.
18 luglio 2025
Risposta di Aquability
Hi Maz,
Thank you for this wonderful feedback. We're so pleased to hear that the fitting of the walk-in bath went well and that you were happy with Fiona, our Sales Advisor and Simon, our fitter. We really appreciate your kind words and custom.
Warm regards,
The Aquability Customer Service Team
It was well organised from the time…
It was well organised from the time Keith came to see us to the excellent way it had finished
18 luglio 2025
Risposta di Aquability
Dear Mrs Owen,
Thank you for this fantastic review. It's great to hear that the whole process was well organised and that the shower module was finished to a high standard. Thank you again for your support. We really appreciate your feedback.
Warm regards,
The Aquability Customer Service Team
A very good product which suits our…
A very good product which suits our needs. The fitter was excellent and sorted out any problems. The bath works perfectly.
8 luglio 2025
Risposta di Aquability
Dear Margaret
Thank you very much for this wonderful review. We're so pleased to hear that our walk-in, lie down bath suits your needs and works perfectly. It's also lovely to know that the fitter was excellent and overcame any issues on the day. Thank you again for your feedback and recommendation. We really appreciate your support.
Warm regards
The Aquability Customer Service Team
The whole job was let down by the lack of delay in the rubbish removal. It took two phone calls from us to customer services. …
The fitting was exemplary.
8 luglio 2025
Risposta di Aquability
Dear Mr Skinner,
Thank you so much for your kind and thoughtful review. We're pleased to hear that the fitting was exemplary and apologise for letting you down with the delayed collection of the rubbish from site. We're very sorry for any stress and inconvenience this caused and will strive to do better in future.
Warm regards,
The Aquability Customer Service Team
Risposta di Aquability
Dear Valued Customer,
Thank you so much for the positive feedback. We're delighted to hear that your installation was carried out quickly and efficiently. Thank you for choosing Aquability.
Kind regards
The Aquability Customer Service Team
Risposta di Aquability
Hi Thelma,
Thank you so much for your kind words and five star rating! We're so pleased to hear that you were satisfied with our service and we really appreciate your feedback and support.
Warm regards
The Aquability Customer Service Team
Think that the service was good…
Think that the service was good unfortunately the salesman did not give enough instruction for the fitter who was unable to complete the job in the time he was allotted unfair on the fitter
who was excellent well done Stacey
27 giugno 2025
Risposta di Aquability
Hi Patricia,
Thank you so much for your positive review. We're so please to hear that you were happy with the walk-in bath, with Stacy, (our installer), and with the service overall. We apologise for over-running by an additional day on this occasion and for having unfortunately miscalculated the time required to construct new boxing and complete the tiling. Thank you so much for your understanding and patience throughout and for taking the time to share your experience. Your feedback helps us improve our service and we really appreciate your support.
Kind regards
The Aquability Customer Service Team
Darren came to visit me today and I was…
Darren came to visit me today and I was really impressed with his professionalism and experience. He was friendly and polite. He tried really hard to find a solution to the problem of installing a shower in my bathroom, but was unable to come up with any that would mean that the company would be able to carry out the work.
30 giugno 2025
Non scritta su invito
Risposta di Aquability
Hi Deborah,
Thank you so much for taking the time to recommend our services even though we were unable to be of assistance to you personally on this occasion. We really appreciate your kind gesture and wish you all the best in the future.
Warm regards,
The Aquability Customer Service Team
Scott was very professional
Scott was very professional, clean and tidy. after he finished he explained the working so even an idiot like me could understand
6 giugno 2025
Non scritta su invito
Risposta di Aquability
Hi Roland
Thank you so much for your lovely review of Aquability. We're so glad that you're happy with the walk-in bath we have installed and that our fitter was professional, clean and tidy.
If you would like any more information or instructions, pleased do not hesitate to get in touch, we would be delighted to be of assistance.
Warm regards
The Aquability Customer Service Team
£10k shower unit!!!
£10k shower unit for my very elderly parents. Absolute rip off price. You're paying for the convenience and speed that the new 'unit' can be fitted in one or two days. Obviously aimed mainly at older people who are generally desperately in need of a quick solution. Hence they get away with these crazy prices. The finished product is very smart and nice. However, their after service is shocking. A year and a half down the line and there's a tiny (but significant) leak. They want to charge £118 to come out to take a look!!! What plumber charges to just come and assess/quote for a job???Absolutel rip off. After I moaned about this charge I was told to send a video and photos to a WhatsApp number. To which I've had no reply.......
5 giugno 2025
Non scritta su invito
Risposta di Aquability
Hi Hilary
Thank you very much for your thoughtful review of Aquabiity. We're pleased to hear that you appreciated the convenience and speed of our installation and that the finished product is very smart. We were, however, sorry to learn that there is now a small leak and accept that our charges for servicing, outside of the warranty period, and the cost of purchasing one of our specialist modules, is not cheap.
I can advise that the call-out charge for our fully trained engineers includes up to two hours of labour plus VAT, which generally covers the full cost of a repair. We also offer a service plan scheme you might like to join for peace of mind in the future and I have forwarded details of the plan to your parents for their information.
From our records, I can see that we have viewed your video, ordered an additional part and arranged for an engineer to attend. We now look forward to visiting your parents and addressing the issue in the very near future. We're so sorry that this visit has proved necessary but hope that you will be happy with the shower module again once the issue with water dripping outside of the tray has been remedied.
Finally, we would like to take this opportunity to thank you again for choosing Aquability and for leaving us a positive rating in spite of your concerns. We are absolutely committed to putting things right for your parents and will strive to provide a better service in the future.
Warm regards
The Aquability Customer Service Team
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