Aptive Pest Control - Virginia Beach Recensioni 84

Risposta di Aptive Pest Control - Virginia Beach

Pubblicata il 3 lug 2025

Hi John,

Thank you for taking the time to share your experience! We’re glad our Aptive service professional arrived on schedule and took thoughtful steps to ensure your family and furry friend felt comfortable throughout the treatment. Clear communication and care are key parts of how we do business, and it’s great to know it made a difference for you. We appreciate your trust in Aptive and look forward to continuing to protect your home with the same level of attention!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

3 lug 2025

Hi Lelane,

Thank you for taking the time to share your experience. We’re truly sorry to hear that your concerns were not addressed as expected and that our communication fell short. At Aptive, we strive to make every service thorough and responsive to your specific needs, and it’s clear we missed the mark here.

We want to make this right by reviewing your account and ensuring your concerns are properly handled. Please feel free to reach out to us directly at socialmedia@goaptive.com, so we can personally follow up and work toward a resolution.

We appreciate your feedback as it helps us improve and provide the level of service our customers deserve. Thank you for being a part of the Aptive community.

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

27 giu 2025

Hi Michelle,

Thank you for your feedback—it means a lot that you took the time to share your experience. We're glad to hear our service professionals have been friendly, but we’re disappointed to learn that the mosquito activity hasn’t improved, especially after you've been following the recommended tips.

Mosquitoes can be especially tough to control, and your frustration is completely valid. At Aptive, we’re committed to providing effective, customized solutions, and we’d like the opportunity to re-evaluate your property and adjust the treatment plan if needed. Please reach out to us at socialmedia@goaptive.com so we can get this addressed right away.

We truly appreciate you being part of the Aptive family and want to help make this a better experience for you.

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

26 giu 2025

Hi there,

Thank you for taking the time to share this feedback. We’re really sorry to hear that one of our representatives approached your home despite your “No Soliciting” signs. We understand how frustrating and intrusive that can feel, and we completely agree that your request for privacy should have been respected from the start.

At Aptive, we hold our team to a high standard of professionalism and courtesy, and it’s disappointing to hear that this wasn’t your experience. We’re addressing this internally with the local team to ensure better awareness and training around respecting posted signage during outreach.

We truly appreciate you bringing this to our attention—it helps us do better and reinforces the importance of how we represent Aptive in every neighborhood.

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

16 giu 2025

Hi there,

Thank you for taking the time to share your experience — and for trusting Aptive with your home’s care over the last few years. We’re truly sorry that your recent experience fell short of the standard you’ve come to appreciate, and we completely understand your frustration.

It’s clear there’s been a breakdown in communication and follow-through, and we want to make things right. Our team strives to be reliable, helpful, and respectful of your time, and we fell short in delivering that during your last few appointments.

We appreciate your continued loyalty and your referrals — they mean a great deal to us — and we’re eager to get back to delivering that high level of service. Please reach out directly at socialmedia@goaptive.com and we’ll make sure we address both your pest concerns and your scheduling issues. We’re committed to turning this back into a five-star experience for you.

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

20 mag 2025

Hi Kimberley,

Thank you for the kind words! We're so glad you experienced the professional and courteous service we strive for at Aptive. It means a lot to know our team made a great impression, and we're excited to keep delivering the same high-quality care every step of the way. Thanks for being a valued part of the Aptive community!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

14 mag 2025

Hi Ian,

Thank you so much for your kind words! We’re thrilled to hear that each service professional you’ve had the pleasure of working with has been professional, informative, and polite. At Aptive, we believe in providing not only top-quality pest control but also clear communication to ensure you feel confident and informed every step of the way. We’re so happy you’ve been pleased with our service, and we’re excited to continue serving you in the future. Thank you for being part of the Aptive family!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

5 mag 2025

Hi Chris,

Thank you for taking the time to share your experience with us. We are so glad to hear that our treatments have been effective in keeping pests at bay, and we truly appreciate your trust in Aptive for that. However, we’re sorry to hear about the challenges you’ve experienced with communication and scheduling. Your concerns are important to us, and we will definitely review our processes to ensure better transparency and convenience moving forward.

We understand how frustrating it can be when timing doesn’t align, especially with access to your backyard. We’ll make sure to work more closely with you to better accommodate your schedule and ensure that all areas are properly addressed during your service visits. We also want to address your concerns regarding the contract, and we'd love the opportunity to connect directly to find a resolution that works for you.

Thank you again for your feedback, and we truly value your business. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com so we can work to make things right.

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

1 mag 2025

Hi Wayne,

Thank you so much for your kind words! We’re thrilled to hear that our team was prompt, efficient, and thorough in serving you. At Aptive, we strive to provide top-notch service every time, and it’s great to know we met your expectations. We truly appreciate your trust in us and are grateful to have you as part of the Aptive family!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

30 apr 2025

Hi Michele,

Thank you for sharing your experience! We’re so glad to hear that our service professional was able to thoroughly explain the service and address all your concerns. At Aptive, we believe in providing clear communication and attentive service, and it’s wonderful to know that we met your expectations. If you need anything else, we’re always here to help!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

25 apr 2025

Hi Cindy,

Thank you for sharing your experience! We're so glad to hear our service professional came across as knowledgeable and professional -- it means a lot to us at Aptive to know we're providing the kind of service our customers can trust. We appreciate you being a part of the Aptive family!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

23 apr 2025

Hi Mr. Scharff,

That really means a lot -- thank you! At Aptive, we take pride in doing the job right and being a team you can count on. We're so glad to have you as part of the Aptive family and look forward to continuing to protect your home with dependable service you can trust.

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

16 apr 2025

Hi Harry,

Thanks for sharing this with us -- we're really sorry to hear you haven't received a follow-up yet. That's definitely not the level of communication we strive for at Aptive, and we understand how frustrating it can be to feel overlooked. We appreciate you pointing this out, and we'd love the chance to follow up properly and make sure your concerns are addressed. Please feel free to reach out to us directly at socialmedia@goaptive.com. Your experience matters to us, and we're grateful to have you as part of the Aptive neighborhood!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

8 apr 2025

Hi Martie,

Thank you for taking the time to share your experience with us! We're thrilled to hear that the treatment has made such a noticeable difference in reducing the inside bug population. We understand the challenges of scheduling, and we truly appreciate your flexibility and trust in us. It's great to know you're seeing positive results, and we're committed to keeping things comfortable for you! If there's anything we can do to further improve your experience, please don't hesitate to let us know!

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

8 apr 2025

Hi Theresa,

Wow -- thank you so much for sharing this! We absolutely love hearing how much of an impact Lloyd has made during your service visits. At Aptive, we're all about providing a top-notch experience, and it's clear that Lloyd goes above and beyond to make that happen. His compassion, professionalism, and attention to detail truly represent what we strive for as a team.

We're so grateful to have him on the Aptive team, and even more grateful to have you as part of the Aptive neighborhood. You're not just a customer -- you're family. We'll make sure your kind words make it back to Lloyd (he's going to love this!). Thanks again for your loyalty and for choosing Aptive!

Risposta di Aptive Pest Control - Virginia Beach

3 apr 2025

Hi Catherine,

We sincerely appreciate you bringing this to our attention, and we completely understand how frustrating it must be to wait all day without communication. That is definitely not the experience we want for our customers.

We would like to get to the bottom of what happened and make this right. Please reach out to us directly at socialmedia@goaptive.com so we can review your appointment details, reschedule at a time that works for you, and ensure you receive the ant treatment you need --- both inside and out.

Your time is valuable, and we truly appreciate your patience. Thank you for giving us the opportunity to improve.

-Jasmine

Risposta di Aptive Pest Control - Virginia Beach

1 apr 2025

We appreciate you bringing this to our attention, Horace. We'd love to speak with you to further investigate this matter if that's something you're open to. Please contact socialmedia@Goaptive.com including your account details and we'll reach out as soon as we can do ensure this is taken care of to your satisfaction!

-Alexis