Appliances Online Australia Recensioni 

Easy to use website, great pricing, ordered a new tv Friday night 6:30pm, new tv was in my living room at 9:15am the next day

Bait Advertising.

I ordered (and paid for) a hybrid chest freezer (advertised as being on "sale") on 8th May, with delivery scheduled for 5th June.

On 3rd June, I received a phone call (which was the first correspondence I had received) to inform me that they don't yet have stock. A little late in the day, I think. Delivery was rescheduled for 19th June.

On 24th June, in light of no delivery and no correspondence, I phoned to enquire about the status of my order. I was informed that they still don't have stock and I'd either have to wait, for another few weeks, or receive a refund. I asked about an alternative and they offered me a similar sized freezer, from a different manufacturer, at a 25% higher price, with no compensation. I chose a full refund.

I am miffed that I waited, almost 2 months, for a product which they did not have in stock and which they continued to advertise (albeit at a higher - still on "sale" - price).

To not have the item that I ordered, in stock, nor to acquire stock in a reasonable time, and yet to continue to advertise the same product, and to offer me a more expensive alternative, is, in my opinion, bait advertising, A practice which is illegal, as far as I understand. I believe they they should be taken to task, by ACCC, accordingly.

Based on this experience, I cannot recommend such a shoddy (and seemingly fraudulent) company.

Excellent service, next day delivery
Installation, took old appliance away , no boxes left , just an all round brilliant service
Highly recommend

My installation was a bit tricky, but my installer handled everything quickly and efficiently . I'm very happy with the pricing and quality of my products.

Great service great choice n price of products especially the option for the old appliances to be removed and all packaging free of charge perfect

Fantastic sales prices and the excellent delivery service made this a 5 star experience. Knowing an exact delivery window was great and unexpected for an item as small as a hair dryer. Will buy more goods from Appliances Online in the future!

Fantastic customer service. Good choice of appliances, free next day delivery was great. Delivery guys were very polite and helpful. They took all the boxes and packaging away. Showed us how the appliances work.
I’ve contacted the shop by online chat to change my phone number and that was done very efficiently.
Great experience.

Have purchased a number of appliances including fridge, dishwasher, washing machine, electric kettle, food processor and ninja multi cooker. All arrived on time. All well priced. All easy to order. All old appliances taken away. All arrived on time. what's no to like?

Didn't connect the Foxtel HDMI for my elderly parents who only have Foxtel, and had no idea how to work a TV. The website says free connection, but the customer service said it was just putting batteries in a remote. I have terminal cancer and now a 3hr round trip to connect a cable and push a couple of buttons. They have zero empathy, zero compassion, zero help. Should of delt locally.

Edit: Free Connection in a resonable person's terms would me the plugging of at least 1 TV input source so then the TV works, otherwise it's just installation, (like plugging a fride into 240v), not connection. Connection means you would are connecting it to something that should make the TV work. The fact that this is stated in small writing and I have tap on the "i" on my mobile shows just how misleading this is.
I don'y want anything personally, I wrote this warning others of not making the same mistake. I have rectified the situation, you cannot cover the stress, and difficulty you have put my family and I through. I am seeking zero compensation and If you want to do something, then change Free Connection to Free delivery and unboxing and don't hide critical information under a little "i" for info tab. Plugging it into 240v and walking away is not connection. I don't blame the delivery drivers, they aren't trained, but you train them to do everything else so 30min of extra training and a resonable $20 charge which you would make fortune for them to connect 1 cable "which is then an actual connection". You would have a lot more happier customers.

Less than two months after purchasing a Shark cordless vacuum, it developed a fault.

What followed was hours spent on Appliances Online's live chat, being passed back and forth between Appliances Online and Shark for a week, receiving inconsistent information from different staff members, and repeatedly having to chase updates. On multiple occasions, conversations simply went cold, with team members disappearing from the chat without resolving my query.

There was little to no progress on my claim until I contacted Shark directly and obtained the information Appliances Online needed to continue the process. As the retailer, I don't believe customers should have to contact the manufacturer to obtain return authority information just to progress a warranty claim.

After Shark approved the warranty claim, I was advised the original model had been discontinued. The only replacement offered required me to pay the difference for a similar model, despite my vacuum being confirmed faulty. I declined and requested a refund.

The communication throughout the process was the most frustrating part. The last message I received from a representative was simply, "No worries." There was no confirmation that a collection had been booked or any explanation of the next steps. Instead, two delivery drivers unexpectedly arrived at my house to collect the vacuum with no prior communication.

Never again.

Great experience from get go. Kept informed with order. Delivery excellent. Highly recommended.

All was good until delivery when the truck driver advised he could not get access due to the huge truck he was in which might damage power lines.
This meant we had to reschedule delivery which meant repacking our old fridge and emptying it again and moving furniture etc.
There needs to be somewhere were you can advise on the size of delivery truck that should be used.
A time consuming and frustrating exercise.

Very disappointing warranty experience

I am extremely disappointed with how Appliances Online has handled a faulty Rogerseller sink mixer purchased for our new kitchen renovation.

The tap failed immediately after installation, leaving us without running water in our kitchen. We contacted Appliances Online straight away and provided everything requested, including photos and an independent plumber’s report confirming the fault was with the tap itself and not the installation.

I want to acknowledge that the staff I dealt with were polite and helpful. The issue is not with the individuals — it is with the warranty process and the lack of urgency in resolving a genuine product failure.

Despite providing the requested information, we have had to repeatedly chase updates and are now being told we need to wait further while the matter is investigated. This is incredibly frustrating when the evidence has already been provided and we are left without a functioning kitchen tap.

A faulty product can happen, but the real test of a company is how it responds when things go wrong. Unfortunately, the after-sales support and warranty process has fallen well short of expectations.

Customers should be aware that while purchasing from Appliances Online may be easy, getting a genuine fault resolved can be a very different experience.

This is 5th time ordering from Appliances on Line and I would not shop retail because of their customer service. Purchased a mattress and washing machine. Tommy and Ricky arrived on time took away old washing machine, installed the new one and ran a cycle. Old Mattress removed and new mattress installed for NO EXTRA CHARGE!! The Best customer experience which is why we will continue to use Appliances on Line as nobody else comes close.

Easy, quick and Professional

Great customer service team that helps me answer questions about the appliance I'm buying with helpful suggestions. Order was processed immediately and got our product delivered the very next day, no extra charge for delivery and taking away old appliances for free. Definitely recommended for great prices, and service!

Everything from online ordering to delivery was easy and exceeds my expectations. Free delivery next day and the delivery and installation was quick and professional.

Ive purchased from appliances online twice now. Both times i received amazing, fast and reliable service. My first purchase i was able to pick a delivery day that suited me. The second time I ordered sunday night and received the order the following morning. The drivers were friendly and professional. I wont buy from anywhere else.

Price matched product and delivery was set for my convenience . Called 20 minutes before arrival and old appliance taken away! Excellent customer service from start to finish. 👍

I have shopped with Appliances Online a few times since 2011. Competitive pricing, quick delivery where possible, and the delivery of my latest purchase of an 8kg heat pump dryer was so quick and the deliver guys were so efficient. Ordered on a Saturday, delivered the following Monday morning. I could even track my delivery from the dispatch point. So good!