closed Recensioni 

Terrible experience. They claimed I wouldn’t be able to apply for my business on Google again for two years because they “handle it,” which is completely false. Google doesn’t give exclusive rights to agencies — I found out I can manage my own listing anytime. They also told me my LLC operating agreement didn’t mean anything, which shows they either don’t understand business law or were trying to take advantage. When I asked questions, they laughed like I didn’t know what I was talking about. Extremely unprofessional and misleading — wouldn’t recommend them to any business owner. As a Texas owner, DO NOT TRUST THEM.

Scammers
Ratas
Estafadores

scam ripped me off and I'm a low income senior. guy that called me didn't have a clue, they were going to promote my house and pet sitting business.

I will admit to very few computer skills, which is why I thought "Apex" might help, it turned into a near $4000.00 mistake. They offer services for $399.95 a month, "cancel any time" or if you pay for a year up front they will provide service for the life of your company. That sounded like a no brainer. Boy was I wrong. During the first month my profile views were down 76% 2nd month down 79% 3rd month down 53% 4th month down 58% DOWN FROM THE PREVIOUS YEAR WHEN I HAD BEEN COMPLETELY IGNORING MY GOOGLE BUSINESS PROFILE. So I called and asked them to stop. I offered to pay them the $399.95 per month for the first six months, and to return the $299.95 per month that the contract reverted to upon the up front payment. As I climbed the chain from customer service (very kind and empathetic, "oh I'm so sorry I understand completely) to the first manager who informed me that I purchased a product, software, not a service. This was news to me, in +/- 10 previous conversations/meetings no one mentioned purchasing software. This manager apparently did not hear or completely ignored my questions and reverted to the script. The same happened at the next, no answers to my questions just a continued recitation of the script, this second manager said they could not stop what they were providing me, and they would not refund my money for what they were doing.
They could not stop what they were doing? Could not stop? How is that possible. How could they not just remove from the system and do no more work on my behalf. That is simply not believable.

I'm not certain if the whole thing is due to my ignorance, some sort of generational miscommunication, their incompetence, their own self deception or outright fraud. I really don't know. The bottom line is I'm out about $4000. I asked them to do what think is the right thing after putting me through 6 or so tortuous meetings and 6 months of completely unacceptable results.

Oh, one more thing, yesterday my google business profile was suspended. huh? I have no clue how to fix that.

That is a pretty accurate review of my experience with APEX I wish I never answered the phone.

Total scam
I definitely do not recommend this company

They cold called my husband. Asked for a card to hold the appt. Immediately, charged $399.99 dollars which was unauthorized. We immediately called to straighten it out & were told our account was marked as flagged & a supervisor would call us to refund. 4 days later, they finally answered their phone again to.tell us that they would only refund $100 because they had been working on the account without authorization.

Apex Media Solutions is a ripoff. They are playing games. They set up two appointments with me, and no one showed up for the appointments
In the meantime, they continue to withdraw money from my account.
People should avoid this business. They don't keep their promises
Clive

We are a property Management and we had a rude representative assigned "Julia" she claimed to be the scheduling representative. She talks over you and her language is not very professional. She was told to please reschedule and we requested someone else but she said oh no girl I' am the only one I cant transfer you to someone else" She said oh no I'm good" when we asked to reschedule again she hanged up. As a new customer we decided to cancel the services we couldn't start due to an unfit employee. Poor customer service!

I signed up for SEO optimization and after 90 days my Google ranking actually declined, and my ranking for one nearby City actually disappeared, I think Google blacklisted me for something Apex did. I reduced down to the voice recognition for $20 a month, but all the phone calls I am getting now are from customers that see my Google listing and call me direct. I have been trying to contact Apex Media Solutions multiple times, they do not answer, and many of the "options" they give when I call in, actually end up hanging up on me. How about, when calling the billing department, "there is no one available to take your call", this is during regular business hours. Then they hang up on me. I have had to put a block on further use on one of my credit cards to stop any further charges to my credit card by them! I can't trust them to ever stop charging my credit card, so it looks like I'm going to have to pay the remaining balance on the card and then close the credit card account. How's that for customer service!

Horrific! RUN. Promises made and not kept. Charged after I cancelled but did return that payment after I insisted. Not one customer called my business due to their efforts. SCAM.

This company I can not recommend. They underdeliver and when you are not satisfied they become hard to reach and they shifted our company to rep after rep. They turned out to be a waste of money and time without results. My advice to you is avoid this company and save yourself time and money.

Total robbery and total lie. The fool paid 220 dollars for nothing, most likely enriched some freaks who promised to make me rich. Don't fall for their scams, no one will ever know about you, and you will pay like me for your mistake.

I find this company to be a scam. You can't reach them on the phone. Noone is available when you call. I also have unauthorized charges to my company bank card. I would not recommend this company!

Maybe I'm an outlier but 3 times in the last 3 weeks they have said that they were going to hook me up with links to their "client portal", they have said that they would send instructions for logging on and editing my google business page (and something else) which they haven't done.
They don't seem to review notes before talking to me. They quote unbelievable numbers.
I wish I had my money back.

This company has terrible customer service, they are extremely pushy in their sales tactics even as far as to insult me when I told him I had to talk to my husband by implying I was being abused by my husband. I got very angry and he tried to backpedal but I had already decided not to go any further with the company.

Do not hire this company. A year later and over five thousand spent and nothing to show for it! Please do yourself a favour and listen to your intuition. Apex media solutions /Rise is a scam.

When this is what their former employee had to say, you know this company is not worth the investment. Lesson learned !

Scam
Retention Specialist (Former Employee) - Stuart, FL - September 10, 2024
**Attention to Reviews:**
Pay close attention to the one-star reviews; they offer the most honest and unbiased feedback. It’s concerning how many of the five- and four-star reviews cluster around the same timeframe, likely to manipulate the algorithm and create a misleading impression of high ratings. It’s what they are best at.

**My Experience:**
Unfortunately, my time working here was a waste. The company shows little regard for either clients or employees. They enroll customers at exorbitant prices without clear communication and seem only to care if you’re willing to pay significantly. They are also willing to low ball if you complain well enough.

**Work Environment:**
Training is minimal to non existent, relying heavily on scripts and everyone telling you figure it out or make something up, and turnover is high because employees eager to learn are treated as expendable. It feels like everyone is in a managerial or supervisory role, but many are simply retention agents focused on upselling rather than providing genuine support or actual feedback. This is why most of you frequently encounter different media managers.

**Concerns Ignored:**
Any concerns you raise are redirected to retention, and actual problems remain unresolved. The management is ineffective, and I strongly advise against wasting your time or money here.

**Final Thoughts:**
Before getting caught in this trap, I recommend researching strategies on YouTube and learning about SEO independently. Good luck, and take care!!!

Due to extenuating circumstances (which they cited as reasonable grounds) I requested cancellation of services in exchange for a refund for the remaining/unused portion of the contract. There was no negotiation or agreement reached and I would not recommend this company to anyone who values bolstering the local economy.

Initially I’m the do it yourself kind of person. However after not seeing much progress being made I opted to be open to Apex helping me achieve the desired results, because of what they showed me that would get my business visible on google and on voice search. I paid the 1127.98 to get started and pay 399.00 per month with no long term contract. I was also assigned an account manager that would go over my listing and search results once a month during our call and I could also call anytime or email if necessary. I was guaranteed that within 90 days I would be satisfied with the service and results. However that was not the case. I ended up getting switched to two different account managers over the 90 days I stayed with them and the guaranteed results never happened. I was shown by another company that is ranked and listed with actual results that I am being taken advantage of. To all those that are considering to do business with Apex Media Solutions be advised to just stay away and do your due diligence on them or any company you may be considering to hire to improve or boost your business’ online reputation and presence. I am sure that the majority of you who have done business with Apex never sought them out on your behalf but received a sales call from them. The cancellation process was tedious as they called repeatedly for two months(December and January) to get me to stay as my listing was improving but I was done because nothing they guaranteed happened and the listing results was a lie as the other company that called me exposing them showed me. I hope things change for the better with Apex but I highly doubt that as I see and read the bad reviews and complaints with the BBB to which leaves me to wonder are the positive reviews even legitimate and real? I hope this helps other from making a mistake of using Apex Media Solutions!

Very very disappointment how much they charge and never deliver the service
And by the way, there is no refund even if you cancel the next day
Customer service was very rude
Never got any results not even one phone call don’t invest money with this company. If you want to get the best results, you can put the same amount into the Google and the results are amazing only from Google.

Bait and switch, don't trust them. Received a call. I spent what I thought was a year subscription $329.00. Had a call from an analysist to find out that I would need to pay another $399.00 for setup and $399.00 per month for services!!! Total scam! be careful