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Valutata 1 stelle su 5

I orded a replacement foam for my sofa and what I orded to what I got delivered is different. After filling out the return policy on the company website I got no reply,but what I did get it 2 weeks... Leggi di più

Valutata 5 stelle su 5

Being the first time ordering foam online we weren't sure which foam was best & with so many companies at various prices didn't help But Demi was very helpful with various quotes etc. Very compet... Leggi di più

Valutata 1 stelle su 5

Foam sheets were very badly cut presumably off a roll resulting in 8% waste when trying to cut rectangles. All ten sheets were not square in that the corners were curved and had to be cut back. Conta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

There are lots of companies on the web now for buying foam, but I ordered through anyfoam as their prices were around 20% cheaper than anyone else, and they offered fast delivery too. Two days after... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di fodere e rivestimenti

Scritti dall'azienda

Welcome to AnyFoam, a leading UK supplier of cut-to-size foam products. Serving both retail and commercial customers, we pride ourselves on our outstanding service, always delivering products of the very highest quality.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

101 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(101)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Exceptional service

Exceptional service . My cushions arrived within 3 days of
order even with a bank holiday in the middle . The web site is easy to
use with measuring and preview of foam . All foam cushions fit perfectly into the covers . Would most definitely recommend Anyfoam . Thank you for a brilliant service

27 maggio 2020
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Risposta di Anyfoam

Hi John,

Thank you for your 5 star review! Pleased to know you have been impressed with our easy to use website and our service!

Kind regards
Anyfoam

Valutata 5 stelle su 5

Made a DIY GYM needed some foam for the…

Made a DIY GYM needed some foam for the bench. Went to the website put in my measurements selected the foam hey presto cut to size and worked
out great. I will be back👍

Thanks (shout out to Demi too)

Order RC23659609

21 maggio 2020
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Risposta di Anyfoam

Thank you for your 5 star review! Glad to hear you are pleased with our easy ordering system and our helpful customer service team!

Kind regards

Anyfoam

Valutata 5 stelle su 5

I am delighted with my made to measure…

I am delighted with my made to measure foam cushion for my awkwardly shaped window seat. Thank you for your prompt response 😀

12 marzo 2020
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Risposta di Anyfoam

Hi Gillian,

Thank you for your 5 star feedback, we are pleased to hear you're happy with our products and service.

Kind Regards

Anyfoam

Valutata 5 stelle su 5

Great service

Great service, very helpful commutation and knowledgeable about the product. delivery very quick

3 gennaio 2020
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Risposta di Anyfoam

Hi Linda,

Thank you for your feedback, pleased to hear you're happy with our products and service.

Kind Regards

Anyfoam

Valutata 5 stelle su 5

Excellent product safely delivered.

Excellent product safely delivered.
That was extremely quick, I hadn't long just given Anyfoam the measurements when I had the quality product beautifully sized in my hands!! Thank you very much for your really prompt service. The Foam fits like a glove from the measurements I gave you.
Live Long and Prosper. Brian John Ainsworth.

19 dicembre 2019
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Risposta di Anyfoam

Hi Brian,

Thank you for your feedback, pleased to hear you're happy with our products and service.

Kind Regards

Anyfoam

Valutata 5 stelle su 5

Would definitely recommend

I have purchased from Anyfoam several times and always had a good knowledgeable experience with them. I shan’t bother to shop around if I want foam in the future. I will go direct to Anyfoam

6 novembre 2019
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Risposta di Anyfoam

Hi Mrs Lingham,

Thank you for your feedback, pleased to hear you're happy with our products and service.

Kind Regards

Anyfoam

Valutata 5 stelle su 5

Always an excellent service and prompt…

Always an excellent service and prompt delivery. Wide range of options and felxibility in shapes and sizes.

21 ottobre 2019
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Risposta di Anyfoam

Thanks for the great feedback, Anthony!

Pleased to hear you are always happy with our products and prompt service!

Kind Regards

Anyfoam

Valutata 1 stelle su 5

Charlatans

Charlatans. Don't believe a word of what theysay. Everything is "in the post" (except your money that is... that is taken straight away). On two occasions left me without my order for a week - left me chasing them - only to tell me they tried ringing (LIES - and it's not just me, read the other reviews... this is common practice for them). Awful customer service - the women on the phone don't give a flying monkeys. Very rude.

EDIT: Don't believe their lies below. Read the other reviews

24 settembre 2019
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Risposta di Anyfoam

You were contacted on several occasions regarding your order via telephone and email (of which we keep an audit trail of communications). Our customer service team were professional and tried to assist once you had returned the contact attempts.

Anyfoam

Valutata 1 stelle su 5

If you want Closed Cell foam. Leave this company alone!

I am sorry to have to post this. I submitted a previous review for this company and hereby retract it. Do not buy from this company if you expect a custom order where there are certain requirements you need. I placed an order for a charitable project which needed care. This order went in on Thursday 22nd August, apparently they tried to call on both days which is incorrect as the phone number given never received calls from this business. I finally received on friday afternoon, 20 mins before closing, an email saying that pieces I needed within the order couldn't be produced and had to be split. NOT WHAT I ORDERED. Having tried to resolve this, I've spent today to be told I'd receive a call, not done, to call later today to find they're not willing to produce the order because of "waste". Don't be so stupid as to lose custom, repeat custom. So, now apparently the order's being refunded, though no notice of a refund issued. Don't waste your time buying from them, you'll have your time wasted. AnyFoam, you've just lost a customer. Well done.

27 agosto 2019
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Risposta di Anyfoam

Dear Lewis Alexander,

This review is completely untrue.

You were contacted multiple times on the day your order was placed, followed by emails (we keep audit trails of all communications) to confirm details of your order with no response. You finally contacted us via telephone to which we explained the issue again and you decided this is not how you would like the order so we immediately offered a full refund, which has now been processed.

Regards

Anyfoam

Valutata 1 stelle su 5

When ordering a firm foam I was…

When ordering a firm foam I was diverted to a Luxury Reflex medium foam as the foam of choice in this thickness. Assuming this would be firm too, I placed the order. However, this foam was not firm but quite soft. So, when I suggest that I had been given the wrong advice and I asked for it to be returned as not suitable / incorrectly supplied I was told, by a very aggressive lady, that I had ordered the wrong foam and I was hung up on! Probably the worst customer service in UK. Buy products from this company at your own risk.

13 agosto 2019
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Risposta di Anyfoam

Please be assured anyone reading this review, the call was not terminated by us even after very abusive comments and manner.
Our website offers recommendations but does not divert you to another product/grade. If you are unsure or require advice we are only a phone call or email away to assist.

Kind Regards

Anyfoam

Valutata 5 stelle su 5

very pleased with the foam i ordered…

very pleased with the foam i ordered to replace sofa cushions that was very uncomfortable. would definitely use this company again. was quick to deliver too :-)

28 giugno 2019
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Risposta di Anyfoam

Thankyou for your kind comments, Carole! We appreciate your feedback and we are glad to have provided you with new foam cushions that meet with your expectations.

Kind Regards

Anyfoam

Valutata 5 stelle su 5

Excellent by my experiences

This has been my 2nd time ordering from Anyfoam. My first order was for a replacement high density domed with stockinette sofa bed cushion to replace the included 2 not so comfy cushions and slightly larger for a snugger fit. I was most pleased with the quality of the finished product. Not only was the workmanship excellent but the despatch was rather rapid considering it was a bespoke item with only a weekend to wait. The actual replacement cushion is the most comfiest cushion that I have ever sat upon. My 2nd order has been for some acoustic foam cubes, again to my own dimensions. Once again the process of selection and payment was a breeze and a complete satisfaction to complete, knowing that my product will arrive exactly as I've specified.

26 aprile 2019
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Risposta di Anyfoam

Thank you for your review Chris. We are pleased to hear you have had a pleasant experience with us and have been impressed with out products and prompt service!

Kind Regards

Anyfoam

Valutata 1 stelle su 5

Do not use this company!!

Do not use this company!!

They lost 3 templates that I sent to them and then tried to blame me. They claimed I said the price was too high which I can guarantee I absolutely did not. They lost it and have tried to throw it back in my face.

When I called they said they remembered the templates and they searched. Once I complained they have now emailed claiming that I told them it was too expensive and to disregard the templates.

Incredibly rude not to mention completely unprofessional.

26 aprile 2019
Non scritta su invito
Valutata 1 stelle su 5

Laughably Appalling

We have had an appalling experience with AnyFoam. They messed up my order, were incredibly rude and unhelpful on the phone, refused to give us a refund quickly and even hung up on me. Awful customer service and professionalism. Based on my experience I would strongly recommend using a different company.

3 gennaio 2019
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Risposta di Anyfoam

Order Date 29th December 2018
Order Value £32.68

Dear Paul,

Due to the festive holiday period, with an exceptionally high volume of traffic carried by our couriers, there was a genuine mix up with parcel sortation and your parcel has ended up with another customer with a very similar name and their parcel has ended up being delivered to you.

The first contact we had from you was yesterday (3rd Jan) and we did offer to rectify this situation by arranging a collection of the incorrectly delivered item and exchanging it with your correct order but you refused and requested an immediate refund, we advised that in line with our trading policy we would need to collect the incorrectly delivered foam and once uplifted, refund your order in full.

Unfortunately, our staff and our business cannot accommodate unreasonable requests. All of our telephone conversations are monitored and recorded for training purposes and we can assure you the calls have been reviewed by senior management and our customer service staff went above and beyond of what is required of them in handling customer care telephone conversations.

We therefore, kindly ask you to contact us via email as per our last communication to advise of a suitable collection day so we can resolve this issue.

This is not unreasonable in any way and we are happy to serve and offer a first class service to all of our customers.

Kind Regards

Anyfoam Ltd

Valutata 5 stelle su 5

A returning private customer who has used Anyfoam over 7 years

A returning private customer, I have used Anyfoam over a number of years for different projects and needs from memory foam cushions for dog beds at home, a bespoke dog bed (split width - for ease of use and movement) to fit an estate car boot space, upholstery needs various etc. Great service especially the calculator, the options on foams and details on correct type to meet intended use and if required covering too. If unsure I call and take advice - they are the experts after all. Delivery service has always been first class. Thank You

25 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service and quick ordered…

Brilliant service and quick ordered hexagon piece of foam, sent them dodgy email photo of what I wanted , arrived perfect fit , if I need foam in the future this is the place to get it , first class communication 👍

26 luglio 2018
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Risposta di Anyfoam

Dear Simone,

Thank you for your 5 star review. We are pleased you have been impressed with our service and hope to hear from you again.

Kind Regards

Anyfoam

Valutata 4 stelle su 5

Product and delivery good but ...

Product is good quality and arrived when promised. However, I wish you didn't use Yodel as a courier - they never leave a card to say it has been delivered elsewhere when out, i'm lucky I have honest neighbours - others may not be so lucky.

4 giugno 2018
Non scritta su invito
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Risposta di Anyfoam

Dear Sue,

Thank you for your kind review and we are sorry to hear you had a few problems with Yodel which will be looked into.

Kind Regards

Anyfoam

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