Anna Furniture  Recensioni 

385
•
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Zamowilem kanape z funkcja spania Davy, polecam jest bardzo wygodna, posiada duzy pojemnik, latwo rozklada sie do pozycji spania. Szybka dostawa, super komunikacja, otrzymalem odpowiedzi na wszysykie... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Terrible experience with them. It's been a full 10 weeks since I ordered the sofa and single bed, and I still haven't received anything. I've messaged them repeatedly to find out what status the ord... Leggi di più

Valutata 5 stelle su 5

Kontakt miałam bardzo zły ale napisał do mnie ktoś z zapytaniem czy wszystko w porządku i czy jestem zadowolona napisałam że kontakt miałam bardzo zły przez co miałam trochę stresu jednak pan/pani prz... Leggi di più

Valutata 5 stelle su 5

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

385 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 20% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(385)

82 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Very bad costumer service

Very bad experience with this store. Poor customer service — it’s practically impossible to get in touch with them. If you want to place an order, there’s zero response to messages. I really don’t recommend it.

22 ottobre 2025
Non scritta su invito
Valutata 4 stelle su 5

Wyjątkowe meble i świetna obsługa

Anna Furniture to sklep, który naprawdę dba o swoich klientów. Zamówione meble dla dzieci i do sypialni były solidnie wykonane i pięknie zapakowane. Proces zakupu przebiegł bezproblemowo, a dostawa była szybka. Zdecydowanie polecam!

2 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Not sure about many 5 stars reviews…

Not sure about many 5 stars reviews however my experience isn’t great unfortunately. I purchased sofabed from this company about a year and a half ago.It’s been a long awaiting time however sofa delivered with the strong smell which is still didn’t go away until today. Another thing is that unfortunately as a sofa bed it’s extremely uncomfortable to sleep on it…Yes, my review is about 16 months since purchase but it’s true review after a little time of proper use.So, waste of money as I’m looking to buy another sofa bed.

11 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Brak kontaktu , brakujące części

Zamówiłam sofę, która przyszła bez oparć – czyli niekompletna. Skontaktowałam się z firmą, obiecano mi, że brakujące elementy zostaną dosłane. Od tego czasu minął już tydzień, a nikt się nie odezwał.
Nie odpowiadają na wiadomości, nie odbierają telefonu – zero kontaktu i jakiejkolwiek reakcji na problem.
Bardzo nieprofesjonalne podejście do klienta. Zdecydowanie nie polecam Anna Furniture – lepiej kupić gdzie indziej i oszczędzić sobie nerwów.

10 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Absolutely amazing experience with this…

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick delivery. Corner sofa is as described and really comfy. I must say I’d definitely order.

16 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Tragiczna obsługa klienta

Po pierwsze:
Obsługa klienta na tragicznym poziomie, brak możliwości kontaktu, nikt nie odbiera i nie odpisuje w godzinach które sami podali, jak już odpiszą to po czasie i tak ze nic nie wiadomo, kiedy odpiszesz kilka sekund po tym jak napiszą, złudnie licząc ze odpowiedzą. Czas dostawy na jakiś dziwnych zasadach pierwszy raz słyszę aby na nową datę dostawy czekac 15 dni roboczych. Fatalna Obsługa klienta, w sumie to jej nawet nie ma.

20 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Zamówiłam dużą szafę i Baros TV unit

Zamówiłam dużą szafę i Baros TV unit . Są bardzo ladne i solidne , takie jak na zdjęciach i spełniły w całości moje oczekiwania. Jedynie termin dostawy wydłużył si z 15 dni do 30 dni, ale warto było poczekać. Z serwisu delivery jestem również zadowolona, gdyż zgodnie z informacją zamówione meble oczywiście zapakowane w pudłach zostały wniesione przez dwie osoby i w ich obecności sprawdziliśmy co do uszkodzeń. Wszystko w porządku. z mebli i z serwisu jestem zadowolona i polecam.👍👍👍👍👍

26 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing company

Amazing company! The delivery was quick and the delivery drivers were amazing! Really happy with my wardrobe, it is sturdy and easy to build. The price is decent and the customer service is amazing! I will recommend this company to my friends and family!!

17 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Corner sofabed Alexa

I ordered corner sofabed Alexa and I am very happy customer. Delivery was fast and on the day I was off from work, sofa is super comfy and looks beautiful in my newly renovated living room. I will be ordering again from this company in the future.

2 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Broken sofa

Ordered corner sofa bed from the website, the furniture arrived 5 weeks later as it was made from scratch, fine.
The sofa is impossible to assemble, the clips that are installed on the sides of the furniture are misplaced to the side, hence impossible to be attached together. The hinges are crooked to the side, and one of the sofa feet is not attached properly which leaves it to spin around. I have complained about this problem and asked for the sofa to be collected, instead I received in mail a box of hinges and some screws to attempt the fix myself. I am expected to fix what they could not make right. Communication with the company is terrible, phone calls are unanswered, emails ignored, the sole way to contact the seller is to text them on whatsapp which takes days or weeks to get a reply from. This is a crooked company with terrible practices, I have no idea how they have this many positive feedback, I will never order anything from here again.

15 aprile 2025
Non scritta su invito
Logo di Anna Furniture

Risposta di Anna Furniture

We are truly sorry for the inconvenience you experienced with your corner sofa bed. Customer satisfaction is very important to us, and we regret that your order did not meet your expectations.

After you reported the issue, we offered replacement parts as a quick resolution to allow you to continue using your sofa. As this was an isolated manufacturing fault, we also arranged, as a gesture of goodwill, to collect the sofa and issue a full refund when you preferred not to proceed with replacements. In addition, a complimentary gift was sent to apologize for the inconvenience caused. We also followed up with you to check if there was anything else we could do to assist, but unfortunately we did not receive a response

We take such cases very seriously and handle them individually to ensure a fair outcome. We sincerely value your feedback and remain committed to improving our product quality and communication process.

Kind regards,
Customer Care Team

Valutata 5 stelle su 5

Great quality and customer service

Really easy purchase. Very happy with option to pay with cash on delivery. Great product - beautiful sofa bed. Very good quality. Great customer service and delivery. Definitely order again.

8 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Zamówienie nie zrealizowane

Zamówienie nie zrealizowane. Dostawa miała być od q do 10 dni. Sofy jak nie było tak nie ma. Konakt z firmą słaby, ciagłe zbywanie klienta. Nie polecam. Najszybciej otrzymałam wiadomość po prośbie anulowania zamówienia.

9 aprile 2025
Non scritta su invito

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