Anna Furniture  Recensioni 

385
•
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Zamowilem kanape z funkcja spania Davy, polecam jest bardzo wygodna, posiada duzy pojemnik, latwo rozklada sie do pozycji spania. Szybka dostawa, super komunikacja, otrzymalem odpowiedzi na wszysykie... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Terrible experience with them. It's been a full 10 weeks since I ordered the sofa and single bed, and I still haven't received anything. I've messaged them repeatedly to find out what status the ord... Leggi di più

Valutata 5 stelle su 5

Kontakt miałam bardzo zły ale napisał do mnie ktoś z zapytaniem czy wszystko w porządku i czy jestem zadowolona napisałam że kontakt miałam bardzo zły przez co miałam trochę stresu jednak pan/pani prz... Leggi di più

Valutata 5 stelle su 5

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

385 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 20% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(385)

82 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very happy with my corner sofa bed from…

Very happy with my corner sofa bed from Anna Furniture. The quality is great, it feels sturdy and comfortable both for sitting and sleeping. The design looks modern and fits perfectly in my living room. Delivery was smooth and everything arrived well packed and on time. Overall, great value for money and I would definitely recommend them.

22 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Finally company with dream furniture

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommend this company

13 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great product

Great product. Delivered on time. If you have any questions, you can contact the seller and they'll respond immediately

10 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Waited for over a month for a sofa that…

Waited for over a month for a sofa that should take 1-10 working days. Nothing. Almost no answers on Whatsapp. Got my money back through my bank and maybe it was a lucky escape because looking at some other reviews the quality is very questionable.

2 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

AVOID at all cost!!

I am extremely disappointed with my experience with this company and feel compelled to warn other customers.

I ordered a taupe sofa and waited five weeks for delivery, only to receive a grey sofa instead. The colour difference is so obvious it’s ridiculous and does not match the product ordered or confirmed. Despite this, the company is now insisting that the incorrect item delivered is “correct” and has refused both a replacement and a refund.

What is even more concerning is the way this situation has been handled. Rather than resolving a clear fulfilment error, customer service has been dismissive and unhelpful, choosing to argue with the customer instead of reviewing the facts. To make matters worse, I was informed that they will no longer accept future orders from me due to “repeated issues”.. an accusation that is completely unfounded and deeply unprofessional.

Waiting over a month for a furniture item, receiving the wrong colour, and then being blamed for the company’s mistake is unacceptable. This reflects a serious lack of accountability, poor customer service standards, and a failure to honour basic consumer rights.

I would strongly advise anyone considering ordering from this company to think carefully before doing so, as once an issue arises, there appears to be no willingness to resolve it fairly.

AVOID!

3 febbraio 2026
Non scritta su invito
Logo di Anna Furniture

Risposta di Anna Furniture

We are sorry that you remain dissatisfied; however, your review does not accurately reflect the facts of this order.

The order and all correspondence relating to this matter were conducted under the name Iwona, while this review has been posted under the name Weronika.

The sofa supplied was a made-to-order item manufactured specifically to the specification selected at the time of purchase. As stated on our website and order confirmation, the estimated lead time for this product was up to 6 weeks. Despite being custom manufactured, the sofa was delivered within 4 weeks, well within the advertised time frame. The order was placed for fabric colour ASTI 23, and the sofa delivered was labelled and supplied as ASTI 23, matching the order specification.

The photographs submitted as a comparison were not photographs of the fabric colour that was actually ordered. The images relied upon in your complaint showed ASTI 14, whereas the order was placed for ASTI 23. As a result, the comparison was made against a different fabric and colour option than the one selected at purchase.

We carefully reviewed all information provided and found no evidence that an incorrect item had been supplied. Despite your assertion that the sofa delivered was not what you ordered, the evidence showed that the fabric code ordered and the fabric code supplied were the same.

Throughout the correspondence, we received repeated demands for an immediate replacement or refund, together with threats of payment disputes, legal action and regulatory complaints. Despite this, we continued to review the matter and provided evidence supporting the order specification and the item supplied.

The matter was subsequently reviewed through the payment dispute process, where all available evidence was considered and the decision was resolved in our favour.

We always aim to assist customers fairly and professionally. However, we must base our decisions on the order specification, product details and documented evidence rather than comparisons with a different fabric option.

Kind regards,
Anna Furniture

Valutata 5 stelle su 5

Great quality!

The sofa was very easy to assemble, looks beautiful, and feels like great quality. It’s extremely comfortable and exactly what we were hoping for. We would definitely buy from this company again. The delivery driver was also very friendly and helpful, which made the whole experience even better. Overall, a fantastic company with a great customer-focused approach.

30 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

STAY AWAY!!!

Headline: TOTAL SCAM – Worst experience in the UK! Avoid at all costs!
​Do not buy anything from them; this company is a total scam.
​My sofa arrived two months late, and their customer service is non-existent—they simply do not respond to any messages. The craftsmanship is primitive, to say the least. I wouldn't even pay £50 for this quality. After just two weeks, the sofa started falling apart.
​I reported the issue, but they completely ignored me. Fortunately, I requested a chargeback through my bank and received a full refund without any problems. I am convinced there isn't a worse shop in the UK.
​Also, do not be fooled: this is NOT a Polish company! I know the high quality of Polish furniture, and this "rubbish" doesn't even come close.
​STAY AWAY!

1 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service and beautiful bed

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you very much! I would definitely recommend this company.”

24 gennaio 2026
Non scritta su invito

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