Kupiłem lampę stołową w sklepie Andlight i jestem bardzo zadowolony – zarówno z samego produktu, jak i z obsługi klienta. Przesyłka dotarła szybko i była świetnie zapakowana. Lampa wygląda dokładnie t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Poza świetna selekcją lamp wysokiej jakości, sam proces obsługi zamówienia był bez zastrzeżeń. Przy tak atrakcyjnych cenach jeszcze dostawa z innego kraju zrealizowana szybko i sprawnie, a towar dobrz... Leggi di più
L'azienda ha risposto
Na stronie jest napisane że towar dostępny, a wcale nie jest dostępny. Firma bierze pieniądz a potem czeka nie wiadomo ile aż towar będzie dostępny i wciąż informuje, o kolejnych opóźnieniach w dostaw... Leggi di più
Dziękuję za doskonałą obsługę w całym procesie zakupu. Przede wszystkim na stronie jest duży wybór pięknych produktów w lepszych cenach niż w Polsce. Wybrałam piękne lampy do swojego mieszkania. Komu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ANDLIGHT – Your Home Should Feel Like Home W AndLight łączymy estetykę z jakością i funkcjonalnością w starannie wyselekcjonowanym oświetleniu, meblach i akcesoriach do domu od najsłynniejszych marek projektowych na świecie. Jesteśmy dumni z bycia autoryzowanym sprzedawcą klasycznych oraz współczesnych ikon designu - obsługującym zarówno klientów indywidualnych, jak i profesjonalne projekty aranżacji wnętrz. Naszą misją jest inspirowanie i prowadzenie naszych klientów za pomocą fachowej wiedzy, usług osobistych i wysokiej jakości produktów. Z siedzibą w Kopenhadze, dążymy do zapewnienia płynnego doświadczenia od pierwszego kliknięcia do w pełni umeblowanego domu.
Informazioni di contatto
Nelson Mandelas Allé 16, 2450 , København SV, Danimarca
- +45 44 44 62 44
- info@andlight.pl
- andlight.pl
4,2
Molto buono
78 recensioni
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
!!! SCAM !!! - ORDER NUMBER 555426
!!! URGENT REQUEST FOR DELIVERY !!! - ORDER NUMBER 555426
I'm trying to contact you via phone and email
No news /no contact, /no delivery /no money!
Where are my chairs?
14 maggio 2025
Non scritta su invito
Risposta di AndLight.pl
Dear Tomasz,
Thanks for taking the time to review us!
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
We have asked you to provide us with some more information so we can take a look at the matter.
Looking forward to hearing from you.
Best regards,
Maria // Andlight
No refund
Order cancelled, i received credit note but no refund! Customer service ignoring my e-mails in this matter!
20 marzo 2025
Non scritta su invito
Risposta di AndLight.pl
Dear Agnirszka,
Thanks for taking the time to review us!
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
We have asked you to provide us with some more information so we can take a look at the matter.
Looking forward to hearing from you.
Best regards,
Maria // Andlight
worst shopping experience ever
It's been 10 days since the original delivery date of the ordered product. All communication via email is terribly drawn out. Despite the lack of the ordered product and the chance of its delivery, the service is doing everything to not refund the money. Over the course of 4 days, only 2 emails were exchanged. In the last email, I was assured that the product is already in stock and I will soon receive a link to track the shipment. However, in the previous email, I was informed that the manufacturer is unable to specify when the shipment to AndLight will be completed. The lack of precision in specifying deadlines indicates a low level of service. It's been 4 days since I requested a refund and the product suddenly appeared in the warehouse, but it is not known when it will be sent to me. It really looks like some kind of scam...
5 marzo 2025
Non scritta su invito
Risposta di AndLight.pl
Hi, thanks for taking the time to review us!
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
We have asked you to provide us with some more information so we can take a look at the matter.
Looking forward to hearing from you.
Best regards,
Maria // Andlight
Słaby kontakt ze sklepem
Słaby kontakt ze sklepem, brak towaru, pomimo dostępności w sklepie, brak konkretnych informacji na temat ponownej dostępności produktów, dezinformacja
21 febbraio 2025
Non scritta su invito
Risposta di AndLight.pl
Hi Dorotka,
Thanks for taking the time to review us!
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
We have asked you to provide us with some more information so we can take a look at the matter.
Looking forward to hearing from you.
Best regards,
Maria // Andlight
Risposta di AndLight.pl
Dear Aleksandra,
Thank you for your nice review!
It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safe.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a nice summer!
Best regards
Maria // Andlight
Szybka przesyłka i wszystko w pełni…
Szybka przesyłka i wszystko w pełni zgodne z opisem!
6 dicembre 2024
Non scritta su invito
Risposta di AndLight.pl
Hi Adam,
Thanks for the five-star review!
How nice to read that you have received such a good experience. This is what we strive for with all of our customers!
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
I love this shop and the customer…
I love this shop and the customer service they provide! It's the best!
3 novembre 2024
Non scritta su invito
Risposta di AndLight.pl
Dear Monika,
Thanks - And we love love to hear that!
How wonderful to know that we have provided you with this kind of service!
It is our most important task to deliver products of the highest quality with a high level of service.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Lampa która zakupiłem działa bez…
Lampa która zakupiłem działa bez problemów. Miałem problem z żarówka bo nie pasowała do tej lampy, ale sprawa została bardzo pozytywnie załatwiona. Kontakt mailowy również bez zarzutów. Mila obsługa
27 settembre 2024
Non scritta su invito
Risposta di AndLight.pl
Hi Łukasz,
Thank you so much for your great review!
It truly means a lot to us to hear that you had a positive experience with our service, and that we were able to resolve the issue with the bulb. I hope you are enjoying your lamp.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Risposta di AndLight.pl
Dear Sebastian,
Thanks for the wonderful review!
How nice to read that you have received such a good experience. This is what we strive for with all of our customers!
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Piękno w prostocie
Zakupiłam lampę. Miła obsługa szybko odpisuje na wiadomość. Sklep warty polecenia.
24 settembre 2024
Non scritta su invito
Risposta di AndLight.pl
Dear Magdalena,
Thank you for your nice review!
It truly means a lot to us to hear that you had a positive experience with our service and that our customer service has help you.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Za zwrot trzeba zapłacić
Za zwrot trzeba zapłacić. Tzn. za zagraniczna etykiete generowana przez sklep. Koszt tej etykiety to 90PLN. Biorac pod uwage fakt, ze moj zakup kosztowal jakies 200PLN, to okazuje sie, ze zwort pochlonal polowe jego wartosci. Sklep odradzam. Moj blad, ze nie zapoznalem sie z zasadami zwrotow. Kupuje wiele rzeczy w zagranicznych sklepach i nie place (za ewentualne) zwroty. I to uspilo moja czujnosc.
18 settembre 2024
Non scritta su invito
Risposta di AndLight.pl
Hi Marcin,
Thanks for taking the time to review us!
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
We have asked you to provide us with some more information so we can take a look at the matter.
Looking forward to hearing from you.
Best regards,
Maria // Andlight
Risposta di AndLight.pl
Hi Olga,
Thanks for the five-star review!
How nice to ready that you have received such a good experience. This is what we strive for with all of our customers!
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
piękna lampka
Ładnie zapakowany towar, szybkie dostarczenie przesyłki, dobra jakość zamówionego sprzętu
11 settembre 2024
Non scritta su invito
Risposta di AndLight.pl
Hi Agnieszka,
Thank you for your nice review!
It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safe.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Excellent customer service
Excellent customer service, fast delivery, premium floor lamp bargain priced. Highly recommended!
11 settembre 2024
Non scritta su invito
Risposta di AndLight.pl
Hi Kat,
Thanks - A five-star review!
How wonderful to read that we were able to provide you with the level of service. It is our priority to deliver top quality product with a safe and fast delivery.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Overall pleasant experience
Przejrzysta strona, przystępny proces zamawiania produktów. Szybka dostawa. Napewno ponownie skorzystam z AndLight✨
4 settembre 2024
Non scritta su invito
Risposta di AndLight.pl
Dear Maria,
Thanks for reviewing us!
We are so pleasure to know that you are satisfied with the service and that you would recommend us to other customers.
This is all we can hope for.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Zakupiłam lampy wiszące
Zakupiłam lampy wiszące, które okazało się, że źródłem światła jest wtyczka do kontaktu. Absurd jakiś. W opisie nie było żadnej informacji, że lampa wisząca ma wtyczkę i przełącznik na kablu. Do tego zwrot to koszt 90 zł, gdzie przesyłka do PL przy zakupie, z informacji na stronie wykosi 25 zł. Uważnie czytajcie, żeby się nie narazić na dodatkowe koszta i frustrację.
26 agosto 2024
Non scritta su invito
Risposta di AndLight.pl
Dear Agnieszka,
Thanks for taking the time to review us!
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
We have asked you to provide us with some more information so we can take a look at the matter.
Looking forward to hearing from you.
Best regards,
Maria // Andlight
Everything come very fast and perfectly…
Everything come very fast and perfectly packed. The lamps are looking amazing. I highly recommend the shop
22 luglio 2024
Non scritta su invito
Risposta di AndLight.pl
Dear Sam,
I want to thank you for reviewing us!
It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safe.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a nice summer!
Best regards
Maria // Andlight
Cudo
Szybka przesyłka, produkty świetnie opisane, doskonale zapakowane.
10 giugno 2024
Non scritta su invito
Risposta di AndLight.pl
Hi Paula,
Thanks for the great review :)
This means so much to us that our customers are taking the time to share!
We are so happy to know that the order was delivered quick and perfectly packed.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Stolik przepiękny
Stolik przepiękny , wszystko zgodnie z opisem .
Dostawa w ciągu 2 dni . Przepięknie bezpiecznie zapakowany. Polecam.
3 giugno 2024
Non scritta su invito
Risposta di AndLight.pl
Hi Ilona,
Thanks for the great review :)
This means so much to us that our customers are taking the time to share!
We are so happy to know that the order was delivered quick and was packed safe.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
Bardzo szybka dostawa (Dania->Polska) i…
Bardzo szybka dostawa (Dania->Polska) i atrakcyjne ceny.
27 maggio 2024
Non scritta su invito
Risposta di AndLight.pl
HI Mateusz,
Thanks for the great review :)
5 stars!! This means so much to us that our customers are taking the time to share!
We are so happy to know that the order was delivered quick and in a good condition.
If you have any questions, please don’t hesitate to contact us at info@andlight.pl
Wishing you a wonderful day!
Best regards
Maria // Andlight
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