America First Credit Union Recensioni 

If I could give zero stars I would. My husband and I have a joint account, but they only let one of us be able to view the account through the app on our phone. Moreover, the account could say there's $280 after pending charges. But after it all posts, the account goes negative. EVEN THOUGH nothing is different. When we ask the bank about it, they're just like "Oh yeah. That happens sometimes. It's normal. The pending amount isn't exact." Oh yeah? Well, I think America First has someone in the basement fudging numbers to steal money from its members. Stay away at all costs.

We had a camper through them for 3 years. They kept raising our monthly payments. My husband tried to talk to them they refused to talk to him about it. We had tried to contact them because they kept screwing up our auto pay. We ended up 2 months behind. They claimed we didn't communicate but they called my husband, who is a log truck driver, while he had no service. They never answered the calls from him. They called from sketchy numbers, they were rude. They repoed our camper on Friday and told us we had to pay the entire amount to get it back. They refused to work with us. They were unprofessional, rude. I would want anyone who might think of doing business with them to be aware of how shady and sketchy they are. I worked at a bank myself and everything they did was not legal. We received zero notification of them repossession our camper. No warnings just rudeness. They are there for themselves not the customers.

I used to think this was a good bank, and I felt safe with them. However, that is no longer the case. Their fraud protection is terrible. I did everything I was supposed to do, but they did nothing to help me. The representatives were rude and condescending. They claimed my case was denied because the information matched mine, but of course it did— it was my credit card that was compromised! If they took the time to do some research they would have seen my last name was spelled wrong. Now I’m stuck paying for the fraud.
I even filed a police report and tried to contact the merchant, but this bank has been utterly useless. In the end, they will lose my business, as my entire family is leaving this bank, and that's a significant amount of money moving elsewhere. They cannot stand by their fraud protection or support their customers.
I will spend every day writing reviews and posting on social media to make sure everyone else knows as well.

I got an HELOC with them 5 years ago when interest rates were ~3%. I was thinking of using it now for a renovation, and they said the interest rate is variable. Which is fine. They said it's based on current variable rates. Ok, in my mind I thought 6-8%, to give them a bit of a premium (they gotta make money after all).

Keep in mind that an HELOC is an asset-backed line of credit so rates should be similar to mortgage rates since the underlying collateral is the same. Maybe a little higher since the HELOC is a senior tranche of debt (it's not a first lien on the house, the mortgage is so a bit more risky)

Well, guess what? They charge 1.25% interest PER MONTH!!!!!! That's an effective 16% interest rate per year. Are they nuts??? Some credit cards charge less, lol.

Why do they charge a rate similar to credit cards for a line of credit that has my freaking house as collateral??????????

I'll never use them. Not now, not ever.

I will NEVER use America First Credit Union again. Their practices are completely unreliable and dishonest. I was lied to multiple times by different representatives, given conflicting information, and left in the dark when it mattered most. They clearly do not value their members or operate with any integrity. If you're looking for a trustworthy financial institution—keep looking. This place is a nightmare.

I started an account with America first I deposited my work check and my apartment deposit, they told me max five day hold, they still haven't released my money it's been close to three weeks now, if you live pay check to pay check, do not use this bank, i regret opening an account there, soon as my money clears I'm switching banks, never putting any money in this dishonest place ever, beware this place will take it money and keep it they won't care about ur bills food children, you've been warned

Avoid America First Credit Union – Dishonest, Incompetent, and Unethical
In October 2024, we applied for a mortgage with America First Credit Union (AFCU). By December, we received loan approval and were given authorization to provide a deposit and sign a letter of intent with our contractor to begin engineering on our new home build. We moved forward in good faith, trusting AFCU’s commitment.
However, on February 20, 2025, after weeks of zero communication from our loan officer, we contacted AFCU for an update. We were shocked to learn from a mortgage department representative that our loan officer had been fired for incompetence. Wanting clarity, we reached out to him directly—only to discover that he had not been fired but instead laid off along with 30+ employees as part of a department-wide downsizing. To this day, he remains gainfully employed at another financial institution.
Following his departure, AFCU reversed our loan approval, forcing us to reapply—only to increase our interest rate from 7.375% to 9.5%. Our attorney has seen financial institutions use this tactic to deliberately disqualify borrowers from securing loans.
Major Data Breach – Negligence at Its Worst
Adding to their incompetence and complete disregard for our privacy, AFCU mailed our entire loan application via USPS in unsealed envelopes. This exposed highly sensitive personal data, including:
• Full names
• Date of birth
• Social Security numbers
• Home address & phone numbers
• Account numbers & balances
Anyone handling our mail could have accessed this confidential information, putting us at serious risk of identity theft and fraud.
Zero Accountability & Financial Harm
Due to AFCU’s dishonesty and negligence, we requested a refund of our deposit with the contractor, as their failures directly caused this financial and emotional distress. After three weeks of silence, AFCU finally responded—denying any refund or compensation.
From February 20, 2025, until today, AFCU has strung us along, leaving us in financial limbo as we scrambled to secure funding elsewhere. Instead of helping their members, they seem more focused on sports sponsorships than on ethical banking and customer service.
Final Warning – Stay Away from AFCU
We left a “big bank” after 40 years, believing a credit union would prioritize its members’ best interests. We were wrong. AFCU has severely impacted us financially, breached our trust, and caused unnecessary stress and suffering.
⚠️ BE WARNED: AFCU operates with dishonesty, incompetence, and a total lack of ethics. ⚠️
Avoid this institution at all costs.

takes full advatage of you....
i was a customer with them for 8 years until they pull the big F U to me.
please do not bank with these aweful people. your life will be hell.

AFCU- A.K.A The Mormon Bank

I recently had a frustrating experience with AFCU (America First Credit Union), which I would caution others to avoid.

After purchasing a new vehicle, I needed to pay off my old car loan that was financed through AFCU.

However, when they received the check to pay off the loan, it was $51 short. Instead of contacting me to resolve the issue, they simply returned the check, leaving me in a position where I had to make a car payment to avoid late fees or negative marks on my credit.

Each time I called to inquire about the situation, the customer service was not only unhelpful, but also passive-aggressive, making an already frustrating situation worse.

This lack of communication and poor customer support was disappointing. It felt like I was being punished for something that could have been easily resolved with a quick phone call.

I would strongly recommend looking elsewhere for financing. AFCU seems more interested in exploiting its position than providing good customer service or being transparent about their operations.

While they might call themselves a credit union, their practices feel more aligned with a corporate bank, and I’m skeptical about their ties to the LDS Church.

Whether or not they are directly affiliated, the institution's underlying culture is worth researching if you're considering doing business with them.

In my opinion, you’re much better off securing a pre-approval from a traditional bank when buying a vehicle. Avoiding AFCU could save you both time and frustration.

If I could give negative stars I would. This bank is mega sketchy and abuse customer trust. They do not protect your finances AT ALL. An absolute disaster. American First Credit Union refuses to take responsibility for fraudulent charges, forcing me to go through the FTC and CFPB just to try and recover my money. It's been a complete nightmare trying to resolve these unauthorized transactions. They make you call them, file the claim hesitantly, and then take MONTHS to respond—yes, MONTHS—to your claim, and when they finally do, it’s through snail mail. On top of that, they pulled a hard inquiry on my credit report just to open an account, causing my score to drop. What’s even worse, they don’t provide any way to report issues, and when I tried to reach out to local or regional Utah regulators, there was no help. I’ve never encountered such problems with Wells Fargo or any other big bank, which is why I now understand why larger banks are at least relatively more trustworthy—they actually protect against fraudulent and unauthorized charges. American First Credit Union, on the other hand, is shady, unaccountable, and completely indifferent to the financial security of its customers. They have far too much power and use it to exploit and abuse their clients. Do NOT trust them—this is a predatory, corrupt institution.

Insurance verifcation. I keep sending my insurance documents and they keep threatening to charge $5000 ofr insurance which i already have and sent them. I will never use them again

I had a 8% interest rate on my credit card, now I find out It is now 18% without my knowing. they do not tell you they are going to F you behind your back.

let alone, they give you a gredit increase to your most maxed out cards to gain more money from you, this was also not approved by me. these greedy A**holes deserve hell, hence they are apart of the LDS church.

Matthew 25:35-40

This establishment is HORRIBLE they sebt me an enail saying they will DESTROY my credit for an Error for an overdraft for 10.00 they should be investigated lawbreaking This is an LDS CHURCH CREDIT UNION

Online banking system sucks. I can’t tell you the amount of times it has shown pending charges then 10 min later those charges just disappear while I’ve been allowed to take out money that’s not really there only to be charged overdraft fees after. They are a total MESS!! Nothing is ever up to date, their ATMs are constantly out of service and their customer service is far below expectations. Can’t wait to find a new bank.

I got scammed for 4000 dollars i filed complaints topped the card the whole 9 everything they reviewed for a week whole time was put over 500 in hole beyond what they stole. When I had 25$ max limit for any reason my account would not go past they chose to let it Then sent a letter would even talk to me the let people take 71.29 139x then 17.12 7x then 106.99 9x i put a stop of my own after 1 st day of seeing they weren't stopping and they still let them take more.

I just left the Hillfield Road Branch. I took a check from an investment account. It was not for a large amount.
After I got to the window it took at least 15 minutes for the teller to complete the transaction. she kept typing something on the computer the whole time. She said that it was over her limit and that she had to have it approved.
After waiting for another 5 minutes I ask her what was taking so long. She said that the approval had to come from Headquarters. What are Branch Managers for?
All this while there were 7 or 8 people in line.

I only use my AFCU account for a side business. As soon as money hits that account, I usually transfer it to my personal bank account. One day I tried to make a credit card payment using this account. I accidentaly fat fingered an extra 0 and hit submit. I instantly caught it and called AFCU to stop the payment. They said they couldn't but that it wouldn't go through because I didn't have that amount in my account. Two days later the charge went through, along with one other bill I paid (since they said the other one wouldn't go through) and I was hit with $50 in overdraft fees. When I called again to explain my situation, I was told there was nothing they could do. I ended up paying the extra $50 and I swear I will never work with them again.

Worst credit union I've ever delt with. They use a 3rd party insurance company that is impossible to get in touch with.

TUMBLING FAST...GOING DOWN HILL.....HORRIBLE!!!! GET READY TO CAMP OUT WITH A TENT AND SOME SLEEPING BAGS IF YOU ARE TRYING TO GET THRU TO CUSTOMER SERVICE, WHEN YOU DO, THEY ACTUALLY HAVE ABSOLUTELY NO CLUE WHAT IS GOING ON. 1ST THEY POST A PAYMENT TO A WRONG ACCT, THEN CALLING ME TWO MONTHS LATER ASKING IF I AM GOING TO MAKE A PAYMENT. HUH? SECOND, THEY GO INTO YOUR CREDIT REPORT AND TOTALLY SCREW YOU WITH DEROGATORY INFO THAT SENDS YOU CREDIT SCORE INTO THE TOLIET, THAT IS INCORRECT INFO, SO YOU GET TO SIT ON THE PHONE FOR A 1/2 DAY FOR A COUPLE OF WEEKS TRYING TO GET IT FIXED....NOPE!...ITS LIKE AFCU JUST HIRED A BUNCH OF KIDS OUT OF HIGH SCHOOL, LOW PAYING (WHY THEY HAVE NO CUSTOMER SERVICE REPS THAT PICKS UP THE PHONE EVEN THE EMPLOYEE'S STATES IT TRUE) SO THEY ARE SAVING LOTS OF MONEY SO THE CEO CAN LINE HIS POCKETS WITH MORE OF THAT GREEN DOLLA.......! STEER CLEAR! ALSO, THE EMPLOYEE'S WHO I USED TO DEAL WITH WHO ACTUALLY HAD A CLUE OF WHAT WAS GOING ON ALL......QUIT...:) ..SO THERE YOU GO.....NO CRYSTAL BALL NEEDED THERE! RUN!!!

I has been a Member of the Credit Union for almost 30 years,The Customer service is Great, the services are wonderful,No fees , good interest rates
Overall, a good experience. I made the switch from Wells Fargo I'm very happy I did!
couldn't have chosen a better bank. straight up with everything no hidden crap like all these other banks.
Only $1 to open a saving better then other CU's they ask more,I like chat feature in the site i do everything through chat & messages i have several certificate accounts, i like bump certificate accounts i use zelle
they gave me a free life insurance just because i become a member.
it is the best CU. I need to give them 10 stars if i could.keep up the good job