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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Das Hundebett war viel zu hart. Das Produkt entsprach überhaupt nicht den Erwartungen, weshalb ich es zurückgeschickt habe. Achtung Versandkosten werden nicht erstattet! Unternehmen weigert sich d... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Meine drei Windhunde lieben diese Betten. Sie liegen gut isoliert, bequem und erhöht um stets alles um sie herum im Auge zu haben. Die Betten sind sehr wertig und langlebig verarbeitet und in ihrer Ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I discovered Ambient Lounge while on the hunt for a cozy chair for an awkward sized small room. I was a bit sceptical to buy furniture with bean bag beads (for various reasons) but after talking to l... Leggi di più

Valutata 5 stelle su 5

Ambient lounge were great to deal with - hats off to Chelsea for her customer service. Got a pair of outdoor Sunbrella fabric Butterfly Sofas (then bought ottomans afterwards). They took their time ex... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Casa e giardino

Scritti dall'azienda

Initially launched in the UK and Australia in 2004 - Ambient Lounge® is now a global brand sold in most developed countries; and focused on industry leadership and continual ground-breaking innovation. Industry leaders agree that Ambient Lounge® bean bags are a paradigm shift in the evolution of bean bags; creating a style used in high profile projects for designer clubs, cafes, penthouses, cinemas and luxury apartments - as well as student dorms and Air BnB housing.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

58 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Valutata 5 stelle su 5

I am in love with my ambient lounge…

I am in love with my ambient lounge sofa. i ordered a luscious grey mod 6 with their new soluxe filling for my cinema room and it looks amazing! i am so happy with the quality of the fabric and it is a beautiful shape. The best thing about it is you can easily unzip and move around as it is so lightweight! ( Great when sibling don't like each other)
Thanks so much to Sonal for great customer service and helping me choose this product.

14 settembre 2022
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Risposta di Ambient Lounge EU

Hi Sarah, thank you for your lovely feedback. Glad that you're loving your modular lounge set with our new soluxe filling mix. You deserve ultimate comfort:)

Valutata 5 stelle su 5

I love my ambient lounge bean bags

I love my ambient lounge bean bags! I have Butterfly Sofas in Sakura Pink and Crimson Vibe in 3yrs now but still look great up til' now! Great fabric! The indoor butterfly sofa really perfect on my bedroom and the outdoor one really nice on my Garden! Great customer service too. Will highly recommend this brand!

10 novembre 2022
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Risposta di Ambient Lounge EU

Thank you for the lovely feedback Laarni! We're happy that you're still loving your bean bags. You deserve to be cozier:)

Valutata 5 stelle su 5

Outdoor butterfly Sofas are brilliant

Ambient lounge were great to deal with - hats off to Chelsea for her customer service. Got a pair of outdoor Sunbrella fabric Butterfly Sofas (then bought ottomans afterwards). They took their time explaining how to clean and that i can leave outside. They also got them pre-filled for me because i didn't want to fill them myself. Have been brilliant (my neighbors also ended up getting some)

1 novembre 2022
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Risposta di Ambient Lounge EU

Thank you for taking the time to give us your valuable feedback Andy. Much appreciated. We ensure to give our customers the great products and the best customer service:)

Valutata 1 stelle su 5

I have had this dog bed just under 2…

I have had this dog bed just under 2 year when the first cover zip broke xxl dog bed and now the second cover zip has broken. It was bought for my hard working assistance dog. The company have decided either I have broken the zip or my assistance dog has chewed it and offered a poor 20 % off another bed cover why would I want 20 % a cover that won’t last, these beds a aren’t cheap and I would expect it to last. Stay away and buy from someone else Custer service is diabolical!

26 ottobre 2022
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Risposta di Ambient Lounge EU

Hi Catherine, we are very sorry if you have experienced as such. It's a very rare case we encountered. Our UK team will be happy to assist and discuss with you and resolve this matter.

Valutata 5 stelle su 5

Got two large cappuccino dog beds for…

Got two large cappuccino dog beds for my golden retriever & Australian shep.

They love them! Cozy and easy to clean. Would recommend

21 settembre 2022
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Risposta di Ambient Lounge EU

Hi Jennifer, glad that your dogs are loving their new beds. Thank you so much for the great feedback:)

Valutata 1 stelle su 5

Avoid

Thought I had found the perfect bed for my dog, but which was unfortunately out of stock. So I called to find out when it was likely to be available and was told to email the address on the website.
OK. Did that.
Three days later, no response. Called up and was again told to email in.
I didn't bother
If its this hard to try to SPEND money with them, I can only imagine what aftercare is like. Oh wait! I don't... just need to read the other reviews for this company.
The business should at the very least train their staff to
1. Call potential customers back and
2. Cross or Upsell if what the customer wants isn't available!
So basic.

29 gennaio 2022
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Risposta di Ambient Lounge EU

Dear Cordy, we are sorry you had a unsatisfying experience. I checked again and unfortunately I can´t identify you, we didn´t receive any email with this or a similar name for the last 30 days. May I ask which customer service you contacted? Europe or UK? Other customers usually are very happy with our very kind and tailored customer advisory as you can see in the latest reviews. Please understand that we are a worldwide ONLINE-Shop and same as Amazon or any other big online group, we can´t call customers back personally all around the globe. But we reply to any emails in less than 24h, even on Sundays, so please feel free to contact me again at info@ambientlounge.eu if you have questions regarding our stocks or products. Have a nice Sunday! Laura from Ambient Lounge EU

Valutata 5 stelle su 5

Ein unfassbarer freundlicher Lieferant

Ein unfassbarer freundlicher Lieferant.
Oberstes Gebot ist der Kundenservice dass durfte ich bei Fragen vor dem Kauf wie auch bei kulanten Rückabwicklungen erfahren

26 gennaio 2022
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Risposta di Ambient Lounge EU

Vielen lieben Dank Kerstin :) Wir wünschen Dir viel Spass und Freude mit dem Bettchen!

Valutata 5 stelle su 5

Ich habe ein Hundebett für meinen…

Ich habe ein Hundebett für meinen labrador Welpen bestellt,nach einigen Fehlkauf habe ich endlich ein Bett was meinem Sonnenschein liebt und ich sehr zufrieden bin.Der Kundenservice ist 1A ich persönlich habe noch nie so eine nette kompetente schnelle Beratung und Hilfestellung erleben dürfen Deshalb ein riesengroßes Dankeschön...ich empfehle jedem Hundebesitzer sich die Hundebetten mal anzuschauen oder zu bestellen Top Betten

6 gennaio 2022
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Risposta di Ambient Lounge EU

Vielen lieben Dank :) Ich habe gerne geholfen! Ich wünsche Ihnen auch ein gesundes, glückliches Jahr!

Valutata 1 stelle su 5

Nicht zu empfehlen!

Das Hundebett war viel zu hart. Das Produkt entsprach überhaupt nicht den Erwartungen, weshalb ich es zurückgeschickt habe.
Achtung Versandkosten werden nicht erstattet! Unternehmen weigert sich die Hinsendekosten bei Widerruf zu erstatten, weil es kein deutsches Unternehmen ist.
Nie wieder werde ich dort bestellen!
PS: Patzige Antworten gibt's übrigens inklusive!

5 gennaio 2022
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Risposta di Ambient Lounge EU

Wir weigern uns nicht, sondern es steht gross und deutlich auf unserer Homepage, so dass jeder Kunde es im Vorfeld lesen kann. Wie übrigens bei vielen anderen Online-Shops auch, auch deutsche. Wer bei uns einen Artikel zurückgeben möchte wird sehr benutzerfreundlich durch das transparente Menü geleitet und muss lediglich die Option anclicken, so dass unser Customer Service informiert wird und auch innerhalb weniger Stunden auf Fragen eingeht. Diese Option hast Du nicht genutzt und uns auch nicht vorher informiert, dass du uns etwas zurückschicken möchtest. Du hast Dir gar nichts auf unserer Seite durchgelesen, sondern dein Bettchen kommentarlos an unser Lager zurückgeschickt, wo wir erstmal suchen mussten, zu wem dieses Bettchen überhaupt gehört. Deinen Kaufbetrag haben wir Dir in weniger als 24h erstattet. Hättest Du die Produktbeschreibung gelesen, wüsstest Du dass Du die Härte des Bettchens selbst regulieren kannst und dass Du uns hättest ansprechen können für einen kostenlosen Umtausch, eine weichere Auflage etc.
Wegen 10 Euro eine schlechte Bewertung zu schreiben, nachdem ich Dir ausserdem per email schon freundlich die Rechtslage erklärt habe, ist auch nciht gerade die feine Art.

Valutata 5 stelle su 5

Höchst zufrieden

Super nette Beratung!! Würde in der angegebenen Zeit geliefert. Super Verarbeitung und Qualität, einfach zu befüllen. Ich habe 4 Betten für meine 4 Ridgebacks und sie lieben es..
Werde noch 2 kaufen...
Kann Ambiente Lounge sehr empfehlen
Dominic chyle
Ridge-Stuff®

25 settembre 2021
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Risposta di Ambient Lounge EU

Vielen Dank, Dominic! Immer wieder gerne, ich hoffe ihr habt viel Spass und gemütliche Stunden mit den Bettchen :)

Valutata 5 stelle su 5

Purchased an Acoustic sofa and matching…

Purchased an Acoustic sofa and matching ottoman about 2 years ago from Ambient Lounge and I am so please to say they still look amazing from the first day I received them. Easy to fill and assemble.

10 settembre 2021
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Risposta di Ambient Lounge EU

Thank you so much for your nice feedback Dominic. We're glad that you're still loving your acoustic sofa:)

Valutata 5 stelle su 5

Great Customer Service and Dog Bed

Received my dog bed order after 3 working days filled already which is very nice! My pooch loves it so much as it's uber soft. I envy him! The staff is very nice. She recommended me the best fabric cover option and suitable bed size for my dog. Great customer service! I recommended it to my friend and he just placed an order too! Very satisfied customer here

10 settembre 2021
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Risposta di Ambient Lounge EU

Your pooch deserves the best. Thank you for the great feedback Margaret. We're always happy to assist you:)

Valutata 1 stelle su 5

This company has the worst customer…

This company has the worst customer service. They agreed to partner with us as an influencer and we asked for a medium pet bed for our small dogs. They said ok and then sent us a large pet bed. I asked if this was an accident and they said no and refused to send me the medium size we agreed on. Then they said they wanted to end the partnership and take The bed back. After I asked again to exchange it, they blocked me on Instagram. They didn’t listen to the size I asked for and decided on their own.

10 settembre 2021
Non scritta su invito
Valutata 3 stelle su 5

2 year lifespan

I loved the 2 Acoustic Sofa chairs. For the first year and a half they were extremely comfortable. But after 2 years the fabric is pilling very badly, and despite refilling, the chairs are losing their shape and have lost the ability to stay upright. The backs roll backward like a recliner and there is no way to make them comfortable. So disappointing.

12 luglio 2021
Non scritta su invito
Valutata 3 stelle su 5

Too firm or too lumpy

Just received my order and have mixed feelings about it. Overall I think the quality is good and found the fill system pretty straightforward. One zipper wasn’t quite perfect so was a little messy but not bad at all. My biggest issue thus far is the comfort, or lack there of. Initially, I filled to capacity and it’s just too firm like laying on concrete. So I took some beads out and then it was too lumpy and didn’t hold any form. I can’t seem to get it filled so that it’s comfortable and still holds its shape. That’s disappointing. Maybe a memory foam filled lounger would have been better. My kids seem to like them so won’t go unused.

27 gennaio 2021
Non scritta su invito
Valutata 2 stelle su 5

Mod 5 was impossible to zip together…

Mod 5 was impossible to zip together when it arrived.
Lady I spoke to explained it was overfilled and posted out a net bag to empty out some of the beans.
I've emptied I've filled.I've emptied I've filled.....can't get it just right.so it's uncomfortable and wish I'd bought something else.wouldn't purchase again.
Contacted them.they emailed back saying I can't return it even though I hadn't asked to return it.no advice on how I can sort it out apart from....from your picture two seem over fillled.
Useless.
Don't be fooled at how easy they make it look to zip the components together or to get the filling just right

15 gennaio 2021
Non scritta su invito
Valutata 1 stelle su 5

Awful quality

I purchased the large dog bed from ambient lounge uk.
My dog managed to tear the cover on first use, it tore at the seam and my dog ingested loads of the bean bag filling. Their customer service was awful, refusing to acknowledge that it wasnt faulty (if it could tear on first use it was either terrible quality or faulty) they offered a second bed cover at 50% of price (still £100) and a list of suggestions for dealing with a dog that tries to chew something. Refused point blank to take the bed back or refund me even though it was within their 14 day refund policy, as apparently only items that havent been unpacked/put together or used can be refunded. Dont bother with this company absolutely awful in every way

15 novembre 2020
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Risposta di Ambient Lounge EU

Hi there,

We are sorry to hear about your bad experience. Please understand that the 14-day return policy is only for items, that are still intact and have no signs of use. If the seam was broken, it is indeed a faulty product and would be under our warranty. Then we would be able to accept a return – however, it would need to have arrived at your home this way.

In your case though, you stated that your dog was chewing the dog bed and as a result the seam broke. Although our dog bed is the most durable on the market, some dogs even manage to chew through doors or walls, please understand that we cannot add warranty for something like this.

Your ambient lounge team

Valutata 5 stelle su 5

Super produkt og service

Jeg har købt et sæt: evolution chair + ottoman og man sidder bare rigtig godt i dem. Dertil fik jeg tre poser bean-filling, så der er i hvertfald nok til det hele og det er nemt at fylde i med den lynlås funktion der er, når man skal fylde/tømme sækkestol/ottoman.

Forsendelse var også nem og hurtig. Fik mine pakker af 2 omgange, der var niget forvirring herom, så jeg skrev til kundeservice og der var hurtig svar.

Alt i alt et godt sted at handle. Vi overvejer allerede, om vi skal have købt et sæt mere.

English: I bourght the evolution chair + ottoman and recieved 3 bean-filling bags. The quality of the product is very good and it is very comfortable to sit it. Costumer service replies quickly too... I would definitely shop here again.

13 giugno 2020
Non scritta su invito

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