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Lighting & homewares store dedicated to bringing thoughtfully curated designs into every home.
Australia
3,3
7 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I recently had the Chelsea travertine pendant light installed and it looks fantastic in our living room. I love the natural stone look, it really suits our home. A special thanks to the customer service team for answering all of our questions and providing extra images to help us make our decision.
Amazing/Appealing website with Poor quality items and bad customer service.
This business does not operate in Australia and has refuses to return (Poorly described items that don't look like the advertisement)
Items are re badged Temu Pendant Lights !
Stay Away
Risposta di Alvara
Hi Kassem,
We appreciate all customer feedback and have responded to your questions and concerns throughout our correspondence, providing clarification and assistance wherever possible.
The light you ordered is accurately represented by the images displayed on our website, and we have received positive feedback from many customers who have purchased this product.
We would also like to clarify that we are an Australian-operated business.
Ordered the Kinjar coat rack and it looks fantastic next to the front door of my apartment. It's exactly what I was looking for. The costomer service team was very efficient in responding to my questions throughout the process.
Risposta di Alvara
Hi Gemma,
Thank you for the positive feedback, enjoy your new coat rack!
Buyers beware! We purchased 2 doormats, 1 floor mat and 3 bath mats for a combined total of $566.05. What a total waste of money! All but the floormat are terrible quality for the price. One bathmat was so diabolically bad that I insisted on a refund (despite their no refund for "change of mind" policy. IMPORTANT NOTE: they generally allow RETURNS for a store credit or exchange but NOT refunds & apply a 30% restocking fee!!) It cost over $50 and we wouldn't have paid $5 had we seen it upfront. This is the challenge of online shopping.Their website is impressive but beware - our items are low grade & all were shipped direct from China- in dribs and drabs. No care labels or manufacturer's identification. VERY slow shipping (read the fine print on the website). Customer Service were responsive but their no "refund" policy (apart from what must be allowed under Australian consumer law) is a trap as a RETURN IS NOT A REFUND! I was "lucky" to get a refund on 1 item. But we're stuck with the remaining overpriced lousy quality items as the Return for a Store Credit or Exchange VERSUS a Refund (Plus 30% restocking fee) is prohibitive. Absolutely can't recommend this company and will NEVER use again!
Risposta di Alvara
Hi Narelle,
Thank you for taking the time to share your feedback. We're sorry to hear that some of the products did not meet your expectations.
As requested, we promptly processed a full refund for the bath mat you were unhappy with. We also appreciate you bringing the missing care instructions to our attention and we have since updated the product information to ensure future customers have access to this.
We would also like to clarify that we do offer returns within 30 days of receiving your order. As outlined in our Returns Policy, change-of-mind returns for items that are not faulty or damaged are accepted within this period, with return shipping costs being the responsibility of the customer.
We value all customer feedback as it helps us improve both our products and our service, and we wish you all the best moving forward.
We purchased some of the Mona Portable Lamps for our cocktail bar, and they've been a fantastic addition. They look great at night and create an intimate almosphere for our customers.
Risposta di Alvara
Thank you for the positive feedback Caitlin, our pleasure!
Ordered a brushed gold vanity mirror, it was not brushed, it is bright shiny gold. They use there return policy states slight variation in colour. It’s not brushed at all and they do want to know about it. Item is not as described
Risposta di Alvara
Hi Neil,
As mentioned in our previous email, product images may appear slightly different depending on the lighting conditions in which they were taken. In this case, one of the images appears to show a brighter gold finish, while the other three images more accurately reflect the colour of the product received.
I recently ordered the Sumba Pendant Light for the area beside our spiral staircase, and we couldn’t be happier with how it turned out. We chose the 26-head option with extended pendant cord lengths to suit the space, and it looks absolutely stunning. The quality exceeded our expectations and it has completely transformed the area. A special thank you to Alvara Home for customising the longer pendant cords for us it was exactly what we were after. Highly recommend!
Risposta di Alvara
Our pleasure Amy! Thank you for the kind words and for choosing Alvara.
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