Altur Recensioni 109

Terrible company don't order by them. You don't receive the order or cash return. You cant contact them

I received a broken product, which can happen but no way there was an option to get in touch with Altur. They say you should message them via a form on their website first before sending an item back but you never hear back from them.
After sending 3 messages that way, every other week or so, I found an email address in a previous email and emailed them again.
By now, the 45 days in which you should have contacted in order to get a refund so now they won't take it back anyway.
I did receive a previous order, so it's not that they don't exist but I'm never ordering from this site again. Such a shame, I really like their stuff.

Received one item and never got the other one! The one I received was of a terrible and cheap material. Didn't even bother to try it on. Emailed customer service and I'm still waiting for them to respond

Made in china worth just 1 dollar but sold for over 20 euro. Absolutely terrible stitching, falling apart. They are ignoring all of my refund requests.

Even 1 star is too much - wish i had known this before :(

Got one item and not the other. Tried emailing 6 times with no response

I never order if there's no legal address available. I just checked if there's an impressum existing, like address and name of the company holder. Theres no information available. So, the conflusion is, that company is a fake. Do not order.

Horrible customer service and service in general. I've been waiting on updated shipping information for 2 months now. I've contacted Altur 3 times now without a single response. SCAM COMPANY, DO NOT BUY FROM THEM!

I hadn't read reviews of the site previously and if I had, I would have been put off from buying from them. However, all 4 of my products (£65 worth) were great quality and arrived in good time. I expected that there would be a wait of around 3 weeks due to shipping however, one arrived after 1 week and the other 3 arrived after 2 and weeks. I received an email that it had been shipped 2 days after my order so I was very happy with the service.

I give this company 0 stars!

I ordered my I tems in Febuary. For some reason they shipped all my ithems individually, then the currier sent me emails notifying that my items had been delievered when in reality NONE OF MY ITEMS WHERE EVER DELIVERED. To this day, they still haven't arrived. I DM them on instagram where they are always posting and they only replied once to ask me if I put the right shipping adress, which obviosly I did and I even sent them a screen shot of the mailing adress I used. Since then my messages have been ignored and they have yet to refund me.

I wish I had read the reviews before ordering !
DO NOT ORDER FROM THIS SITE, save your money !

I ordered an item 17th February. It's 12th March and despite their policy saying it takes 7-20 days for delivery, I stil haven't received my one order.
From looking at their shipping policy, the US had the shortest delivery time, which made me assume Altur was based in the US. However they're actually based in China, which isn't mentioned anywhere on the site. The fact they have 79.3k followers makes you think they're legitimate but they probably bought most of their followers! When I emailed them they sent a generic email in unnatural-sounding English saying my parcel is "coming in my direction"... Always check company reviews before purchasing, especially from companies seen on social media!

Please do not trust Altur. I placed an order on Feb. 4th not knowing this brand is based in China. They didn’t ship out my item until the 11th after I emailed them and sent me a tracking number. The item was “delivered” to an address in China and after emailing them they said the item was delivered and never responded back to me since. I live in the US so it’s impossible for it to have been delivered since it never left the country. I am sad because I was looking forward to my purchase, but this has been nothing but disappointment and I just want my money back. They give you one email address to contact and no phone number. Please stay away from this site, do not support fraud. I wish I would have looked into it before purchasing.

So disappointed in this company! I placed my order Feb. 9th emailed the company on Feb. 15 they told me my order was being prepared to ship and now they will not reply to my emails and no product. I wish I had seen reviews before I ordered. In the process of disputing this with my bank!

I ordered from them over 60 dollars in October. Order supposedly got sent to wrong address. Said they would resend. Never resent, haven’t replied to any of my emails or refunded my money. No one to contact besides email. Don’t waste time with this company

They take your money and never send the goods. They do not reply to your emails, DM on instagram or Facebook messages.
This company is just one big fraud.
I ordered a set in September 2017, now its January 2018 and i still haven't received anything or gotten a proper answer from the company.

Terrible company. They take your money and don’t send the goods then don’t respond to any emails. Really disgusting people. Stolen from a lot of people it would seem.

I placed an order with Altur on November 19th. It's December 20th and I have not received my package or any updates. I emailed them on the 8th to see what the hold up was and I still have not received a response. They say on their website that the longest it should take for you to receive your order is two weeks and if it exceeds that time, you should contact them. Well that is exactly what I did. At this point I would rather not support their business and would like a refund instead.

I ordered three items two months ago well knowking that the reviews were bad. I didn't expect too much since several people have said that the quality is bad and that they did not receive what they ordered. I received the first item after a month which I think is a long wait. The quality wasn't too good but I didn't pay much for the item so it was as expected. After waiting another month for the last two items i sort of gave up on them, but they arrived today. One item is bad quality and the size is off but the other item was really cute and nice looking.

I wish there was a no stars option. Whoever handles customer relations is horrible. They are blatantly rude and probably don't care that this demeanour can ruin their brand. Don't buy from this company.

Can not recommend! Do not shop there!
I never received my order at all! first they replied to my requests, but when the tracking info said the parcel was BACK in Beijing nobody ever replied anymore! So money is simply lost!