Dangerously unprofessional
Paid £1289 in total. £729 to the booking agency 'national intensive ltd' and £560 to Matthew Best from , All drivers academy, for an intensive course. Which was to include 17.5 hour of lessons ,the car on day of test, plus return travel home.
I received 14 hours of lessons, no car on the test day and no transport home. After waiting 6 months to sit my test, due to wait time. It was cancelled on the day, due to the instructors car tyres been worn past the thread and down to the cord. Matthew showed no care for other road users by driving away from the test centre with his tyres illegal that day. Potentially causing danger to other road users. I also had to find my own transport home . Matthew was abrupt about the situation. Noted and reported by the DVSA instructor .
Matthew believes a refund is not justified.
The state of the car throughout was filthy and very unprofessional.
The service I paid for was an intensive course to be sat just before my test took place. The service was not fulfilled and the lessons that were fulfilled, were fulfilled in an illegal car. Tyres worn past the thread and down to the cords.
Update 25/1/2026 , Matthew the driving instructor in question emailed me, threatening me with court action, if I did not remove my personal experience from trustpilot.
I have evidence to support everything I have stated to be true.
Risposta di Alldriversacademy
I understand how disappointing and frustrating it is when a practical test does not go ahead after such a long wait, and I fully appreciate the stress this situation caused.
However, this review contains several factual inaccuracies which require clarification.
You received a full refund via a booking agency, confirmed to me by email on 20/01/26, meaning there was no financial loss.
The booking agency is responsible for the test element of the course for any compensation , and my role was to deliver the tuition in this particular course
The remaining test-day time could not be used because the DVSA cancelled the test, and we agreed that any time lost would be provided to you in connection with your upcoming test.
Your claim that the tyres were “worn down to the cord” is inaccurate. It was one tyre on the passenger side which did not meet the examiner’s inspection standard for the test to proceed. However, the examiner did not state that the tyre was illegal, and there is no DVSA record confirming any illegality.
Had the vehicle been illegal or unsafe to drive, DVSA procedure would have required the vehicle to be prohibited from further use, potentially impounded, and my instructor licence subject to immediate suspension.
None of this occurred. Instead, I was instructed by the supervising DVSA examiner to drive directly to the nearest tyre centre for precautionary inspection, which I did immediately.
Transport home:
Return transport in my vehicle was offered and accepted on the day. This was only changed once your brother confirmed he was nearby and would be collecting you instead.
I always aim to act professionally, responsibly, and in the best interests of my pupils. I don’t agree with your comments that I was abrupt I swiftly rectified the problem and you commented on the quick and efficient service I provided saying thank for the help with organising what needed to be done to rectified the disruption on the day of your test
While I respect your right to express disappointment, it is important that public feedback reflects the facts accurately and in full context.
I wish you every success with your future driving.