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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I used Alfa to move from the UK to Denmark. They were really excellent - I was so worried about the process and having strangers pack up our home, but they made everything extremely smooth. They took... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The Alfa team were very helpful in answering questions ahead of the move date. On the day, their staff helped packed and removed items ahead of a sea shipment. The packing was done carefully and my it... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Simply do not use. They charge 5x the prize of others, you have to constantly follow up to get dates locked in, they work in silo's so there is no client service, one side does not talk to the other.... Leggi di più

Valutata 1 stelle su 5

Don't trust anything Alfa Quality Moving says in their quote! They half packed the boxes when picking everything up therefore it ocupied much more space which they used as an excuse to increase the p... Leggi di più

Dettagli dell'azienda

  1. Azienda di import-export
  2. Servizi per le imprese
  3. Servizio di trasloco e immagazzinamento
  4. Impresa di traslochi
  5. Consulente per il visto

Scritti dall'azienda

Welcome to Alfa Mobility Alfa is the largest provider of mobility services in the Nordics. Our mobility services are delivered by more than 250 employees. With 9 offices across the Nordic region, Alfa’s interconnected workforce helps more than 10,000 people each year. Alfa’s mission is to give Peace of mind for people on the move. Please contact us for more information.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

68 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Experience with Alfa Moving Team

It was really a pleasure to interact with our destination consultant, immigration consultant, case manager, and Alfa team in Denmark regarding all the work related to relocation. The team made things extremely easy for me and my wife to relocate from different countries to Denmark. I also spoke very highly of alfa staff to our HR and to my group leader. It was indeed a very professional team of yours that made everything smooth and hassle free. When I first moved to Germany from India in 2011, relocation and finding an apartment was extremely cumbersome than finding a job in the first place. But moving to Denmark was made super easy because of your professionalism and super helpful team.

I wish you and your team at alfa a very successful future.

16 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

The entire Alfa moving team has made my landing in DK a smooth and nice one

The entire Alfa moving team has made almost the impossible to meet my needs and expectations. For example, Nerrisa Weis negotiated a lowering in the price for the awesome Movinn apartment they found for me. In other words, they suggested and apartment to stay the first 3 months that I liked so much that I asked ALFA to negotiate a better price in case I decided to stay there for a year. She did it and now I am enjoying g a great apartment with lowered rent.
All of them are nice and always helped me promptly and with a smile (when you could still see people's faces without a mask)

25 febbraio 2021
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Risposta di Alfa Mobility

Dear Martin,

Thank you for this positive review.
We are very happy to read that our team met all your expectations and that we found a nice apartment.
We hope you will enjoy your time in Denmark and hopefully see you in the future (without a mask)!

Valutata 3 stelle su 5

not bad but not the best

My experience was not bad but also not the best.
I got covid in that period and little attention was paid to what followed, I was lucky to result negative in time for the SIRI, receive my CPR number and see the properties but if I hadn't intervened, my appointments would have been postponed for a month ...
Another inconvenience was that they gave to me incorrect information about my contract and had to ask the same questions multiple times to get an answer.
All in all I found a nice furnished apartment and my goods arrived intact and quickly.

29 gennaio 2021
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Risposta di Alfa Mobility

Dear MR,

Thank you for this feedback, which we highly appreciate.
The Covid-19 situation in Denmark has been influencing our services regarding Immigration and CPR registration. We have through this period received new rules and guidelines from Danish authorities on a daily basis. Therefore, we have tried to navigate in this unknown situation so our assignees still got the most smooth relocation to Denmark.
We're very sorry that the Covid situation has negatively affected your service experience.

We hope you will enjoy your time in Denmark.

Valutata 1 stelle su 5

Deplorable service and outright…

Deplorable service and outright obstructive behavior from their staff. This is not a credible company. When I complained about their sloppy packing for an international move they responded that I should not care because I had insurance. They either don’t provide correct information or they don’t provide any at all causing excessive amount of issues. The worst for me is how rude and difficult they are to deal with. Do not use this company.

20 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Awesome support for my relocation

Alfamove supported me in my move to Denmark and the support I got was exemplary and outstanding. Couldn't have had better service. Very flexible and supportive and at the same time understood my needs, what I needed to know and what kind of apartment I was looking for.

Can't do anything else than truly recommend to use the services from Alfamove.

Thanks a lot!
Kind regards
Carl

13 gennaio 2021
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Risposta di Alfa Mobility

Dear Carl,
Thank you so much for this review.
It was a pleasure to assist you with your relocation.
We hope we meet you again in the future.

Have a nice day.

Valutata 1 stelle su 5

Terrible experience

Worst moving company that we ever dealt with. No deadlines kept, lost things, damages to assetd and escaping from liability in all possible ways. They also have some - most probably, abusive and unfair clauses in their agreements. Not recommended. It is worth to pay a bit more but get some more reliable company.

19 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

My experiece was terrible with Alfa…

My experiece was terrible with Alfa scandinavia, the home search was horrible with zero comunication during the process. Due to their incompetence and due to the strees created by them , I decided to take an offer in another country, in another company.

10 luglio 2020
Non scritta su invito
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Risposta di Alfa Mobility

Dear Goldenrider83 83,

We are very sorry to hear that our home search service did not match your expectations.
In general our process is to find as many properties as possible matching our client’s wishes as closely as possible, but we are unfortunately limited by what is available on a small and expensive market. If the wishes are very specific or the budget does not match these wishes, we can only act as mediators and attempt to find a compromise.
If you provide us with more information about your case, we will definitely look into what happened. Your feed-back is greatly appreciated, and we would very much like to set up a call to understand how we could have improved your overall experience.

Kind Regards,

Lisbet
Alfa Quality Moving

Valutata 1 stelle su 5

Disappointing

To be honest, I was extremely unhappy with Alfa - The Scandinavian Mobility Services Company. It was difficult to set date for shipping, and they managed to loose 3 out of 30 moving boxes. So if you choose this company, be careful with you insurance, and don't ship anything of personal value.

18 febbraio 2020
Non scritta su invito
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Risposta di Alfa Mobility

Dear Johannes,

On behalf of Alfa I would like to extend our sincerest apologies for the experience you had during your move with us. While 5 boxes were lost at one point, 4 was found quickly after you informed of us the missing boxes and returned to you. Of cause the lost box and the delayed delivery of the remaining boxes is still not acceptable in any way. We take full responsibility of the loss of your box and have talked to the vendor who was doing your move and they have received a strong reprimand and also offer their apologies. Our insurance have treated your claim and compensated you to the insured amount, and while I understand that this does not cover the loss of personal belongings, it is unfortunately all we can do in this situation.

We always do our utmost to treat our clients personal belongings with respect and care, and while this is a rare case, it is completely unacceptable by our standards. We therefore continuously work to prevent similar issues to this happening in the future.

Regards,

Lisbet
Alfa – The Scandinavia Mobility Services Company

Valutata 4 stelle su 5

very good responsiveness and…

very good responsiveness and relationship.
My suggestion for five stars would be to have a monthly recap of the paiement which has been perfomed, and how much will be taken from allowances (automatically transfered as the rent, or requested by Alfa to be retained on the salary) : this monthly "balance sheet" would be very useful in terms of transparency, and would limit the nimber of clarification requests ;-)

10 febbraio 2020
Non scritta su invito
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Risposta di Alfa Mobility

Dear Pierre-Louis,
Thank you very much for your feedback. I will forward it to the department in question.

Regards,

Lisbet
Alfa – The Scandinavian Mobility Services Company

Valutata 5 stelle su 5

Excellent support and follow-up

Excellent support and follow-up during the whole process, good response to unexpected challenges that came up but were solved efficiently by the team.

10 febbraio 2020
Non scritta su invito

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