Alden & Ash Recensioni 

138
TrustScore 2 su 5

2,2

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Valutata 4 stelle su 5

Good customer services engagement for me and although I haven't tested the refund policy (an exchange suited me) the exchange policy was very generous and customer services were helpful, practical and... Leggi di più

Valutata 1 stelle su 5

The Quality of there products are terrible!! Returning any products is beyond a joke - they encourage you to take a 30% refund & insist you keep the product you ordered as a gesture of good will - t... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

AVOID AVOID AVOID Clothes good quality but the sizing is out so when they was offering me multiple discounts to not refund it was pointless ass nothing fits. Been 4 weeks and still going back an... Leggi di più

Valutata 1 stelle su 5

Nach einer zufriedenen Bestellung im Sommer habe ich mir nochmals die selben Hosen bestellt, selbe Größe (XL) wie bei der letzten Bestellung. Angekommen sind viel zu kleine Hosen wie auch ein anderer... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Alden & Ash is a leader in premium menswear, combining over 35 years of expertise in craftsmanship and quality. We specialize in creating timeless clothing with a modern edge, designed for men who value style, comfort, and durability. Our collections feature essentials like tailored trousers, chinos, polo shirts, and high-quality knitwear - ideal for both professional and casual occasions. At Alden & Ash, we believe fashion should feel as good as it looks.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

138 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 52% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(138)

49 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Vorsicht

Eine Retoure wird nicht ohne weiteres akzeptiert. Es werden unseriöse Angebote gemacht und erst meine dritte Email wurde beantwortet. Der Rückerstattungsprozess ist undurchsichtig und es steht auch keine Adresse dafür zur Verfügung.

Nie wieder!

13 maggio 2025
Non scritta su invito
Logo di Alden & Ash

Risposta di Alden & Ash

Hi Thomas, we’re sorry your return hasn’t been accepted smoothly and understand how unsettling it feels when the refund process seems unclear. We’re committed to exceptional quality and transparency—please email info@aldenandash.com so we can find the fairest solution, whether that’s a replacement, refund, or another arrangement that feels right to you.

Valutata 1 stelle su 5

Took over two weeks to arrive

Took over two weeks to arrive. Was saying shipped the day after I ordered but still took two weeks. It said order the normal size you wear. I ordered two large shirts and they are the size of a small man's shirt. Tried on and almost ripped trying to get off. I gave them to my 11 year old 100lb son and they fit him great. He wears kids shirts and these large men shirts fit him just right. Lol I am a 5'9 195 lb male that always wears a large shirt. Not these shirts. You would have to be a very small man for these to fit. I would need a XXL in these to fit. Definitely not worth 53 bucks for 2 shirts either. Not going to deal with trying to return them and get my money back. I should have read the reviews first.

23 maggio 2025
Non scritta su invito
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Risposta di Alden & Ash

Hi Nick, we’re sorry your shirts arrived late and didn’t fit as expected, and we understand how frustrating it is when both delivery time and sizing miss the mark. We’re devoted to exceptional quality and fairness—please email info@aldenandash.com so we can find the fairest solution—whether that’s a replacement, refund, or another arrangement that feels right to you.

Valutata 1 stelle su 5

Fraudulent Company BEWARE!

Please do read the comments in the 1 star reviews.

The products from this company are very cheap imports from China. They do not look and fit like those seen in the photos. The photos are of other high quality brands that have been sent to copy in cheap warehouses.

The company do not offer refunds, but will offer to send you additional new sizes if you pay an additional €15 shipping fee!! They will claim you cannot return due to their stack and save policy. All items are stack and save so effectively they are refusing to allow returns.

I’m taking measures to get my money back.

23 maggio 2025
Non scritta su invito
Logo di Alden & Ash

Risposta di Alden & Ash

Hi Andrew, we’re sorry the items you received didn’t match the quality and fit you expected, and we understand how frustrating the return process has felt. Thousands of customers trust our exceptional craftsmanship, and we apologize if you haven’t experienced the same—please email info@aldenandash.com so we can find the fairest solution, whether that’s a replacement, refund, or another arrangement that feels right to you.

Valutata 1 stelle su 5

Bad luck and again wrong size…

Bad luck and again wrong size delivered.......???????

After receiving the size M, which was too small, I accepted your generous offer and ordered a size L.

The order arrived today and was a huge disappointment. First of all, the size is wrong again – it's another size M.

Secondly, these pants don't look anywhere near as high quality as the first pair I received.

What is going wrong here?

Not even nicely packaged like the first delivery !!

Looks like the pants have been worn before and they where delivered completely crumpled with open buttons.

21 maggio 2025
Non scritta su invito
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Risposta di Alden & Ash

Hi there, we’re truly sorry your replacement pants arrived in the wrong size and condition—we understand how frustrating this is. Thousands of customers enjoy exceptional quality from us, and we want you to feel the same, so please email info@aldenandash.com and we’ll find the fairest solution, whether that’s the correct size, a refund, or another arrangement that suits you.

Valutata 5 stelle su 5

The size that I ordered turned out to…

The size that I ordered turned out to be too small but after getting in touch with Alden & Ash they said they would send me the item out in the correct size without the need to return the wrong sized item. Highly recommended for their customer service alone. Products are great quality!

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Don’t think twice about trying Alden. Brilliant clothing of the highest quality. Great customer service with personal interaction from the company to thank you for your custom and ask for feedback to help them improve.

22 aprile 2025
Valutata 5 stelle su 5

Soft but structured

Honestly, the jeans fit like a glove. Not too tight, not too loose, just the right fit. I’ve worn them on nights out and even to work. They hold up great and still look fresh. Alden & Ash really nailed the fit.

21 aprile 2025
Valutata 4 stelle su 5

Ordered lightweight chinos

Ordered lightweight chinos. The fit is perfect and the elasticity is exactly what I have been looking for. Not giving 5 stars because the material and stitching isn't the best but I would order them again in a different colour

16 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not buy/ poor quality clothing

Rarely do reviews but had to here. Ordered two pair chinos. Very nice fitting but very cheap material, hanging threads everywhere. After 2-3 wears/washes not fit to be wore again. Shipped from China, took a long time. Lot of comments on Facebook claiming fantastic quality, must be fake

Update 16th June
Contacted customer service showing the chinos poor quality, I was advised that my order has fallen outside of the refunds window so they offered my 15% off my next order. They wanted me to buy more. I have thrown two pair chinos 50 euro each in the bin. Don't waste your time or money.

1 febbraio 2025
Non scritta su invito
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Risposta di Alden & Ash

Hi there, we’re sorry your chinos arrived late and didn’t uphold our usual quality—we understand how disappointing that is. Thousands of customers rely on our craftsmanship, and we want you to feel the same, so please email info@aldenandash.com and we’ll arrange the fairest solution, whether that’s a replacement, refund, or another option that feels right to you.

Valutata 1 stelle su 5

Avoid

Avoid - poor quality. No return or refunds. No replied - just spam and auto replies.

Avoid -avoid - avoid!

9 maggio 2025
Non scritta su invito
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Risposta di Alden & Ash

Hi there, we’re sorry the quality and lack of replies disappointed you—our support team was briefly overwhelmed after a recent sale and some messages may have landed in spam. We stand by our craftsmanship, so please email info@aldenandash.com and we’ll arrange the fairest solution, whether that’s a refund, replacement, or whatever feels right to you.

Valutata 1 stelle su 5

SCAM Store

SCAM! Bleib lieber weg. Günstige Ware aus China. Es dauert ewig und kein Rückgabe. Ich habe mich bei Paypal bescwert. Bleib bitte weg!

30 marzo 2025
Non scritta su invito
Logo di Alden & Ash

Risposta di Alden & Ash

Hi there, we’re sorry your order was delayed and didn’t meet expectations—recent shipping constraints from our workshop caused longer transit times, and we understand your frustration. We stand by the quality trusted by thousands of customers, so please email info@aldenandash.com and we’ll arrange the fairest solution, whether a refund, replacement, or whatever feels right to you.

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