Alan Boswell Group Recensioni 

366
•
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Very happy dealing with Inci for private Motor Insurance, firstly for each of the cover options I asked for, and then proceeding with the cover. All efficiently, timely, thorough, and most importantly... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a good experience with Alan Boswell Group. They made the entire process of finding the right insurance completely stress-free. They took the time to explain the details clearly, answered all my... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Having obtained a quote online, this was followed up by a real person making contact who was happy to talk through everything with me. This enabled a cheaper quote being offered. Everything was easy f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This was the first time I contacted them and the service was excellent they understood exactly what I needed, went through the whole process and came up with the perfect policy at a very competitive... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker assicurativo
  2. anche in
  3. Azienda di assicurazioni per camper e roulotte
  4. Azienda di assicurazioni per i proprietari di immobili in affitto
  5. Azienda di assicurazioni per le imprese
  6. Compagnia assicurativa
  7. Consulente finanziario

Scritti dall'azienda

Straightforward independent advice from the experts. Speak to us today about insurance, financial planning and risk management for you and your business.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

366 recensioni

5 stelle
4 stelle
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Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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4,6

Tutte le recensioni

(366)

110 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Don't use for car insurance

Been using AB for car insurance for years, this year I got a quote for £4000 saying it was the cheapest they could find. I found an alternative quotes all under £1000. I realuse they have been ripping me off for years!

14 agosto 2024
Non scritta su invito
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Risposta di Alan Boswell Group

We are sorry to hear this but would say that we are not in the business if ripping people off. Not all policies are the same, so we hope you are covering at least on a like for like basis. Because Trustpilot is anonymous, we can’t investigate your case in detail. If you wanted to contact us on feeback@alanboswell.com we would be able to provide a more detailed response.

Valutata 5 stelle su 5

Good

Quick simple and receipt arrived promptly

31 luglio 2024
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Risposta di Alan Boswell Group

That's great to hear, thank you for leaving us a review.

Valutata 1 stelle su 5

Do not take out their landlords insurance

I rented out my aunts house so not to leave it empty, did everything right, got an estate agent to complete tenancy agreement etc I took out landlords legal expenses insurance out with Alan Boswell group for reassurance. When the tenant left there was damage to the carpet and one of the doors done by her dog, to replace the carpet and doors was just over £1000. Alan Boswell group refused to help because there was no valid check in/inventory report complete as per page9 of the policy wording. Inventory to me means furniture, fridges etc not fittings such as carpet and doors, should you also include ceilings, chimney breasts, wall paper or skirting boards. An absolute nonsense and an example of insurance companies using small print and terminology to not honour a policy taken out in good faith

23 luglio 2024
Non scritta su invito
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Risposta di Alan Boswell Group

We’re sorry to hear you haven’t been happy with our service. Thank you for speaking with us earlier and we can confirm a refund for the premium has been made.

While we sympathise with your situation, when attempting to pursue a tenant for damages via legal routes it is imperative that thorough tenancy paperwork is in place. An inventory should provide a fair and accurate record of the décor and fixtures and fittings of the property (including the state of the carpets) and is something your letting agent would normally obtain for you. Without an inventory the tenant can simply say these were damaged before they moved in, reducing the likelihood of successfully recouping the costs from the tenant. When assessing a claim, we also take into account the cost of legal action, which must be less than the amount being claimed for. In this instance, as the claim is circa £1,000, legal action is unlikely to have been a viable option. If you took a tenancy deposit, you may wish to deduct the cost of the damages from this instead.

We’re sorry the claim could not proceed and hope that the return of the premium goes some way to ease your burden.

Valutata 5 stelle su 5

V prompt competetive quotation

V prompt quotation which was a much better price than my original broker. I need to complete the rating when I make a claim - hopefully a long time in the future :) !

5 luglio 2024
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Risposta di Alan Boswell Group

It's great to hear how happy you were with our service and price! Thank you for leaving us a review.

Valutata 1 stelle su 5

Poor customer services

Poor customer services, i will not use these guys again.

There company and mergers failed to insurance my property and did so in the wrong name for 15 months, they did refund after a year + of chasing and they think it is ok not to compensate for breaching my lease as i had no insurance nor for my wasted time.

4 luglio 2024
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Risposta di Alan Boswell Group

Further to our conversation last week, I am pleased that we have managed to resolve these issues to your satisfaction. Your policy was transferred to us following an acquisition and the service levels you received were not up to standard. Alan Boswell Group prides itself on excellent customer service and we’ll ensure that in future you will receive our highest level of care.

We would like to apologise for all the inconvenience you have had.

Valutata 5 stelle su 5

Good Advice

I received good advice and help with my renewal

20 maggio 2024
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Risposta di Alan Boswell Group

That's great to hear! Thank you for leaving us 5-stars!

Valutata 4 stelle su 5

The customer service is and always has…

The customer service is and always has been first class. I’m quite sure we were given the best quote possible for our car insurance but it did seem high- market conditions

30 aprile 2024
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Risposta di Alan Boswell Group

It's great to hear that you've always been happy with our service. Thank you for taking the time to leave us a review.

Valutata 1 stelle su 5

Wow I wish I had seen these before I…

Wow I wish I had seen the other reviews before I used them for my motorhome insurance what a scam impossible to get hold of
Make so many mistakes wrong reg , wrong advise re breakdown offered compensation of a measly £20 last year -never paid
Told me its fleet insurance as all on one policy but no discounts for fleet and if claiming it’s suddenly all separate policy’s so all separate excess
When making a claim -don’t bother it will be your fault and they will wriggle out of everything DO Not go near the company albeit they are the broker not the insurer they took £7000 of which I’m sure they take a healthy cut and give no support when needed

13 marzo 2024
Non scritta su invito
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Risposta di Alan Boswell Group

We're sorry to hear you haven't been happy with our service. We are dealing with your feedback as a formal complaint and you can expect to hear from us via email. If you wish to leave further feedback please contact us on complaints@alanboswell.com. Thank you.

Valutata 4 stelle su 5

Excellent staff dealing with issues in renewal invitation letter

The person who answered my call dealt with my renewal in a very professional and helpful manner, especially as they had to consider an omission from my renewal invitation letter. As regards this person my review is for five stars. The reduction in one star relates to the overall experience.

29 febbraio 2024
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Risposta di Alan Boswell Group

Thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

Friendly helpful staff

Friendly helpful staff. Nothing was too much trouble.

29 febbraio 2024
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Risposta di Alan Boswell Group

That's great to hear, thank you for leaving us a review.

Valutata 4 stelle su 5

Overall a positive outcome

I had to point out an error in the cover offered, but apart from that received good service and got a good deal on re-insurance

9 febbraio 2024
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Risposta di Alan Boswell Group

Thank you for leaving us a review.

Valutata 5 stelle su 5

Never had a problem

Have been an ABG customer for several years. Very efficient, good communications, friendly, never had a problem. Is all you can ask for so won't be looking to go elsewhere in the future.

29 febbraio 2024
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Risposta di Alan Boswell Group

It's great to hear how happy you've been with our service over the years! Thank you for leaving us a review.

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