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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Very disappointed with customer service I ordered the wrong size (my mistake) but emailed them as soon as the confirmation email came through. Emailed again the same day to say that I had made... Leggi di più

Valutata 1 stelle su 5

I ordered a pair of gladiator sandals to wear on holidays. One strap broke in the first hour of wearing them. Never buying from this company again!

Valutata 5 stelle su 5

The boots are absolutely amazing I love them I wear them with everything they’re my new favourite pair of shoes! The quality is 10/10 don’t loose shape they feel amazing be defiantly buying from AJ ag... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

On my second order of boots as the first were so comfy even though they were a lot higher than I normally wear. Returns were simple, and even though the return cost was taken from my refund, I was re... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Free Uk delivery over £50 - Easy returns - worldwide delivery


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

566 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(566)

21 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing quality and fast shipping!

I've ordered twice now from AJVOYAGE and both times the shoes have been amazing quality and absolutely gorgeous aswell as arriving fast. I ordered boots the first time and a stunning pair of sandals on the 2/05/23 and relieved them 3 days later.

2 maggio 2023
Non scritta su invito
Valutata 2 stelle su 5

Pretty but rubbish quality

No longevity in the quality.
I purchased 5 pairs of sandals from them altogether and only 2 are surviving one year later after only a handful of wears.
On 3 pairs either the sole split, buckles just fell apart or straps popped from where they were attached to.
Really crappy quality.

7 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Order comes really fast

Order comes really fast, like 2 days max. Good quality, fashionable, I always get compliments and people asking me where I got them from 😎 definitely recommend!

10 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Gorgeous sandals

Gorgeous sandals, so comfortable I was able to wear them all day. Super fast delivery and excellent communication. I will definitely buy from them again.

31 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

Followed return procedure for 2 pairs…

Followed return procedure for 2 pairs of shoes, they received the return but didn’t refund my money. Thankfully I paid via PayPal and had to end up with raising a dispute through PayPal to get my money back
This return was for a pair of boots and a pair of sandals and were returned 17/05 via royal mail, you received the return on 19/5

19 maggio 2023
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Hey Louise, apologies for the confusion we have now found the correct order you are referring to. Your order was placed on the 11th May and delivered on the 15th. Your return reached us on the 19th May however as you had already opended a PayPal case on the 17th before it reached us, we were unable to process the refund on our side in the normal way. Once a dispute is open it has to then go through the paypal dispute process. If there was no case openeded the refund would have regularly been processed within 48 hours, your refund was still processed via PayPal within a few days, which is still much sooner than many online retailers.

Valutata 2 stelle su 5

Refusing to refund postage cost!

Ordered a pair of sandals, the straps were way too big for my feet so i spoke to customer service about having this issue and agreed to return them.

Was refunded the cost of the sandal. Their return conditions state you can have original postage costs refunded if youve had an issue which i did. Not good enough, refuse to refund.

Consumer rights i returned a whole order, which means original postage costs should be refunded. Refuse to do so.

Might be a minor cost, but when its money im entitled to be refunded and they refuse is not okay

31 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

IMMI chunky gladiator sandles

So pleased with my purchase. The sandals are well made, sturdy and super comfortable. I am always abit unsure on sizing, as I have wide feet, and wide fit was not on option. I am a size 5 so ordered size 5 and they fit perfectly with extra room for comfort. Really quick delivery!

20 maggio 2023
Non scritta su invito
Valutata 3 stelle su 5

Sizing is off!

Sizing is off!! I am a size 4 & can fit into many size 3shoes but theses sandals are really small. Toe hangs over the edge. So I would defo size up. Don’t want to give the company a bad name as sandals arrived quickly & was kept up to date with order. Altho not made of great quality so do feel they are slightly over priced for what you get. I did leave a review & pic on webpage but not published as of yet 😕

9 maggio 2023
Non scritta su invito
Valutata 2 stelle su 5

Cracked boot sole!

Bought a pair of chunky boots in November 2022 and noticed today that they have suddenly got a huge crack in the sole! Not what I'd expect after only a few months of wear. Really disappointed.

13 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

Sole of my shoes completely fell apart…

Sole of my shoes completely fell apart after a few wears and the company were not interested because they were bought over 6 months ago. Have also read other reviews about this happening and I’m sure they will continue to ignore the problem

5 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Got my order this week and I’m very…

Got my order this week and I’m very pleased with my new sandals ready for the summer. Ordering was easy, email confirmation received, dispatch email also received and delivery via Royal Mail inside 3 working days of placing the order. Will use again. Thanks!

18 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

SCAM DO NOT ORDER

I keep getting ads for this website everywhere and it’s made me remember the absolute NIGHTMARE that I experienced with ordering clothes from them a while back. I made a big order and it never showed up, no customer service but a silly little email that they NEVER reply to. So that was money down the drain. DO NOT ORDER FROM THEM!

14 aprile 2022
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Hey Chloe, Please could you let us know your order number so I can look into this for you, I have searched your name on our system and no order or emails show up, Thank You x

Valutata 1 stelle su 5

poor quality and over priced - no refunds issued

bought a pair of boots when arrived i tried them on in my house to see if the shoes would fit like anyone else would do, the shoes were not as expected and didn't fit right, therefore returned the shoes in the time frame needed but was given really appalling customer services, I was told the boots had been worn and due to a little bit of dirt on the bottom which could of been easy wiped off could be refunded, even though the sticker and the bottom of the shoes wasn't damaged or dirty and clearly hadn't been walked on. A company who takes your money and don't provide you with the service stated on their website, I would avoid this company at all cost, over price and very poor quality in that case. do not issue refunds and are money grabbers

will not be buying from them again

4 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Really dodgy company - Avoid

Really dodgy company, orders have never arrived and I’m repeatedly told they “don’t offer refunds”
Avoid like the plague

3 marzo 2023
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Hey Aoife, I have took a look into your query and can see you ordered with standard delivery on March 1st which can take up to 5 working days for delivery. I can see Royal Mail successfully delivered your parcel on March 4th at 9.11am, unfortunately we are unable to process a refund on the shipping costs for this order as your parcel arrived within the correct timeframe, Thank You

Valutata 1 stelle su 5

DONT PURCHASE

I bought a pair of sandals last July and within one wear the strap broke. These were not cheap sandals, so I messaged, tweeted, emailed the company, and still have no reply! Poor customer service!

23 febbraio 2023
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Hi Susanne, we're sorry to hear you have had an issue with the sandals you purchased last summer. I can see you contacted us on 3 platforms this morning at around 7.20am, your email was responded to at 7.50am and facebook message at 8am, we feel it is a little unfair to say we hadn't responded to you, as we responded to you in good time. All of our customer service queries are replied to within 24 hours, Thank You

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