Airside Parking Ltd Recensioni 

Having had a awful experience with ANOTHER company in January, I did a lot of research and booked with Airside Parking. I work in the auto industry, so can not commit to a vehicle registration number in advance, this was no problem. I texted it to them on the day. As we drove into the car park, a lovely chap was there to meet us, prompt, efficient polite. We received a parking fine while on holiday, I was ready for it to ruin my trip, I texted the number and immediately I was asked to send via whatsapp, and they managed the cancellation of the parking eye fine at Heathrow. No trouble, no messing about, polite, prompt efficient, and that's what you want when things don't go to plan. On arrival, we followed the two phone call instructions and the car was there within 5 mins. It's a big car, there was NO damage, NO dirt, NO issues. I (and others) often post negative reviews when something goes wrong, and not as many post when things go right. So for once, I want to shout out about this company, after the awful awful experiences I have had in the past, this company is strongly recommended by me and I would use them again.

Arrived at the airport and the driver took over 30 minutes to arrive to take our car despite us calling them over an hour before that. Drivers barely spoke English and there was zero customer service. Would’ve probably let that go but two weeks after coming home we received TWO parking fines. Both were cancelled however this is stress you just don’t need. I will not be using airside again.

Added note. Airside are now trying to say I did not book with them and as they do not not have my details I must’ve booked with another company. Nice try but I still have the booking confirmation, the reference number, emails from airside in regard to the parking fines which were cancelled after a few weeks, and an apology, which I am happy to provide to Trust Pilot if necessary.

Not even worthy of a one star.

Completely unprofessional service from drop off to collection... and 2 weeks after our holiday, it's come back to haunt us with a £100 parking fine when they had our car!!!

From the beginning....

On our outbound journey we phoned to say we were approaching T5. We had to repeat out car reg several times to a chap that spoke very poor english, who kept putting us on hold. The phone call which should have been a few seconds lasted 4 mins!

Upon arrival at T5 we were met with a very scruffy looking man, who looked like he had just fallen out of bed and barely spoke english. The whole thing felt so dodgy I even asked to check his licence badge!!

When we returned from our holiday, it took about five attempts to get through to them to tell them we had landed. After 35 mins our car had still not arrived, we kept calling the number and was told the driver was on his way.....

Several phone calls later, the driver called us only to discover he had gone to a different terminal, and blamed us for saying T2, when it was T5 on the booking!!! We were told 10 more minutes which ended up being 25.

Overall it took 1 hour 30 mins for our car to arrive, delivered by another scruffy driver, who again tried to blame us for the error, and no apology.

We have 2 young children who were tired from all the waiting as well, just to add to the pain.

***UPDATE** 2 weeks later, I have just received a £100 parking fine for my car, when we were on the plane!!!! The car was logged at this car park for 6 hours, 2 hours after we dropped it off, so god knows where it went in those 2 hours!!

When I called and spoke to the manager he admitted my car was moved around 3 different car parks, which would explain the 30 miles unaccounted for and much less fuel! To note, the booking states the car is taken to ONE compound.

The whole experience is so bad i don't know what else to do but laugh! Meet and greet is supposed to be seamless, this was anything but that. Do not use!!!!

Booking ref SPS-1-5540653

very good service . arrived on time and was quick to go.
we also had our flight canceled and we arrived day later which worked smoothly with the car service as well.

Incredible experience once again. They were waiting for me when I arrived at T5 to leave and also upon my return. Would highly recommend this company, we’ve been using them for a few years and have never been let down.

easy drop off of car and concerned as had warning light on when we left it about tyre pressure. called them before we returned to check it and they facetimed me so I could see the tyres were okay - which was great and more than I would expect from other similar companies. car delivered quickly when we returned. all very straight forward. I will definitely use them again!

Our car was damaged on return and despite advising the driver of this and being given the email address for complaints the company have refused to pay for the repair. Do not use them.

The drop of and collection were both quite efficient and easy.
That’s were anything good I have to say about this firm ends.
The price seems competitive but of course after you have made your booking they tell you there is another £12 to pay, I will never understand why people do this it just makes the customer feel they have been ripped off!

Next comes the state my car was returned to me in not only filthy on the outside but it had quite obviously been used to ferry people about in, people who had extremely muddy footwear. I was freshly cleaned inside and out when I left it at Heath Row.
I will also be taking to my local Audi dealer to have the front suspension checked it is sitting at a strange angle when I asked the driver about this looked shrugged his shoulders and left.
I would never use this company again and I would definitely not recommend it to anyone.

Booking was simple & the price competitive. On both departure & arrival the driver arrived on schedule - so all would have been good except that on delivery back to me, there was clear evidence of damage to my car, covering an area 16cm x 12cm.

The driver took photos & promised to pass them on to someone to deal with this issue. I took photos & sent them to their complaints dept (as advised by their driver). To date I have not had a response to any of my emails. The contact phone number is only for the drivers, who state that they work for an agency & have no way to contact Airside Parking.

At the time of writing this review, I had not heard back from Airside Parking, despite numerous emails and phone calls. Subsequent to the posting of this review, they have made contact & I hope this will result in an acceptable resolution

This firm is supposedly a member of the Park Mark scheme, but it seems that doesn't count for much

Update - Airside Parking initially made an offer of £25 for a DA Polish in order to rectify the damage to my car. I asked for assurance that I would be reimbursed in full & after some discussion, I submitted a quote for £45 which Airside Parking accepted. The work was carried out successfully and Airside Parking reimbursed me immediately.

In their review, they refer to the damage to my car as "multiple tiny faint scratches on your car, we found that the scratches were quite inconspicuous and could not be seen in the images available on our system due to resolution limitations."

The area of damage measured 12cm x 16cm and was clearly visible to the naked eye from several feet away - even in the dim light of the airport car park where Airside Parking's own operative took the photos that were uploaded to their system. It was also clearly visible on photos that I took on my phone & sent to them on their request and to their specification. As such, I would question what level of protection their own photos offer customers if they are , as their review states, of "limited resolution" and not clear enough to show this damage. I would recommend that any customer using Airside Parking should take their own photos at drop off and (for their own protection),immediately email them to Airside Parking.

Ultimately, Airside Parking dealt with my complaint about the damage to my car in a way that realised a mutually acceptable result.

Edit - 05/06/23 Airside Parking has now contacted Trustpilot & asked for my review to be removed as they are claiming that I wasn't a genuine customer - even though their own review mentions the images that they hold of my car & the fact that they reimbursed me for the cost of repairs.

I was extremely impressed with the whole service. The communication was great.

Excellent service/ was there on time when arriving at T5 - even got me a trolley and helped with my luggage. Would highly recommend

The guys really helped me out, I had made a mistake on my booking but they managed to find my car - what’s huge relief!

Be aware and warned upfront, upon arrival you might need to wait 3 hours until your car arrives.
Not recommended.
Phone lines were busy, and staff were giving fake hopes.

Edited 19-06-2023
Reply to Airside
Trustpilot has confirmation of the booking and the police report.

Excellent service. Very good communication.

I used Airside Parking for the first time and I am really impressed.

It was very easy to book online and I received clear instructions for both drop off and return. The drivers I met were all professional and friendly and I felt that my car was in very safe hands.

A brilliant service which I highly recommend and will definitely use again.

Car collection on arrival was prompt, we did have a bit of a drama trying to contact Airside half hour before arrival (as requested by the company) calls failed until 10 minutes before we were due to drop off which caused some stress on our end, however Airside did arrive a few minutes after us to collect the car so we weren’t delayed too much. Unfortunately on collecting the car to the footwell of the drivers side was covered in mud which wasn’t the nicest to come back too. If the company had their phone turned on from the time the request you to call and don’t return your car with mud covering the footwell I would give 5stars however with these inconveniences it’s 4 stars. Overall efficient though.

Just had to return from one business trip to another at short notice. Thought it might be a hassel getting my car back from longterm parking. Used Airide Parking at Heathrow and they guys pulled out all stops to get my car out at very short notice. Would thoroughly recommend them and will definitely use them again. I would go direct to them, rather than agency. Thanks guys.

Do not use this company for meet and greet unless you want to be left stranded on your return. We were calling the phone number for over 2 hours and either it was engaged or unanswered. It was 10pm and we had no way of knowing where our car was, let alone getting to it. A freelance driver finally took pity on us and drove us to the compound in his own car so we could go home. After countless emails to their customer service department, all they keep offering is 15% off our next booking, which obviously I will never use. Totally rubbish.

We are frequent travellers and have been using Airside Parking for over 5 years now, every time the service gets better and better. Airside Parking continuously find new ways to ensure they are offering a world class service. I would high recommend them to everyone whether you book in advance or having to book at short notice, you can valet park your car with no hassle making it a marvellous way to start your travelling experience.

I have used airside parking many time.
I have to say customer service was exultant and the driver was polite and professional. Car was well kept and delivered onetime.iam happy with overall service and I will use them again.