I corresponded with an agent named Mark. He helped me find out where to send a Global Entry Card that I found at Denver International Airport. Mark identified four different ways that I can return the... Leggi di più
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Meno di una stella non è possibile dare, altrimenti la darei. Nella concitazione del momento non mi sono accorto che il link proposto da google riportava a questa società inutile che mi fregato solo... Leggi di più
Plenty of empty promises, for which I had to pay $93. Absolutely shocking company to deal with. Zero communication, and of course, my lost items remain lost. I’m absolutely livid that not only was... Leggi di più
I had left my laptop back at Toronto airport on 4th August and reported to airport lost and found team. Immediately I've got prompt response and specially John had extended his best support to find ou... Leggi di più
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I asked for a refund because I was not pleased with the service
I requested a refund from Airport Recovery after having to do most of the work myself to locate my lost documents. I initially provided them with all the necessary details, including the airline and the area where I last had my documents, and was told they were actively working on the case. However, after weeks of no updates, I decided to file a lost-and-found report directly with the airline. Within 24 hours, the airline contacted me to confirm that my documents had been found.
I then informed Airport Recovery that I was dissatisfied with their lack of progress and follow-up. They agreed to issue a partial refund within 5–7 business days, which I accepted. Unfortunately, the refund process was extremely frustrating. I had to send multiple reminder emails and make several calls just to get a response. What was promised to take less than a week ended up taking over a month and a half.
Eventually, I was able to reach John from Airport Recovery, who finally processed the refund promptly. While I appreciate his assistance, the overall experience was disappointing due to poor communication and significant delays.
Very courteous agent and unbelievable…
Very courteous agent named Joanne and unbelievable speedy response time to my claim ! Amazing. Still waiting if I will get any results. To be seen….
Percy was very helpful.
Percy was great with assisting me with…
Percy was great with assisting me with the form
Percy was very helpful and polite in…
Percy was very helpful and polite in assisting me.
Hes being nice and helping alot with experience
Mr. Percy Jackson is been so nice and kind
Janes was very helpful and kind
Janes was very helpful and kind. I don’t normally have this great of an experience but she answered all my questions and stayed super patient
Jewel
Jewel, was very helpful, giving me all the information to file the claim, and explain the process. Thank you.
Maja was great
Maja was great, she took down all the necessary information patiently and kindly.
Deland was a good help
Percy was very good to deal with
Percy was very good to deal with. He was most helpful and professional. I enjoyed his enthusiasm to assist me with my issue. Extremely pleasant.
Excelent service
Excelent service, really quick and fast response. And they found my lost ítem, thanks to Jewel and the team, im really grateful
Mana was super helpful and kind and…
Mana was super helpful and kind and patient. Thanks! You made something stressful so easy to handle!
Percy was prompt and clear about the…
Percy was prompt and clear about the recovery process
I reported my lost IPAD and literally…
I reported my lost IPAD and literally they called me 30 minutes after that they found it and they’ll send me instructions how to get it back. Absolutely amazing job and thank to the team for the support!
very nice and easy
Percy contacted me soon after I put in…
Percy contacted me soon after I put in the request. We discussed what happened and what flight I was going on. He was very clear in what he needed and explained things well. He was very polite.
I talked to Jerick
I talked to Jerick. very polite and patience person
Janice was very understanding and sympathetic.
While my High School Ring is lost, your associate was sympathetic and tried to give hope. Unfortunately is was not reported and is gone forever.
He was professional and assisted my…
He was professional and assisted my problem quickly
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