AfterShokz Recensioni 

Excellent response and management of my problem by Afteshokz Customer Service: I am really satisfied.
After 6 months of purchase, my Aeropex headphone (great product, btw) had trouble turning on. Being under warranty, I contacted the Customer Service in the USA via the website who promptly asked me for basic information and a video.
After only one day, the report was passed to the excellent distributor for Italy (Athena) who immediately organized the free home collection of the product for free.
After the technical check, which confirmed the defect, in just 2 days I received a brand new Aeropex at home via express courier!
Fantastic!
Despite the product problem, their way to solve my problem has made me a loyal Aftershokz customer! Excellent!

After reading so many 1* reviews, I thought I should leave my review. My Aeropex started to rattle in the right ear during a run. I made a claim under the 2 year warranty, was asked to upload a video which I did and I received a new pair within 1 week. Fantastic service from Shokz.

I bought an OpenComm headset in June 2021. It was a really awesome headset, but it failed after only ~5 months in Nov 2021 (crackling and sound cutting out of one ear). Customer service was initially responsive. Once I shipped back the headset, however, customer service quality has been horrible. I got no updates, but by logging into the warranty website, I could see that they received my headset in late November. I have sent multiple inquiries. One response in the second week of December told me they had 'expedited and approved' my return. I have received no further replies, nor the headset, nor is there any update on the website. The headset worked for about 5 months, and now I have been without a working headset for ~6 weeks, and no clue when I'll get the headset back. Sadly, there may be quality issues, and there is definitely a warranty service issue at aftershokz.

Anytime you see "customer Happiness Center" you know there are some very unhappy customers. It's a facade. If you try to submit a warranty claim you cannot submit it without an order number but if you buy retail there is no order number to be found. Maybe I will find it if I spend a lot more time on it. It's a joke and the thing barely lasted 6 months. I'm waiting to hear back from them. This might work out but it will not change my "customer experience". I would have given up a long time ago if they had not made me mad. I will not recommend this product any longer

Resent package to correct address - thank you!

I have had an OpenComm headset since spring 2020 (the model with a noise canceling boom mic). I have had no problems with the device. Occasionally, I have to do a hard reset, but that is a small detail. The company is very responsive to questions in support of the product. I am sorry others have had bad experience. It's really the opposite of mine.

People often comment on the good sound quality. These are so comfortable and leave the ear open for hearing ambient sound. My only complaint is that I wish they offered the smaller headband for all models, but this is a small point. The one I have stays reliably and comfortably in place. The charge lasts all day. I like the bone conducting aspect. The vibration is sometimes felt, but it's a pleasant experience. I am in zoom meetings all day long and these are so comfortable.

I bought my Aftershokz Trekz Air Bone Conduction Headphones (Model: AS650) back in Sept 2019. They worked fine for about 16 months. Since then I have tried numerous times to contact the company to claim a replacement of the headset under the 2 year warranty and had absolutely no joy whatsoever.
As Aftershokz have no physical stores you can’t take the set in the company and the most you get when making an online claim is an email stating that the company will respond in 2 business days. Surprise surprise, they never ever do.
I also tried a business resolution website to try to gain a solution. The Aftershokz team did respond to say they would look into the issue but again never did respond. It’s a sham and a scam. You will get no response and resolution. It’s a pity as the product was of a good standard until it jus wouldn’t charge anymore for some unknown reason.

Since I’ve been bitten by this and don’t ever see that I will get a resolution/ my moment back take this lesson and learn from it. YOU HAVE BEEN WARNED!

Got an aeropex, died after a few months. Warranty guys suggested I buy a new set. Horrible, avoid like COVID.

Radio silence on emails, broken website so unable to register product or claim warranty, I can’t find a phone number anywhere. Just awful.

Got to say I was initially impressed. Went through the warranty route when the multi-function button stopped working.
The replacement set was despatched to my place of work, I wasn't there on a Sunday so they went back to the hub and have not been seen since.
Numerous emails to aftershockzs and they refer me to Amazon, hours wasted bouncing from one amazon department to another to be told they can't help they can only refund.
Aftershockz aftercare is abysmal and that is putting it mildly. They say they can't help, I just think they don't want to. This is currently on going so am seeking further advise from Trading Standards ( Nov 2021)

POOR CUSTOMER SERVICE

I love my headphones and the idea that they have a warranty but the customer service is absolutely terrible. The response time is awful and when you finally do get a response it's like they never even read your email to begin with just a copy and pasted response. So you then have to email them to re-communicate what you are asking to begin with then wait and pray they actually address your concern. Even then it's unlikely they read the email because the responses are so inconsistent! The "standard" processing time changed from 2 days to then 3-5 days and then when I was in the 6th business day of waiting the standard processing time magically changed to 7-10 DAYS!

I love the product but I will never buy from this company again because their customer service is so poor.

Just Terrible;. My headphones, less than 1 year old, stopped pairing. I tried resetting them as per their website, this was unsuccessful. I raised a query with online support, I explained that I had completed the factory reset at least 10 times and it still wasn't working.

2 days later the response was a copy and paste of the factory reset instructions!!!!!

So I told them I had already attempted this many times, 2 days later another response to ask if I had Bluetooth switched on on my devices!!!!

I explained that yes I had, I had also made sure the software was latest version on both my phone and watch, I also explained that the Bluetooth connection has been deteriorating over the last few months.

Next email asked me to attempt reset!! If the rest wasn't successful I needed to complete the warranty claim online.

I completed warranty claim online, 2 days later I get an email asking if I still needed help?!?!?!

I emailed back and explained I had completed a warranty claim, I then received an email telling me to try to reset the headphones, if this didn't work I needed to email them to tell them and they would then tell me next steps!!!!!!!

10 days of just going round in circles, appalling.

I never ever write reviews but I'm so flabbergasted I needed to vent!

Customer service is not existent as far as my experience goes,
As soon as you buy your headphones, you are on your own, and fingers crossed everything is good with your headphones because if not, Aftershokz will just ignore your email.
Seems as if they only care about their customers before the purchase.
I was ignored multiple times now and my original plan to buy second pair will not happen now.
I rather buy from a good company.
Aeropex that I bought were great until I got the issue with it and they got damaged.
Customer service is bad and it looks like your good reviews are fake, although with that crappy ratio makes me wonder if the "good reviews" are even real.

If i saw your Trustpilot page before I bought these, I would never buy from you.

Thanks

The company has really wonderful customer service. I had a problem and they got back to me immediately with a funny and kind response. Headphones (Aftershokz Air) are comfortable and sound quality is good.

My headset had an issue, customers service ignore all my emails to avoid the refund. I'm going to do a chargeback with my bank.
The product itself is ok, but the customer service is non-existent, you can find lots of competitors with decent customer service.

I bought a set of AfterShokz Air bone conductor headphones in later September 2019. They stopped working in June 2021 and I have made about 6 claims on the AfterShokz website which states that the set is in warranty for 2 years. I have tried to call the company and tried to deal with their chat robot service. Other than an email stating they will contact me in 2 business days (which I sent back in early July 21) I have received no contact from the company. This is extremely disappointing as the product itself was very good. Now however the headphones will no longer charge and I have no way of getting a replacement as the companies ‘AfterShokz Customer Happiness Team’ have not responded.

I fear they never will respond and that, even with only 3 weeks left on the warranty, my issue will never be resolved. The product itself was good so it’s a real pity about the non existent customer service.

I got two pairs of earphones during the "buy one get one free" event. The quality of the original one is good, but the free one is a waste. The service is also bad.
I kept the second one as a gift and gave it to my friend this year when restaurants were open again. My friend tried to use it for the first time and found that the earphone couldn't be charged.
I emailed the service center and asked about warranty and repair. I got replies saying that 1. they are sure that there is no problem with the quality and I need to give more confidence on it (apparently, they don't believe my complaint) 2. the second pair is an open box and its warranty lasts only three months (indicating that it is out of their responsibilities now) 3. there is no repair service in my region. In the end, no solution was offered to fix it.
I feel like the whole "buy one get one free" activity is a scam. I should never be attracted by such marketing cheats.
Notes for other customers: If you buy it, check the product once you get it!

I have used Aftershokz Air for sometime and found them to be very comfortable and easy to use. Recently I was given the chance to try the flagship Aftershokz Aeropex and jumped at it.
The producers claim that the Bluetooth is good up to 10 metres so I had to test that and sure enough I had a great experience and the sound was as good as if I was next to my phone.
It is also claimed that the Aeropex is lighter and so weighed against my existing Air and again the claim was true.
I have the cosmic black version and it looks sleek, feels comfortable, charged easily and connected quickly. The sound rendition is good and I still had a good awareness of what was going on around me during my run.
I highly recommend the product to other runners.

My phones are 2-3 years old. Recently they developed a rattle in the left ear. Obviously out of warranty now so I contacted them to see if they could be repaired.
No.
For over £100 headphones this is not good enough.
It seems like this is a problem that others have experienced. I would not recommend buying even though the sound quality is quite good as products should last longer than this.

I was given a pair of Aeroplex headphones as a gift. The right side transducer developed a rattle and a weird humming noise occasionally. Filed a warranty claim that seemed to be accepted and although they said the new set would be shipped between July 16th and July 20th nothing has shown up and they seem to ignore my emails. Very poor customer service!!