AfterShokz Recensioni 

I'm writing a review as I've just made a warranty claim and my experience has been nothing like the bad reviews here. My aeropex started rattling in left ear about 7 weeks before warranty expiry. I submitted a claim through the website, 1 day later they emailed to confirm that the claim had been accepted and that they'd replace with Open Run instead of Aeropex which has been discontinued. I was fine with this as the spec appears to be identical. 2 days after that I received my new headphones, I can't actually see any difference between the Open Run and Aeropex. Really happy with the service from Shokz so don't panic if you read the bad reviews. I'm in UK.

Producto excelente e inmejorable atención al cliente y garantía por parte de la tienda en Amazon España. Utilizo los Aeropex a diario para mis salidas de entrenamiento y son la solución para correr con audio. Además, la garantía se cumple y el servicio al cliente es de 10.

Bought some opencomms from ebay. They worked fine.

Then decided to connect to 2 devices, multipoint.

Following shokz own online instructions it told me to first reset the device. After doing that, the voice no longer told me I was in pairing mode, just silence.

After trying day after day to see if more resets would fix the problem, I saw the red/blue lights flashing to indicate pairing mode, not easy to see when they are on your head and you are listening to voice prompts!!

At that point, I did manage to pair to 2 devices but the effort was hardly worth it as the max volume level is now down to very low levels, so I cannot hear what’s being said.

Contacting their support service can best be described as impossible. It took them over 2 weeks to respond, and when they did they were more interested in where I was located, then fixing the problem (yes, the problem that they had caused with their own instructions).

Then they basically ignored what I was asking, and kept telling me that I could not make a warranty claim, something I had never asked for.

Shokz, AfterShokz, whatever they call themselves, it doesn’t really matter. The most shocking thing is their level of service, which is just about zero. Be careful while following any of their own online instructions because even though you and I would expect those to not damage the very equipment they were written for, somehow Shokz thinks its okay to cause the damage, then walk away and leave me with a non-working headset.

The final analysis, a s**t company providing very poor after service for flimsy products that just stop working. A waste of money! Don’t buy!

P.S. My first draft was refused with the message "Your review contains inappropriate language." Trust me, the language was very appropriate for this company and their products. I know its not spelt with a *

I have brought two aftershokz. Very inconsistent performance. Very expensive but very unreliable brand.

I write to customer service after my aftershokz failed in year 3.
I got no explanation, and only an offer of a 10% discount on a new pair.
When I pointed out again that I’d already bought (had to buy) a new pair before they had gotten back to me, they said they could not reimburse me 10% of the cost I paid.
Repeated appeals and request to talk to a higher manager made no difference.

I have Shokz Aeropex headphones which without any obvious cause, broke at the joint of the earpiece whilst stored in their case. They are still under warranty but the company is just not responding to my warranty claim despite numerous follow up emails. It is now 6w since my first claim. It is exceedingly annoying to just be ignored. Looks like other people have experience the same issues. Poor, poor, poor support service. Not even one star merited really.

Not received my headphones yet. It's been on It's way from Glasgow for ages. I can't contact anyone from shokz to save my life and no response to my email. Shocking customer care to say the least.

Completed warranty forms. Reported headphones btoken. Automated reply.....nothing since! Now headphones not working at all. Have emailed many times, no response. Very disappointed as not cheap. Surprised as friends have had issues sorted straight away!

Aftershokz aeropex 🤔

Design is great.
Light weight.
Fits well.

Sound quality needs improvement.

Quality is poor for such an expensive bit of kit.

Had my first pair about 10 months, one of the ear pieces started to rattling, So claimed on warranty and got a new pair.

Same issue occurs on the new pair after 16 months.
Theses cam with their own warranty. So I tried to claim a New pair.

They say... the new pairs warranty doesn't count for anything, they are covered from the first pairs warranty date.

There's obviously an ongoing reoccurring issue with theses. It's a shame as they could and should be better quality.

Log any complaints with aftershokz and contact consumer ombudsman.

Come on aftershokz.... Do something!

From a very disappointed admirer. I would love another pair but I just don't want to spend my money on something that I can't trust in 🤷🏻‍♂️

Bought a pair of aftershokz airs in April 2021, worked a treat, if a bit quiet. Today, 10/8/22 the rubber ear pieces let go of the glue, sadly a good product with subpar build quality.

Terrible support

I ordered twin magnetic chargers from them. I've received one charger in this twin pack. I quickly contact them through their support page by submitting a ticket (case number 00739502) back on 7/27/2022. After one week, still no response. I now just filed a complaint through my credit card company to hopefully get this resolved.

Time and time again, I tried to go to vendors directly for purchase, I find that support is either slow or non-existent. It makes me just want to stick with Amazon since their automated support is so much better, and getting refund or "fix" to the order can be done very quickly (if you do it under their policy).

Companies really miss out on support, as this is critical to whether a buyer will go to them directly or purchase their products in the future. Shokz product is very good, but they need to improve their support.

UK warranty claim processed easily when Aeropex headphones developed a rattle after 18 months. Received my replacements within 2 weeks, start to finish.

Having seen the other reviews here I thought I'd have trouble, but it was a breeze.

I had to provide the model, serial number, a video of the fault, and proof of purchase (I uploaded a bank statement with other transactions obscured, as I couldn't find my receipt).

The claim form I used was on the UK website.

No complaints!

The aftershokz continue to break at the weak point. I have been silly enough to have purchased two now, both breaking at the same point before the years out, between the speakers and band. I've spoken to Aftershokz warranty team and have been dismissed. Spend your good hard earned elsewhere.

Customer service not responding to my contact email sent four days ago.
Poor service. Shame really, as I have found the actual product good until it is now not working - just over a year old!

The marketing blurb says you can listen to any music or book file its easy - well it turns out if you are a NASA scientist or tech guy it is - but if you are someone who uses Audible and Spotify and just wants to easily download and listen to some podcasts and books you have to jump through a gizzilione hoops - and need additional software and apps very dissappointing

Buyer beware!! This was a product that was expensive and great for a while. But after 2 years I found the left ear device was rattling. Google it and found there are thousands of people experiencing the same issue - many after 12 months. I contacted Shockz and found they won’t repair or replace - despite the fact that this is an obvious design fault with their product. Their brand damage, like their product, will become irreparable.

It works, and then it doesn't, so if you call a lot, or are in sales, you can bet your horses that the hard to reach prospect would go: hello, hello, and hang up, cause of the unpredictability of this product.

And you can call up, on your side, everything is fine, and they go: hello, hello, guess you will end up as a blocked contact. Way to go!!

Exceptional company provided extraordinary customer support. Had a problem with my new earphones and their response was instantaneous and provided a sense they’d go the extra mile to resolve my problem.
Customer service at a level indicating a highly responsive and customer centric company. Kudos!

Had a set of the Aeropex die after a year.
After an absurd amount of emails I got sent a new set. They were faulty too. Many weeks and emails later I was told to send them back to get a replacement.
The tracking on my package was faulty, thanks Austria Post, so now they claim they never got them back, and will not send a replacement. I've sent a picture of the post office receipt clearly indicating the address and tracking.
This is printer-level horrible customer service and very low quality headphones for the +€200 I spent on them. Avoid this company at all costs.

Bought a brand new & unused (still sealed) pair of Aeropex AS800 off of an eBay shop in May 2021 and I registered them right away, in order to validate the 2 year manufacturer warranty.

They failed to work in March 2022, but not a problem (or so I thought) they’re covered by a 2yr warranty from the manufacturer.

I sent in the report using their website, with screen grab of my warranty registration.


I was informed that because I hadn’t bought them from an authorised seller (as listed on their website) that they wouldn’t honour the warranty.

I did challenge this but got nowhere.



Surely, the warranty is to do with the quality of manufacture, and wherever you buy from it won’t alter the quality control etc. when they’re manufactured?

I also think it is unreasonable to expect anyone to trawl a manufacturers website before purchase to see if they’re buying from the right place.

Having previously had this issue, why don’t Aftershokz raise this at the time of registering the warranty, so you can return the item if needs be (it should be made clear on the packaging!)