Response time was great from bank to wallet but the transfer from wallet to CAD Interac account took longer this time; not typical of Africhange, thankfully. Would have scored Excellent (5 star) but f... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Opening account in Nigeria is too cumbersome. On 8/10/2026 I tried to open an account. After 2 days, I was asked to provide my bank statement which I provided yet the account is not available. I forwa... Leggi di più
L'azienda ha risposto
Overall, I find your services satisfactory. Your awesome website and mobile app, plus your quick and effective resolutions of the few tickets I raised earned your team the five stars rating fro... Leggi di più
L'azienda ha risposto
Very prompt in remittance of funds. However my money that was stalked ( $2 - I admit not a lot) still remained in my account and the system has not allowed me to use it up even when I have more than... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di trasferimento di denaro
- anche in
- Istituto finanziario
- Servizi finanziari alternativi
- Servizi finanziari non bancari
Scritti dall'azienda
Africhange is a trusted cross-border payments platform designed to make sending and receiving money between Africa and the rest of the world fast, secure, and affordable. We empower individuals and businesses to move money seamlessly with competitive exchange rates, low fees, and reliable delivery. Our mission is to eliminate the stress and high costs of international transfers. Through our easy-to-use app, users can convert currencies, pay bills, and manage wallets, whether supporting family, paying tuition, or handling business payments. We prioritize transparency with no hidden charges; you’ll always see the exact amount your recipient receives before you commit. Your security is our top priority, backed by advanced technology and strict compliance standards. Our dedicated support team is always ready to assist. For questions or feedback, contact us at support@africhange.com or via our official in-app support. Africhange is your financial bridge connecting people and opportunities across borders.
Send money globally, fast and secure
Scritti dall'azienda
- Join thousands choosing Africhange today, transfers made easy.
- Send money across borders with speed, ease, and confidence using Africhange. Enjoy smooth, reliable transfers designed for your everyday needs, whether supporting loved ones or making important payments. With competitive rates and a seamless experience, moving your money is simple. Join thousands who trust Africhange for fast, dependable global transfers that work.
Refer and Earn!!!
Turn your transfers in rewards
Join thousands earning rewards with Afripoints, get more value on every transaction
Informazioni di contatto
3,8
Molto buono
740 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Improve your turn around time for…
Improve your turn around time for quicker resolution of complaints
21 agosto 2026
Risposta di africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email at your registered email address to provide more information and assist you directly. We’d love the chance to make this right. Thanks
Discrepancies between Help Centre and app
I recently left a 5-star review for your services on August 13, 2026. However, I am here to seek clarification regarding the terms of your new customer discount. My 1st transfer was $2000. When I previously chatted with your customer service representative, Mr. O, on my 2nd transfer, I specifically asked if the $3,000 CAD limit for the new customer rate applied to each transfer 3 times, or if it was a cumulative total. I was given the impression that the limit applied to cumulative total. I was informed that I could only send an additional $1,000 at the discounted rate.
I discovered this morning that a friend of mine was able to process three separate transfers of $3,000 CAD each using the new customer rate. This suggests a significant discrepancy between the information provided by your Help Centre and the actual application of the discounted rate (on the app). Because of this guidance, I feel I have missed the opportunity to transfer $5,000 CAD at the promotional rate. Could a supervisor please explain this discrepancy and let me know if there is any way to rectify this? I would have sent this directly to Africhange but wary of a runaround by your Customer Service.
Edit: Please update my review to 5 stars on Trustpilot. Mr. Emmanuel O. from Africhange addressed and resolved my concerns effectively. I am happy to recommend Africhange across all my social media platforms
20 agosto 2026
Non scritta su invito
Risposta di africhange.com
Hello,
Kindly send a message to your account manager via email, emmanuel@africhange.com to get more information and assistance directly.
You can also find the terms & Conditions on the rate calculator before login or visit the page here: https://africhange.com/promo-rates
Good rate information
20 giugno 2026
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Thank you 🙏 It is done ,reflecting on…
Thank you 🙏 It is done ,reflecting on my Wallet now
Please is the email linked already
Thank you 🙏
21 agosto 2026
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
Pleasse reach out to your account manager via email at emmanuel@africhange if you have more inquiries.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Risposta di africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
It was just disappointing today
It was just disappointing today. My transfer took almost an hour and it made me run late for work. Nobody replied my messages in the support chat box. But I'm glad it has been rectified.
20 agosto 2026
Risposta di africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
good service
20 agosto 2026
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Terrible customer support and endless…
Terrible customer support and endless delays. I submitted all the required documents sent to my email for verification, but my account is still not approved. Customer support is extremely poor and unresponsive. Very frustrating experience.
20 agosto 2026
Risposta di africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you and provide support on the email that wa sent to you . We’d love the chance to make this right. Thanks.
Customer service and the best…
Customer service and the best transaction management services
13 agosto 2026
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
The fastness of services and quick…
The fastness of services and quick response to emails and complaints.
11 agosto 2026
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
The Bot Farm “customer service”
Their supposed “customer service” is a second rate bot farm… when these clowns understand the concept human interaction and drop their disjoined bot model they might instill a little trust in their potential customers
18 agosto 2026
Risposta di africhange.com
Hello,
We’re really sorry to hear about your experience. Your interactions were with a human. Your account manager has sent you an email to provide more information and assist you directly.
Thanks.
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Risposta di africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
My complaint eventually received a…
My complaint eventually received a positive attention after your team completed the investigation. Much appreciated
17 agosto 2026
Non scritta su invito
Risposta di africhange.com
Hello,
Thank you for taking the time to share your updated experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Risposta di africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
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