Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
You had a data breach but are not willing to take responsibility- you expect your customers to do all the work of setting their accounts back up from scratch. If you've had the data breach you shoul... Leggi di più
L'azienda ha risposto
I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Leggi di più
L'azienda ha risposto
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Informazioni di contatto
Tamblin Way, AL10 9EZ, Hatfield, Regno Unito
- affinitywater.co.uk
3,5
Nella media
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I registered to affinity waters and I…
I registered to affinity waters and I was supposed to receive email or call in 14 days but it’s been two months no reply from them. This was fine but as I registered my account number shown in the application is different and I received different account number letter for payment. I email to affinity waters 2 weeks ago but I had not received any response from them.
27 agosto 2026
Risposta di Affinity Water
Hi, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
Risposta di Affinity Water
We’re delighted to hear that you’ve had a great experience with our new app. Our team have worked hard to create a platform that is useful for our customers.
As we continue to develop the app, we remain committed to delivering the best possible experience for our customers. If you have any ideas or suggestions for future improvements, we’d be pleased to hear them.
- The Affinity Water Team
Risposta di Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Risposta di Affinity Water
Hi, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Great experience
15 settembre 2026
Risposta di Affinity Water
Hi Moradeyo, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Nice good and best
24 settembre 2026
Risposta di Affinity Water
Hi Mohammad, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Risposta di Affinity Water
Hi, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Risposta di Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Risposta di Affinity Water
Hi Moulay, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Risposta di Affinity Water
Hi David, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Risposta di Affinity Water
Hi Lyupco, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
When you call them for help
When you call them for help, you wait at least 50 minutes, and when they answer, they say one word and hang up.
15 luglio 2026
Risposta di Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Superb provide of essential water
So far, I have no complaints about affinity water. I have been with them for a month and I have had no complications
24 settembre 2026
Risposta di Affinity Water
Hi Irene, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
I'm having trouble opening my account
I'm having trouble opening my account. I've tried more than 20 times and it won't open.
20 luglio 2026
Risposta di Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Risposta di Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Risposta di Affinity Water
Hi Duke, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Everything with the set up was great
1 settembre 2026
Risposta di Affinity Water
Hi Luke, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Great communication
Great communication when called on the phone, helpful information and good knowledge.
3 settembre 2026
Risposta di Affinity Water
Hi Amy, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
I had leakage was advised how to check…
I had leakage was advised how to check and then gave me credit. Very good service. Thanks
24 settembre 2026
Risposta di Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Because the bill that I’m paying is not…
Because the bill that I’m paying is not mine . The bill I’m paying is my uncle who died in he’s bed and your company would not stop calling me to pay he’s bill off informed them that I’m a disabled veteran who was on benefits war pension but I was told I needed to pay it off now.
24 settembre 2026
Risposta di Affinity Water
Hi Barry, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.