Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
You had a data breach but are not willing to take responsibility- you expect your customers to do all the work of setting their accounts back up from scratch. If you've had the data breach you shoul... Leggi di più
L'azienda ha risposto
I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Leggi di più
L'azienda ha risposto
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Informazioni di contatto
Tamblin Way, AL10 9EZ, Hatfield, Regno Unito
- affinitywater.co.uk
3,5
Nella media
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Affinity Water
Hi Mark, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
All good
The person I spoke with on the phone was very polite, helpful and informative. My problem was resolved quickly and effectively.
22 agosto 2026
Risposta di Affinity Water
Hi Julie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Risposta di Affinity Water
Hi Ju, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
New to the Area
New to the area.we contacted Affinity Waterwho were suppliers for our area. They were most helpful and joining the company was relatively quick and easy.
25 settembre 2026
Risposta di Affinity Water
Hi Fran, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
All good at the moment but I’m just…
All good at the moment but I’m just using for a couple of months.
25 settembre 2026
Risposta di Affinity Water
Hi KJ, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Risposta di Affinity Water
Hi Jabbar, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
The Colleague was very knowledgeable…
The Colleague was very knowledgeable and dealt with my query very well.
21 settembre 2026
Non scritta su invito
Risposta di Affinity Water
Hi Vicky, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
My meter installment was pushed back…
My meter installment was pushed back with no prior warning and reasoning as to why.
I called to understand why and raise concerns as to implications this will have on my billing, the handler asked security questions and then hung up on me, with no explanation
25 settembre 2026
Risposta di Affinity Water
Hi Ep, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
I’ve been a customer for over a month…
I’ve been a customer for over a month now and still can’t set up an online account, shocking!!
28 agosto 2026
Risposta di Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Operator was helpful and kind in…
Operator was helpful and kind in sorting the issue. Good communication throughout the phone call.
22 settembre 2026
Risposta di Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Corrupt water company
There is widespread corruption at Affinity Wter. The accounts published are all fake & they keep multiple copies of accounts, all hidden from public scrutiny. Their auditors know about this fraud. How Ofwat and government have not looked into this is astonishing. The senior management should be in prison.
25 settembre 2025
Non scritta su invito
Risposta di Affinity Water
Hi John, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
A nightmare
A nightmare. I seem to have two accounts with you even though I have one flat. I pay on time monthly last payment as of September, yet your online access point says my account is closed. A nightmare
23 settembre 2026
Risposta di Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Risposta di Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Risposta di Affinity Water
Hi Mrs Kaur, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Risposta di Affinity Water
Hi Chris, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Terrible customer service
Terrible customer service , sent me statements for invoices not even raised or sent, queried them and received an invoice for the charges dates 3 months after they appeared in my statements. Then tried to call to pay and was unable to pass security , I was promptly hung up on and rudely spoken to each time I tried to resolve . Have raised a complaint and it has been ignored. In return I have received a default warning notice … completely at a loss!
18 settembre 2026
Risposta di Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Risposta di Affinity Water
Hi Julian, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
We moved house recently.
We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and there was no need to phone. She was great, their system isn't otherwise it would have been 5 stars
31 agosto 2026
Risposta di Affinity Water
Hi Brian, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better.
Thanks again for taking the time to share your thoughts with us. - Holly.
My 5 stars go to Matt only
My 5 stars go to Matt only, not the company. Matt was amazing when he visited my house, and a credit to your company, every other interaction and touch point I had with Affinity was poor. Make Matt CEO.
21 settembre 2026
Risposta di Affinity Water
Hi Barny, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Quickly resolved my query
Struggled to get an answer from Thames regarding sewage charges. I called Affinity & they clarified the set up for me
17 settembre 2026
Risposta di Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
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