Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Leggi di più
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Leggi di più
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informazioni di contatto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Regno Unito
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Pessimo
460 recensioni
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Come questa azienda usa Trustpilot
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Fantastic customer service from Joanne…
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for our new premises with complex billing info. Extremely helpful, friendly and great at her job. She left me felling like we were in safe hands and everything was followed through with an email and all issues resolved very swiftly!!
Thank you Joanne!
Fairhold Services Ltd
12 settembre 2019
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Risposta di Affinity for Business
Hi Collette, we really appreciate you taking the time to post this review - Joanne will be so pleased with your comments about her!
It's great to read the process of closing an old account and registering your new premises went so smoothly - our team is always on hand to help make things simple and easy for our customers, so it's great to see this is coming across in your review.
Have a lovely day, Iliana :)
1st Class service from Will!
1st Class service from Will in the Customer Service Department in Welwyn Garden City office. As a contact centre based manager myself I appreciated the swift efficiency Will dealt with my query and delivered extremely helpful information to resolve a payment issue generated by my business. If we had someone as good like this in my own organisation perhaps I may not would have to have called him to begin with. Thanks Will - a star.
10 settembre 2019
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Risposta di Affinity for Business
Hi Nigel, thank you for taking the time to write this fantastic review.
Your comments about Will are so lovely - he'll be chuffed to read this! We're obsessed by giving excellent customer service so we're really pleased to hear you've had such a good experience with our team.
Have a great day, Iliana :)
Brilliant Service. Thank You.
Alex Newman understood exactly what I was requesting. He arranged for the information I needed to be posted out to me and also sent a screen shot of the information by email which was really helpful.
Thank you so much for your help.
9 settembre 2019
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Risposta di Affinity for Business
Hi Debbie, thank you for posting this 5-star review.
Your comments about Alex are lovely to read, he'll be so pleased - glad the team could help!
Have a great day, Iliana :)
Excellent customer…
We experienced excellent customer service from Hannah for Affinity for Business. By combining our water waste with Affinity we are making a considerable saving. Thank you.
9 settembre 2019
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Risposta di Affinity for Business
Hi Jan, thank you for taking the time to review us, we really appreciate it.
I'm glad you had such a good experience with our customer service team, it's amazing to read how much money we've been able to save you by switching your clean and waste water over to us - Hannah will be so thrilled to read your comments!
Have a lovely day, Iliana :)
Excellent response times and turnaround…
Excellent response times and turnaround of application from Ollie at Affinity Water. Poles apart from other service providers. Would definitely recommend.
6 settembre 2019
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Risposta di Affinity for Business
Hi Jen, thank you for this brilliant review!
At Affinity for Business, we're obsessed by giving the best service possible so its fantastic to read your comments about us being 'poles apart from other service providers' - Ollie and the team will be so pleased.
Have a lovely day, Iliana :)
The guy name I spoke to its wheel
The guy name I spoke to its wheel. It’s fantastic customer service
5 settembre 2019
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Risposta di Affinity for Business
Hi there, thank you for this review!
Your comments about Will are lovely to read, glad he was able to help.
Have a great day, Iliana :)
Brilliant customer service
Brilliant customer service. My query was rapidly resolved .
5 settembre 2019
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Risposta di Affinity for Business
Hi Alexandria, Thank you very much for posting this review!
It's great to read you've had such a good experience with our team, I look forward to passing your comments onto the AfB team.
Have a lovely day, Iliana :)
Registration of accounts done simply…
Registration of accounts done simply and promptly.
4 settembre 2019
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Risposta di Affinity for Business
Hi Bob, thanks for rating us 5-stars!
I'm glad you found the process went smoothly, making things simple for our customers is something we pride ourselves on, so it's great to read this is coming across in your review.
Have a lovely day, Iliana :)
Really helpful and quick to respond
4 settembre 2019
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Risposta di Affinity for Business
Hi Mrs Willoughby, thank you for this 5-star review!
It's lovely to read you had a good experience with our team, I look forward to sharing this review with the rest of the AfB team.
Have a great day, Iliana :)
Adam White recently came on board as…
Adam White recently came on board as our account manager and inherited the issue of a major leak in our school. He was extremely helpful and organised a specialist contractor to detect the leak. Once found we worked together to resolve the issue and has saved our organisation a substantial amount of money going forward.
3 settembre 2019
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Risposta di Affinity for Business
Hi Jo, thank you very much for posting this brilliant review!
We understand that having a leak can be rather stressful so It's lovely to read that Adam was able to help resolve it and even save you money on future bills. I hope our team continues to impress you.
Have a lovely day, Iliana :)
Efficient
Fast, efficient response to correspondence querying unreasonable bills, with realistic rectification periods.
30 agosto 2019
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Risposta di Affinity for Business
Hi there, thank you for taking the time to write this review - we really appreciate the feedback.
It's great to read you had an efficient experience with our customer service team despite having to query unreasonable billing. We're always aiming to give fair and accurate bills to our customers, so we're happy that the team was able to rectify this for you.
Have a lovely weekend, Iliana :)
Quick and efficient respond, well done
Sandy from customer support team have responded to my query within a day and dealt with it efficiently, Thank you
30 agosto 2019
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Risposta di Affinity for Business
Hi there, we really appreciate you posting this 5-star review.
At AfB we prefer things to be as easy as possible for our customers and I'm so pleased you've been impressed with our service levels so far - Sandy will be so thrilled to read your comments about her!
Have a great day, Iliana :)
Thank you Will Conway for your…
Thank you Will Conway for your excellent service in resolving our issue with Castle Water. Very refreshing experience after very bad experience with Castle water.
29 agosto 2019
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Risposta di Affinity for Business
Hi Mark, thank you for writing such a brilliant review!
Your comments about the 'refreshing experience' you had with our team are lovely to read. I look forward to passing this review onto Will - he'll be so pleased.
Have a great day, Iliana :)
Risposta di Affinity for Business
Hi Theresa, thanks for rating us 5-stars!
It's lovely to read you had a good experience with our team.
Have a great day, Iliana :)
Sandy dealt with my query about waste…
Sandy dealt with my query about waste water charges very quickly and efficiently - most unlike most utility companies!
27 agosto 2019
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Risposta di Affinity for Business
Hi Michael, Thank you for taking the time to leave this review.
Sandy will be thrilled to read these comments about her! I'm glad the team was able to help with your query - I hope we continue to impress you and hopefully gain that final 5th star!
Have a lovely day, Iliana :)
Great customer service and very helpful.
23 agosto 2019
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Risposta di Affinity for Business
Hi there, we really appreciate you writing this review!
It's lovely to read your comments, I'm glad you had such a good experience with our team.
Have a great day, Iliana :)
Extremely friendly and helpful but...
Jackie was extremely friendly and helpful. Unfortunately your systems let you down. I still have not been able to make a payment.
21 agosto 2019
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Risposta di Affinity for Business
Hi William, thank you for your feedback.
Jackie will be thrilled to read your comments about her. We are very sorry that you are still unable to make the payment over the phone as our system is currently down. Our IT team are working to resolve the issue as soon as possible and a member of our team will be in touch as soon as we are able to take your payment through this method.
If you would like more information on our other payment options, please visit our website www.affinityforbusiness.co.uk/billing/
Many thanks, Iliana :)
Efficient friendly customer service
Efficient friendly customer service. Easy to set everything up with a recent business move.
20 agosto 2019
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Risposta di Affinity for Business
Hi Zoe, thank you for taking the time to post this review!
It's lovely to read your experience with us, glad it all went smoothly.
Have a great day, Iliana :)
No long wait time on the telephone
No long wait time on the telephone.
My query regarding a problem on the account was dealt with very efficiently and an invoice was sent by email immediately which resolved the issue.
16 agosto 2019
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Risposta di Affinity for Business
Thank you for taking the time to write this 5-star review, we really appreciate it.
I'm glad to hear that you had a positive experience with us and our team were able to sort out your query - I hope we continue to impress you with our customer service levels!
Have a lovely day, Iliana :)
Customer advisor was very helpful in…
Customer advisor was very helpful in reviewing the account details, sending copies of invoices and history of the account for our reconciliation of the account.
The account is up to date now.
14 agosto 2019
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Risposta di Affinity for Business
Hi Natalie, thank you very much for this 5-star review!
It's great to read you've had such a positive experience with our team - It sounds like you would make good use of our online My Account portal, feel free to find out more on our website: www.affinityforbusiness.co.uk/my-account/
Have a lovely day, Iliana :)
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