Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Leggi di più
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Leggi di più
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informazioni di contatto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Regno Unito
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Pessimo
460 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Debo Akiode has been very helpful and…
Debo Akiode has been very helpful and understanding of the issued faced by this GP practice. Much appreciated that she followed up as promised and within the time frame. Thanks you- Neelam
17 gennaio 2020
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Risposta di Affinity for Business
Hi Neelam, thanks for posting this 5-star review!
I'm so glad Debo was able to give a helping hand, she'll be so pleased to read this.
Have a great day, Iliana :)
Adam Slater has been the most helpful…
Adam Slater has been the most helpful and efficent with our problem with Castle Water after 18 months
He has always been available to talk to and has kept us up to date at all times.
He has been a privilege to work with and is a asset to your Company.
17 gennaio 2020
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Risposta di Affinity for Business
Hi Octagon Developments, thank you so much for posting such a brilliant review!
I'm so glad the team could help sort out any issues with your other retailer - Adam will be so chuffed to read your comments.
Have a lovely day, Iliana :)
Very good service from VIkki Cole
16 gennaio 2020
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Risposta di Affinity for Business
Hi there, thank you for rating us 5-stars, we really appreciate it. Vikki will be so happy to read this!
Have a lovely day, Iliana :)
Excellent customer service and quick…
Excellent customer service and quick reply. Got our address changed and mandate processed within 24 hours. Customer support Advisor Rupi was very helpful.
15 gennaio 2020
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Risposta di Affinity for Business
Hi Dilukshan, Thank you for posting this review!
I'm so glad Rupi could help get everything sorted for you, she'll be so pleased to read this feedback.
Have a lovely day, Iliana :)
Called up with an account issue and it…
Called up with an account issue and it was resolved quickly, professionally and politely - quite unusual for this day and age and very welcome.
15 gennaio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi there, we really appreciate you rating us 5-stars!
I'm really glad you had such a good experience with our customer service team - providing an excellent level of service is something we take a lot of pride in, so it's lovely to read this is coming across in your review.
Have a great day, Iliana :)
Good service
14 gennaio 2020
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Risposta di Affinity for Business
Hi Vasi, thank you very much for taking the time to post this review
I'm so glad you had a good experience with us.
Have a lovely day, Iliana :)
Great Customer Service
Adam Slater in Customer Services was extremely helpful and professional. This made the process of switching to Affinity very straightforward.
14 gennaio 2020
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Risposta di Affinity for Business
Hi Sharon, thank you for your review and for choosing us as your water retailer. It's lovely to read your comments about Adam, he'll be so chuffed!
Have a great day, Iliana :)
The staff are very helpful and gives…
The staff are very helpful and gives clear professional advice. I will recommend my friends and colleagues to you the services the company is providing.
14 gennaio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Sunil, thank you for posting this review, we really appreciate it!
I'm so glad you've had a good experience with us, the team will be so thrilled to read your comments.
Have a lovely day, Iliana :)
Risposta di Affinity for Business
Hi Mr Patel, thank you for taking the time to review us.
Have a great day, Iliana :)
Risposta di Affinity for Business
Hi There, thank you very much for rating us 5-stars - I'm glad you had such a good experience with us!
Have a lovely day, Iliana :)
Adam Slater has been most helpful with…
Adam Slater has been most helpful with his advise given and assistance in resolving a number of site issues to conclusion and our satisfaction; we are extremely happy with the service and would recommend Affinity for Business as a 'Water Retailer'
13 gennaio 2020
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Risposta di Affinity for Business
Hi Tony, thank you very much for rating us 5-stars.
It's so lovely to read you would recommend us - Adam will be so pleased to read this review!
Have a great day, Iliana :)
Very efficient help over the phone and…
Very efficient help over the phone and by email. Enquiry resolved quickly and satisfactorily (with Customer Services, Vikki Cole). Many thanks!
8 gennaio 2020
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Risposta di Affinity for Business
Hi Lindsay, thank you for taking the time to post this brilliant review!
It's was so nice read your comments, and we're glad you're happy with our service - this is something we really take pride in. Vikki and the rest of the team will be so chuffed to read this.
Have a great day, Tom :)
Alex
Alex. You have been very helpful today. I wish Castle Water were as user friendly.
Thank you
Andrew Hare
8 gennaio 2020
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Risposta di Affinity for Business
Hi Andrew, thank you for leaving us a 5-star review. I'm so glad you're happy with our service - Alex and the rest of the AfB team will be delighted to read this.
Have a nice day, Tom :)
Great service and swift email response
6 gennaio 2020
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Risposta di Affinity for Business
Hi Tom, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
Friendly service and issues resolved…
Friendly service and issues resolved quickly
6 gennaio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi there, thank you for leaving us a review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
Alex resolved my enquiry within 5…
Alex resolved my enquiry within 5 minutes.
He setup a refund within two hours.
Excellent service!
3 gennaio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Bob,
Thank you for this 5-star review! I'm so glad you're happy with our service - I will pass this on to Alex and the rest of the AfB team.
Have a great day, Tom :)
Wonderful Service!
Vikki Cole was absolutely amazing on the phone today, helping me work through multiple accounts I had queries on. She was incredibly patient, and more than happy to help me find a resolution.
3 gennaio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi,
Thank you for taking the time to post this fantastic review!
It's was so nice read your comments, and we're glad you're happy with our service - this is something we really take pride in. Vikki and the rest of the team will be so chuffed to read this.
Have a great day, Tom :)
A1 experience
2 gennaio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Mukesh, thank you for this 5-star review! I'm happy to hear the team could help you.
Tom :)
Risposta di Affinity for Business
Hi there, thank you for this 5-star review! I'm so glad you're happy with our service - I will pass this on to Alex and the rest of the AfB team.
Have a great day, Tom :)
Very helpful
24 dicembre 2019
Non scritta su invito
Risposta di Affinity for Business
Hi there, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
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