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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was actually a little concerned on how smooth purchasing things in another country with my debit card. Aeropay makes it fast and secure. It felt almost like home, there was never an issue and the tr... Leggi di più

Valutata 5 stelle su 5

I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... Leggi di più

Valutata 3 stelle su 5

It takes way too long to get to my bank account. It’s 2025, I feel like funds should be there next business day. Easy. I feel if you want to bring more people to the platform,using this service making... Leggi di più

Valutata 1 stelle su 5

Support is extremely slow, even when I contact them within their business hours, they say there is nobody available. Cynthia is especially the worst. I have video proof of neglect and abuse. Pleas... Leggi di più

Dettagli dell'azienda

  1. Servizio di pagamento

Scritti dall'azienda

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

341 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 68% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(341)

66 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

No Fees…SAY LESS…

I’ve always had great reliable service with aeropay. It’s allowed me to skip having to go to find an atm that would have probably cost me a butt-ton of fees. That sucks, keep rocking hard aeropay!

26 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Horrible customer service Is been over…

Horrible customer service Is been over 2 weeks now since i wrote you guys in customer support to your email , and to your twitter and you wont answerrr theres no way else to reach you guys !!!! In in one of my gambling sites account, i can no longer link a bank account it says to contact support@aeropay and i had money that i earned fair and i cant take out !! Not cool how long till i get answer a month? 2 -3 months?? Ridiculous i want to withdraw my moneyyy!!!!

3 aprile 2025
Non scritta su invito
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Risposta di Aeropay

Hi Hugo, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

This company has zero support value

This company has zero support value, only offers email and they do not respond. Different errors each time I try to use their app!!

12 aprile 2025
Non scritta su invito
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Risposta di Aeropay

Hi Jill, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 3 stelle su 5

Been hoping to get some money I…

Been hoping to get some money I withdrew from a game site I play on to my chime account it says the withdrawal process is quick but still nothing and can't find a status of the transfer anywhere this sucks next time I'll stick to crypto since it's instant this is stupid

10 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Issue solved very quickly

I don’t normally leave reviews, but this company absolutely exceeded my expectations. I had an issue around 8pm, sent them an email (not expecting to hear back until at least the next day), and they got back to me within the hour. I was able to have a conversation with their friendly service staff, and they solved my issue that night.

6 febbraio 2025
Non scritta su invito
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Risposta di Aeropay

Hi Zach! Thank you so much for sharing your positive experience. We appreciate your business! :)

Valutata 1 stelle su 5

WORST CUSTOMER SERVICE.

WORST CUSTOMER SERVICE EVER. Worked ok for the first purchase, after that expect to email their support and not get a reply. I have had issues 8 times , none resolved. You will not be able to make purchases.

28 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

By far the worst customer service when…

By far the worst customer service when it comes to dealing with transfers. I want to get my funds out and to do that I need to resolve an email change issue but they don’t even respond all they send is an email and say they’ll help shortly even though I’ve been waiting for at least a month it’s ridiculous. Then I try to use the live chat and it’s not even on the damn site like what is going aeropay.

1 febbraio 2025
Non scritta su invito
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Risposta di Aeropay

Hi Ty, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

I wish I could give negative stars .

I wish I could give negative stars .. no live support customer service still haven’t gotten my mot still waiting on even a e mail from them from now on any company using Aeropay I will NOT be doing business with them .. do not do business with with Aeropay !!!!!!!!

26 gennaio 2025
Non scritta su invito
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Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

Customer support just ignores all my…

Customer support just ignores all my support requests ive sent multiple in multiple days. Also live chat on the website is a scam i sent messages and hours and still no responses.

21 gennaio 2025
Non scritta su invito
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Risposta di Aeropay

Hi Ja, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

1 star is not even low enough

1 star is not even low enough. Live support is a facade to get you in a Lul of comfort yet when you need it it's completely non existent. I've been in live chat for over 7 hours about a simple transfer. They boast all this customer 24/7 bs 365 yet it's been 3 days since I got the email saying one business day. Absolutely worst customer service when handling people's money.

21 gennaio 2025
Non scritta su invito
Logo di Aeropay

Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

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