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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was actually a little concerned on how smooth purchasing things in another country with my debit card. Aeropay makes it fast and secure. It felt almost like home, there was never an issue and the tr... Leggi di più

Valutata 5 stelle su 5

I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... Leggi di più

Valutata 3 stelle su 5

It takes way too long to get to my bank account. It’s 2025, I feel like funds should be there next business day. Easy. I feel if you want to bring more people to the platform,using this service making... Leggi di più

Valutata 1 stelle su 5

Support is extremely slow, even when I contact them within their business hours, they say there is nobody available. Cynthia is especially the worst. I have video proof of neglect and abuse. Pleas... Leggi di più

Dettagli dell'azienda

  1. Servizio di pagamento

Scritti dall'azienda

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

341 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 68% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(341)

66 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Worst 3rd party pay method ever

Worst 3rd party pay method ever! Takes FOREVER to sign up your account and then when it does go through, you won't be able to make purchases. It will decline telling you do not have enough funds to pay. Even though that is not accurate.

Waste of time.
Garbage system.
Won't ever use again nor recommend to anyone!

8 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Support is extremely slow

Support is extremely slow, even when I contact them within their business hours, they say there is nobody available.

Cynthia is especially the worst. I have video proof of neglect and abuse. Please contact me for more info.

7 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Aeropay is intentionally not resolving…

Aeropay is intentionally not resolving my issue so I cannot use my account that used their services to connect with my bank. Please do not connect your bank using them. As a processing service you would think they have customer service support. They don’t. Only way to contact is email. I have a had my account blocked for months because they don’t have any way other than email to be contacted or helped. If Apple sends a email a email to follow up with them then you know it’s been that long with no help at all. At this point I’m getting a lawyer. It’s has caused pain and suffering, hardships because I have money trapped in an account because of Aeropay negligence.

20 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

If I could give negative stars I would

If I could give negative stars I would. I tried using aeropay to place an order. It was declined. So the order never reached the vendor. I placed the order again and picked up my things and paid cash. So the vendor never even saw the transaction, yet aeropay is insisting they paid the vendor. They are harassing me and will not provide me proof that they paid the vendor. Aeropay needs to contact the vendor to get their money back. Not me. But there is no money to get back, so...........horrible horrible company with no way to get a resolution except email, which takes weeks to get a response

30 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Warning avoid at all costs

Absolutely worst customer service I’ve ever dealt with. They still are holding 9000 usd of mine hostage. The sending company approves withdrawal and Aeropay after a week of waiting declines it. Asks me to reconnect my bank 3 times and I’ve done successfully. They even sent me an email saying my account is enabled and in good standing. They send me back to other company trying to blame them without helping me.

19 settembre 2026
Non scritta su invito
Logo di Aeropay

Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

My account just stopped working

My account just stopped working after a year. Repeated contact w/chat has gotten no result. They say a ticket is in the system & yet no contact for over 2 weeks.

12 agosto 2026
Non scritta su invito
Logo di Aeropay

Risposta di Aeropay

We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Valutata 1 stelle su 5

Good luck changing any personal info

If you don't provide the exact format for verification they will block you from your account. I'm trying to change my phone number and provided the documents but because my utility bill doesn't have my new number they flat out refuse to change the number. Other companies have automated ways to change numbers but not here. If they don't adapt they will lose out on customers. Also, I've been back and forth with them for a month with no resolution.

27 agosto 2026
Non scritta su invito
Logo di Aeropay

Risposta di Aeropay

We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Valutata 1 stelle su 5

Worst customer service ever

Worst customer service ever! No matter what I’ve tried to get through I’ve never got a response back as I need to update my account information and they’ll never reply to you

16 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

No Money, No Explanation

There is a chat button on website for help, however always is inactive as it says nobody is there and it will not let you leave a message. Only option is to email but haven’t heard back at all. Got a receipt showing I was paid and it would hit my bank the next business day, 3 days later still no money in my bank. Dont withdrawal with Aeropay use anything else and you’ll have a better experience.

17 luglio 2026
Non scritta su invito
Logo di Aeropay

Risposta di Aeropay

We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Valutata 1 stelle su 5

Horrible bankers

These POS individuals take money to help on posting for purchases. However they never ever post refunds they keep it. I now have had 2 refunds and have not received either. It has been some time so they have had the opportunity to disburse the money. And if you ask about it they get nasty. They do not care about giving your money back. It is a horrible experience

15 luglio 2026
Non scritta su invito
Logo di Aeropay

Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 5 stelle su 5

Claim rewards

This is a real site. Fast and easy to use, knowing my credentials made it an even smoother process. I would definitely recommend this website to claim any transactions.

13 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Very Unreliable

I frequently can’t use the service, even if I have twice the amount of the order in my account. I can only tip when I use the QR code in the store, and that is SO UNRELIABLE that I feel like I’ve won some sort of prize when it works. The inadequacies stand out as all other online payment services are seamless.

6 luglio 2026
Non scritta su invito
Logo di Aeropay

Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

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