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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was actually a little concerned on how smooth purchasing things in another country with my debit card. Aeropay makes it fast and secure. It felt almost like home, there was never an issue and the tr... Leggi di più

Valutata 5 stelle su 5

I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... Leggi di più

Valutata 3 stelle su 5

It takes way too long to get to my bank account. It’s 2025, I feel like funds should be there next business day. Easy. I feel if you want to bring more people to the platform,using this service making... Leggi di più

Valutata 1 stelle su 5

Support is extremely slow, even when I contact them within their business hours, they say there is nobody available. Cynthia is especially the worst. I have video proof of neglect and abuse. Pleas... Leggi di più

Dettagli dell'azienda

  1. Servizio di pagamento

Scritti dall'azienda

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

341 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 68% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(341)

66 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Redemption

I have been contacting you all since September 6th 2025 and haven’t got the issue resolved. My redemption is limbo of $148 and the site I used can’t help me because you all have stopped responding cold turkey. The customer service needs to be improved because you all are causing these sites to lose money.

6 settembre 2025
Non scritta su invito
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Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 2 stelle su 5

My name is Leonard Matos and I been…

My name is Leonard Matos and I been sending emails to ask to change my email on file and nobody responds to them.. I sent the email to their support and still no response … 09/11/25 update still not receiving the 6 digit code to get my money from prize picks… this is getting daunting

7 settembre 2025
Non scritta su invito
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Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 3 stelle su 5

Not responsive. Emails not doing as they say

I have been messaging Aeropay Team for the past 2 weeks. I’ve asked many times to process 1 transaction. Still waiting for them to retry to process the payment. They even sent emails saying they would work on it in 3 days or 48 hours. Nothing has been done.

5 settembre 2025
Non scritta su invito
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Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

No support do not use them

Do not use this service they do not respond and you have a better chance of hitting the lottery 5 times before you get help from support. Do not deposit on anything using areopay they will accept it but makes it extremely difficult to get money sent to you. It's funny I post a negative review and get a response from areopay but they still ain't respond from my email for account changes like I said don't use them they customer service is non acceptable

2 settembre 2025
Non scritta su invito
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Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

The support won’t do their job at all

The support won’t do their job at all. I have money in my account and I can’t purchase anything. Unfortunately due to this horrible payment processor I can’t buy from my favorite store

20 agosto 2025
Non scritta su invito
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Risposta di Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

Horrible customer service disclosed private bank details without consent

Horrible and confusing customer service, could not answer any questions about linking an account and then goes to the third party who required I use Aeropay in the first place, violates my privacy by disclosing my personal bank information then closes my account and blocks all transactions without any explanation. 0/10 I will NOT use a service if they use aeropay.

11 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

HORRIBLE Just Horrible

HORRIBLE Just Horrible, Support is trash. Funny enough i didn’t even get to experience the site it stopped sending SMS verification codes and all of a sudden i can’t even get anyone in my house to make an account the SMS codes will NOT FKN SEND. Customer support sent an automated email suggesting i refresh my page lol.

5 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

GIVE THEM 0 STARS THEY ARE SCAMMING…

GIVE THEM 0 STARS THEY ARE SCAMMING PEOPLE.
I MAKE ALL MY DEPOSITS THROUGH APPLE PAY AND NOW MY ACCOUNT IS DISABLED DUE TO UNRESOLVED PAYMENT? HOW? THE MONEY INSTANTLY COMES OUT OF MY APPLE PAY. NOW I CANT GET MY MONEY OUT. NO CUSTOMER SERVICE WHERE MONEY IS INVOLVED IS THE SHADIEST THING IVE EVER HEARD. AEROPAY I HOPE THIS COMPANY FAILS SO HARD

24 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Where's EVERYONE???

When there are no LIVE PEOPLE to talk to when my money is changing hands?????
GARBAGE! GARBAGE! GARBAGE!

19 giugno 2025
Non scritta su invito
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Risposta di Aeropay

Hi Bernadette, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

Aeropay sucks!

Why is it so easy to deposit money but so difficult to withdrawal…. I don’t understand this system I’ve been waiting days for my account to be freed up so i can cash out my winnings. They withdrew the money out of my account but the aeropay account still says declined no update at all. Prize picks should not partner with them anymore. If I don’t get my money I will use every cent I have to sue every one involved.

11 giugno 2025
Non scritta su invito
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Risposta di Aeropay

Hi Mary Ann, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

These folks need a lawsuit because…

These folks need a lawsuit because ain’t no way they can allow me to win money but won’t let me withdraw my money due to my account being disabled from a $30 transaction that I made, I was going to use that money to bet on players from prizepicks, I deposited $30 and never received it and had it disputed by my bank and now my Aeropay has been suspended since February 2, Customer service is useless, e-mails has been sent multiple times like ain’t no way this is legal..

23 maggio 2025
Non scritta su invito
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Risposta di Aeropay

Hi Arrion, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

The single worst payment service I’ve…

The single worst payment service I’ve ever used. Rejects transaction when I have 2-3 times the balance in my account, charges my account for goods I wasn’t able to even pick up because their app is complete trash, and now I can’t link my bank to my new account since it’s linked to my last one - which I can’t access since I changed numbers. Every single interaction with this service has been a complete nightmare.

17 maggio 2025
Non scritta su invito
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Risposta di Aeropay

Hi Curran, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 1 stelle su 5

Nonexistent Support

I have been trying to get help from support. I have sent emails 3 times over the past 2 weeks and haven't gotten a response. What's the point of having a "support" email if nobody actually responds?

Update: I finally got in touch with their customer support about a payment I was waiting for. I was told the transaction was voided. I retried the transaction after being told any issues had been fixed. And yet I'm still waiting almost a week after it was sent. Too bad zero stars isn't an option.

27 aprile 2025
Non scritta su invito
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Risposta di Aeropay

Hi Benjamin, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Valutata 5 stelle su 5

Love Aeropay

Love Aeropay. I am a cannabis connoisseur and Aeropay saves me tons of money in not paying those exorbitant fees.

24 aprile 2025
Non scritta su invito

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