Aer Lingus Vacation Store Recensioni 

263
•
TrustScore 3 su 5

2,8

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Valutata 3 stelle su 5

Probably a good choice for simple situations but not at all good for complicated ones. Multiple calls and emails to get things straightened out, including a computer glitch that wouldn't let me retrie... Leggi di più

Valutata 4 stelle su 5

Have used Aer Lingus Vacation Store several times with excellent experiences. This time I found out 2 weeks before departure that the trip was actually run by Cosmos Tours. If I had known that 8 mon... Leggi di più

Valutata 2 stelle su 5

Impossible to get in touch with anyone there by phone without a minimum 30 minute hold! Amazing no one ever figured out how to have the caller leave a call back number to be reached in turn when staf... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Old 757 200 aircraft Bulk head seats with zero storage and limited leg room considering I Paid for upgraded seats; Screen on bulkhead wall turned on bright entire flight - impeded ability to sle... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Tour operator

Scritti dall'azienda

Aer Lingus Vacation Store specializes in affordable, expertly designed vacation packages to Ireland and popular European destinations, combining round-trip airfare, accommodations, and more into one convenient booking. Featuring flights on Aer Lingus, Ireland's national airline, and connecting airline partners, we make exploring Ireland and Europe easier and a great value for travelers departing from the United States. From scenic Ireland road trips and Scotland getaways to multi-city European adventures, Aer Lingus Vacation Store offers a wide selection of air-inclusive vacation packages designed for different travel styles and budgets. Choose from self-drive Ireland vacations, traditional Irish Bed & Breakfast stays, castle accommodations, escorted tours, rail vacations, golf getaways, and multi-country European itineraries. Explore destinations including Dublin, Galway, Killarney, Edinburgh, London, Paris, Rome, and beyond. Our thoughtfully planned vacation packages bundle airfare, handpicked accommodations, and select experiences, with options that may include rental cars, rail travel, sightseeing tours, and transfers. Travelers can choose from pre-designed itineraries or customize select packages to suit their interests, schedules, and budgets. With booking assistance and 24/7 emergency support while traveling, our team is here to help make your vacation experience easier and more enjoyable. Discover the convenience and value of booking your flights, hotels, and more together with Aer Lingus Vacation Store. Explore Ireland and Europe vacation packages at AerlingusVacationStore.com.


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

263 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,8

Tutte le recensioni

(263)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Booking our vacation with the Vacation Store

Booking our vacation with the Vacation Store was very easy and hassle-free. I only called the Vacation Store once and the interaction was great. The representative made me feel welcomed and appreciated the phone call. Obtaining tickets and information was easy, but not through the Vacation Store, it was through Aer Lingus itself. The only reason I did not rate it a 5, more like a 4.89, is because the Vacation Store is not Aer Lingus airlines and upgrading or choosing seats is done through the airlines. It makes sense, but being new to the Aer Lingus club and flying made it challenging to get immediate answers, as I would call the airlines, but be directed to the Vacation Store. A laision between the two would be a great addition to the Aer Lingus operation, at least in my opinion.

28 luglio 2017
Non scritta su invito
Valutata 5 stelle su 5

What a delightful vacation

What a delightful vacation. I was able to visit the country of my ancestors and it was much more than I ever hoped it would be. Aer Lingus' partnership with Globus Travel was awesome. Great hotels, food, guide and tour.

27 luglio 2017
Non scritta su invito
Valutata 5 stelle su 5

Wonderful trip…

Our trip to the Emerald Isle with our 16-year old grandson when as smoothly as possible. We are pleased we took advantage of the Aer Lingus package for the value and flexibility it offered!

Our grandson loved every minute - that means we did also!

23 luglio 2017
Non scritta su invito
Valutata 5 stelle su 5

My daughter and i had a great time

My daughter and i had a great time! Saw many wonderful things, got to see where my dad-her grandpa's family came from in Cork, kissed the Blarney Stone and met many other wonderful tourists and Irish people. Everyone was so nice and helpful. I plan on returning sometime in the near future. Love the Travel by Rail in Ireland. (Met many people who had obviously kissed the Blarney Stone too! :) )

22 luglio 2017
Non scritta su invito
Valutata 5 stelle su 5

We purchased fly

We purchased fly, drive,B&B package to Ireland. Purchase and b&b setup was easy and straightforward. Lot of B&b choices

14 luglio 2017
Non scritta su invito
Valutata 5 stelle su 5

Our first to Ireland

This was our first trip to Ireland, and the agent who helped me on the phone was very thorough and set up everything quickly and easily, and explained all of the details. I did call back to check on a few details which they checked out and assured me that the trip was in order.

We made the trip and it went very smoothly, and we had the most wonderful trip in Ireland, and we are certainly planning to go again in the near future, thanks to the Aer Lingus Vacation Store.

11 luglio 2017
Non scritta su invito
Valutata 3 stelle su 5

The B&B's were not worth the money

The B&B's was not worth the money. Some were nice but others had 4 people (My wife and I plus 2 sons) in one room when other rooms were available. I paid for 4 people but was getting the same accommodations as 1 or 2 would of gotten. As for the airlines, impossible to get seats till boarding time, as a result I was in the last row with a seat that didn't recline and had a box of some sort where my feet belonged. On the return trip I could not check in electronically but that ended up being good as the Air Lingus customer service rep got us good seats in the front of the plane all together.

10 luglio 2017
Non scritta su invito
Valutata 1 stelle su 5

Don't use Aer Lingus Vacation Store (ALVS)

I totally regret booking my Scotland/ Ireland vacation through Aer Lingus Vacation Store. The locations in Scotland required extra payments and were located well outside popular cities/ location areas. I would rather have paid a little extra to stay in the city/ location I wanted than to use these vouchers.
The B&B's available through ALVS in Ireland were extremely limited. Again, not in Galway, Dingle etc, but outside, requiring further driving.
I extended my trip by 2 days and was told by the travel agent I could call the Fitzgerald Castle Hotel (ALVS books you into this hotel the last 2 nights of your stay but I extended by 2 nights) and move those nights. I called and was told only the travel agency could do that. I called ALVS back and the next agent said those dates can't be rearranged. I couldn't change my travel plans so I had to pay out of pocket to stay elsewhere. You will do better booking on your own through Booking.com than use ALVS.

12 giugno 2017
Non scritta su invito
Logo di Aer Lingus Vacation Store

Risposta di Aer Lingus Vacation Store

Joseph: We appreciate your feedback from your past trip with us and are sorry to hear that some aspects fell short of your expectations.

We have made improvements since you have traveled with us so please visit us at www.aerlingusvacationstore.com and browse our vacation packages.

We hope you give us another shot!

Regards: Aer Lingus Vacation Store

Valutata 5 stelle su 5

No Doubt about the Great Service

Aer Lingus went above and beyond for our vacation. We took advantage of a fly/drive offer through Groupon. We were traveling as two couples. Aer Lingus vacations helped us get a single car (to fit all of us) and to help us get seats assigned when there were problems. All was done most cheerfully.

10 giugno 2017
Non scritta su invito
Valutata 5 stelle su 5

Easy & fun!

We booked a 1 week self drive B&B vaca through Aer Lingus and loved it. Every thing went smoothly and we truly enjoyed ourselves. Highly recommend!

10 giugno 2017
Non scritta su invito
Valutata 3 stelle su 5

Airline was reasonably timely

Airline was reasonably timely. Crew helpful but not terribly friendly. Food adequate. But the real annoyance was the touch screen video on the back of each seat. One of the options is game playing. The people behind us played games all the way. Which means they were punching the touch screen the whole trip. VERY ANNOYING. Aer Lingus is much more a cattle carrier than it was 40 years ago. Price was excellent and we had a good time once we got to Ireland. Clearing security and customs was very pleasant. Self drive car was OK. The beer and the whiskey made up for a lot.

10 giugno 2017
Non scritta su invito
Valutata 3 stelle su 5

Boarding was a circus

Boarding was a circus. You should consider boarding rear of the aircraft first (for coach). Food was marginal at best (we didn't eat the wraps for breakfast and snack on return flight...not appetizing at all.

9 giugno 2017
Non scritta su invito
Valutata 4 stelle su 5

Good trip

Good trip, glad we upgraded our seats and pre-ordered food. Next time I would opt for upgraded hotels too. Not bad, but with a quick trip, (3 cities in 8 days) better hotels would be advised.

9 giugno 2017
Non scritta su invito
Valutata 3 stelle su 5

Just so

Just so, so. New aircraft have less legroom; jet blue has a lot more leg room and it is a discount airline. Ran out of chicken on flight home so no choice. If one did not eat red meat, they would not eat. Also food had to many noodles; the main meal - noodles with beef, the salad - a noodle salad (way to many carbs for some).

9 giugno 2017
Non scritta su invito

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