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Valutata 5 stelle su 5

Such brilliant service today from Harry , the Engineer who came to help diagnose why both our television sets weren't working properly. One had no signal at all and the other only worked sometimes. H... Leggi di più

Valutata 1 stelle su 5

Cancelled booking twice with no explanation. Avoid at all costs. Same day call out is misleading. Edit: 3rd booking now cancelled. They advertise same day, can’t even provide a service within a we... Leggi di più

Valutata 5 stelle su 5

Excellent service from start to finished. Emailed Ellie, reply in 10mins, appointment made, Mon 9am. Arron arrived on time, shoes off at door, problem diagnosed, problem sorted, new booster box ne... Leggi di più

Valutata 1 stelle su 5

This company, despite the terms and conditions stating I would receive a call 30 minutes before arrival and despite ts+cs stating engineer would not attend if I was not on site and despite the call... Leggi di più

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3,4

Nella media

TrustScore 3.5 su 5

508 recensioni

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3,4

Tutte le recensioni

(508)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Best Aerial comapany in Norfolk

booked an appointment with a local firm, came a day late, could fix the problem, told me I need sat dish etc, costing thousands£££. Phone Aerialforce, ame within an hour, A lovely man called Adrian, spent hours, going through everything, replace adaptor box, retuned all 8 tv's, and didn't leave until every tv was up and working. I cannot recommend this company or Adrian enough, and will certainly recommend to anyone who is having problems with their tv. Excellent service, would give 10 stars if permitted. Thank you Adrian, your a star!!!!!

Ronica
Thornybank

23 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

GROSSLY OVERCHARGED

I engaged Aerialforce to repair our TV, as the picture had disappeared and they promised "same day service". We were told that their technician would call us 45 mins before he was due to arrive the same day. We got a call from him later in the day, stating that he was waiting outside the apartment! We had to drop everything we were doing and return to our apartment to let him in. He spent about an hour testing things and then told us we needed some new parts. After consulting his office, he told us that to get the TV working would cost us £1,711.20!!! We were shocked but were told that the price quoted was already a discounted price and there were no other options. We accepted this in good faith, believing that it was an honest and fair quote. We paid 50% that night. He was due to arrive the next morning with the parts, and complete the job between 09:00 and 11:00. By 5PM he still had not arrived, and eventually arrived at 6PM. `Another day wasted for us. About 3 hours later, the parts were installed and the TV was working. After he left, I decided to independently check the price of the new parts he installed, and found that they totalled some £350 plus a few small cables, lets say another £50. There was also a call out charge of £69 which I considered reasonable. My complaint was why was I charged £1711.20 for a job which should have cost around £500!! Furthermore, the next morning, one of the TV's failed again!! I have complained to the company, asking for a detailed breakdown of the costs for the job, however they absolutely refuse to do so and are threatening me with legal action should I not pay the balance. I highly recommend that any customers steer well clear of this company!! They are not to be trusted. Their technicians dont arrive on time and it appears that they grossly overcharge and are not prepared to present a breakdown of their exorbitant costs. Beware.

6 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Extra aerial socket

Lee was very proficient and did a good job putting an extra TV aerial socket in our bedroom.. very impressed with his knowledge and would highly recommend.

30 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Used aerial force to mount sky glass tv…

Used aerial force to mount sky glass tv on wall. Russell came round to provide a quote on the same day I enquired and done the job following day. As well as mounting tv to wall Russell also sorted out the electrics, hiding the wire into the wall. He was extremely professional and respectful of our home with the work being completed to an extremely high standard.
Highly recommended, thanks Russell 👍

23 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent worker from Aerial Force

We telephoned Aerial Force for a quote, they sent a guy called Gavin the same day. We wanted an aerial fitted in our loft as our outdoor aerial was a problem with birds. Gavin first did a test to ensure we could get a good reception, as he wasn't sure. After doing a test he said it was fine to put our aerial in the loft and gave us a quote. We accepted his quote and he said he could do the installation straight way. He then installed the aerial straight away and it was all completed very quickly. He was an excellent worker and I would definitely recommend Gavin to anyone.

12 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Great service, thanks Ricky!

I called the company in the morning and by 2pm Ricky St. John was here. My builder had moved the aerial on the roof and I wasn't sure what cables applied but he sorted it all out within 30 minutes. Great service!

11 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service yesterday 22nd July

Fantastic service yesterday 22nd July. Hubby in bed poorly ! Tele needed mounting on bedroom wall. Ash and Jake made a great team. Polite,friendly,helpful and job was done quickly and efficiently. Would use Aerialforce again and would recommend them for sure

23 luglio 2022
Non scritta su invito
Valutata 1 stelle su 5

i had aerial extention fitted

i had aerial extention fitted. it does not work. arranged for an engineer to come out and fix it on sat but they cancelled . not been given refund or any help what so ever. avoid at all costs. u will get ripped off

16 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Very happy customer…

Martin came today and fitted a new satellite dish and cable as well as setting up my new freesat box. I'm very happy with the service provided by this company and happily recommend them. Martin was very helpful and friendly. He did an excellent job.

14 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Aerialforce redeems itself.…

Had reason to moan about Aerialforce 2 days ago, and have since spoken to their customer care department. They understood my problem and have immediately refunded my payment in full, so top marks to them for dealing with problem so quickly. Well done Aerialforce.

14 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Thanks to Jason for the work today.

Thanks to Jason for the work today.
Had a new TV aerial fitted - friendly and professional.
Much better reception, and more channels accessible than I've ever had before.
From start to finish, had a great experience with everyone from the company.

9 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

New Satellite Dish installation …

I called aerialforce with an enquiry about my lack of signal to my Humax Freesat box, They sent an engineer the same morning to my property who quickly diagnosed that I needed a new Satellite Dish installing.
After he gave me a quote for the work to be done & completed some paperwork he started doing the job straight away. He had all the necessary parts onboard his van & was very pleased with the installation & how quickly he carried out the work! Thanks for your excellent service Lee!

30 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

I had an engineer come to my house to…

I had an engineer come to my house to give me a quote for putting sky cables into two bedrooms it turns out that I already had the existing cables they just needed to be fed through the wall from one bedroom to the other. The engineer whose name was Darren Gearey gave me a good quote which I accepted and he did the work immediately. He drilled through the wall and fed the lead through and he set up my two TV’s for me. Darren was very polite and respectful in my house he was friendly and chatty and did an excellent job I would definitely recommend this company especially Darren.

28 giugno 2022
Non scritta su invito

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