ADHD Direct Recensioni 

63
•
TrustScore 4.5 su 5

4,4

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Valutata 3 stelle su 5

Good website and the booking system was easy to use. The clinician who assessed was wonderful! Friendly, professional. Easy to talk to, explained everything well. If my experience with ADHD Dire... Leggi di più

Valutata 5 stelle su 5

I can't recommend ADHD Direct highly enough. Before finding them, I'd reached out to several clinics but felt their approach was more sales-driven than patient-focused. ADHD Direct was completely diff... Leggi di più

Valutata 5 stelle su 5

Used this company for my son’s ADHD assessment and titration. Assessment was very thorough and didn’t make him feel pressured or uncomfortable. Good communication both before and after the assessmen... Leggi di più

Valutata 5 stelle su 5

The process from start to finish re assessment was really quick. The clinician I felt was very professional and knowledgeable. I was put at ease and I felt the assessment was thorough. I’d also differ... Leggi di più

Dettagli dell'azienda

  1. Clinica specializzata

Scritti dall'azienda

ADHD Direct has a wealth of experience in assessing and treating those affected by ADHD. Our clinical experts are here for you, and we are proud to offer our services UK-wide. Our aim is to help you achieve the results in life that you deserve and to become the best version of yourself.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

63 recensioni

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4,4

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(63)

28 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Medication

My daughter was assessed through the Right to Choose program, and we were referred to our local CAMHS for medication. However, CAMHS indicated that they needed to reassess her! My daughter was struggling significantly, and we couldn't wait for CAMHS to take action. I then reached out to ADHD Direct, and within a week, she began her medication. We are currently in the titration phase, and any questions regarding her medication have been answered promptly and thoroughly. So far, we have been very pleased with the service we have received.

22 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

I’m so pleased with my experience so…

I’m so pleased with my experience so far, everyone has been supportive, my emails have been responded to quickly and my initial assessment was dare I say it a fun experience (thank you Nicky). I am waiting on my GP to send a copy of my summary care record now so I can’t comment on the meds process just yet but so far all has been great and my future looks a lot brighter than it did a few weeks ago - thanks everyone

11 maggio 2025
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Risposta di ADHD Direct

Hi Katherine, Thank you so much for taking the time to review our Clinic. It's much appreciated. We wish you all the best for your treatment and remain committed to support you on this journey.

Valutata 3 stelle su 5

Great start, but bumpy now

Was great to get my first appointment so quickly and finally the diagnosis I have been waiting for. But now trying to get my first prescription is proving so difficult. Every email takes at least 48 hours for them to respond to, and 3 weeks on I still have no meds yet.

5 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Exceptional ADHD Assessment and Support Service

Absolutely brilliant experience with ADHD Direct. From the first appointment to starting treatment, everything was handled smoothly, professionally, and with genuine care. The whole process of getting my ADHD diagnosis felt approachable and well-organised, no stress, no confusion.

Their communication was spot-on throughout. I always knew what was happening next, and they took the time to explain everything around medication clearly, which made a big difference as I was starting out. I felt heard, supported, and never rushed.

If you're thinking about getting assessed for ADHD, I’d highly recommend ADHD Direct. They made a daunting process feel completely manageable.

28 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

ADHD Direct: Exceptional Care Transfer Experience

Following a disappointing experience with ADHD 360, who required me to pay for a new diagnosis and an increased treatment package before starting medication trials, I researched alternative providers to transfer my care. ADHD Direct’s “Transfer Your Care” service stood out. A manager reviewed my original ADHD 360 diagnosis, and I was promptly booked with a highly competent clinician, Katie, for a tailored treatment plan.

Katie titrated my Elvanse dosage from 30 mg to 50 mg, which proved ideal. Three months later, during a follow-up, my shared care plan was approved, and I now receive my medication through the NHS. This process has transformed my life, I’m sharply focused, achieving new goals both at work and beyond, with significantly reduced ADHD symptoms.

ADHD Direct’s care has been exemplary. Their communication is clear and effective, appointments are always punctual, and they supported me in stabilising my medication swiftly and efficiently. I recommend their outstanding services.

2 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

The best cowboy outfit

extremely rude and arrogant management team .the receptionists are quite nice however. clinical lead made false claims - didn't bother double checking information - terribly unprofessional.dont touch them with a bargepole!

24 aprile 2025
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Valutata 5 stelle su 5

I would recommend ADHD direct

I would recommend ADHD direct. I found my whole experience (transfer of care/medication assessment) to be streamlined and thorough. Replies are prompt and questions answered fully.
As a person with ADHD I can find the whole process of making appointments and filling out forms very overwhelming but ADHD direct make everything really clear and simple to follow.

16 aprile 2025
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Risposta di ADHD Direct

Hi, thank you so much for your kind review and we are so glad you felt our systems were easy to navigate. Best of luck on your journey.

Valutata 5 stelle su 5

The staff are very empathetic

The staff are very empathetic, patient and understanding. We received information very quickly after the assessment.

7 aprile 2025
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Risposta di ADHD Direct

Hi, thank you for your review! We are so happy to have been able to help you. We wish you all the best.

Valutata 5 stelle su 5

Great service

We had a really great experience with ADHD Direct for my daughter’s ADHD assessment. The whole process was incredibly well organised from start to finish, which made everything feel smooth and stress-free.

Katie, who carried out the assessment, was absolutely lovely – she made Charlotte feel at ease right away. It was clear that she really understood how to connect with young people and made the whole experience feel very supportive and encouraging. Everything was explained clearly in a way that Charlotte could understand, and Katie also shared some helpful suggestions for ways to improve things going forward.

We especially appreciated the extra links and resources that were given to Charlotte to read and watch afterwards – it made her feel empowered and more in control, which was so lovely to see.

I’d highly recommend ADHD Direct to any families going through this process. Thank you for such a positive and professional service!

7 aprile 2025
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Risposta di ADHD Direct

Thank you again for taking the time to share your kind words on both platforms – we really appreciate the extra effort! It means a lot to us to hear that you and Charlotte had such a positive experience. We'll make sure Katie sees your lovely feedback too. Wishing you all the best on your journey ahead.

Valutata 4 stelle su 5

Recently had my child at adhd direct…

Recently had my child at adhd direct for an assessment. The woman was lovely and very understanding to our concerns as to getting our daughter to sit for such a long period of time. Beforehand had sorted all the details for when my daughter is settled on medication for shared care to be taken over which adhd direct we’re happy to help with. We have our first medication review coming up and hoping it stays positive on terms of helping my daughter,

26 marzo 2025
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Risposta di ADHD Direct

Hi Laura, thank you so much for taking the time to write your review. It's lovely to hear you found our clinicians helpful and understanding. If there’s anything else we can do to support you, please don’t hesitate to reach out. Wishing you and your family all the best.

Valutata 5 stelle su 5

Professional quick service

My son was seen quickly, communication was very clear throughout the process, the assessment itself was non-threatening and the outcomes were explained clearly. The assessment room itself was too hot but I am aware the building is having issues with the heating so not directly ADHD Directs fault!

25 marzo 2025
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Risposta di ADHD Direct

Thank you for your thoughtful review! We're so pleased to hear that your son was seen quickly and that the communication throughout the process was clear. We always strive to make assessments as comfortable and non-threatening as possible, so it's great to know you felt that way.

We appreciate your understanding regarding the room temperature we’re working on ensuring a more comfortable environment. If there’s anything else we can do to support you, please don’t hesitate to reach out. Wishing you and your son all the best!

Valutata 5 stelle su 5

Very supportive staff

Very supportive staff, who were able to determine the issues that I faced and how best to address them.

25 marzo 2025
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Risposta di ADHD Direct

Thank you for your kind words! We're so glad to hear that you felt supported by our team and that we could help identify the challenges you’re facing and how best to address them. If you ever need further support, we’re always here to help! Wishing you all the best on your journey.

Valutata 1 stelle su 5

Horribly ran company from the owners…

Horribly ran company from the owners themselves all the other staff are lovely and are the ones making this place even still able to run, managers are so out of touch and pretentious , I went on to the staff reviews (the ones who would know the reality of the company) some even still current members and not one good review in sight speaks volumes !! I’ve spoke to over 8 different managers last year who all apparently left as the next one told me and that followed for about 8 different ones clearly an issue within the company avoid the owners do not care and are just there to make as much money as possible off peoples needs as they are aware of the nhs pressure and know desperate people will then go to them so charge absurd money just for a chat Sickening !!(also have a bbc article about them which is free to read ) can read staff reviews on indeed

1 marzo 2025
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Risposta di ADHD Direct

Whilst we take all feedback seriously, we strongly refute the claims made in this review.

Valutata 5 stelle su 5

After years of being failed by the NHS…

After years of being failed by the NHS at last a body of professionals that can and do actually help.
Don’t understand the negative reviews, in my experience they have been first rate.
Always quick to help and answer emails and a quick and life changing diagnosis.
If you can afford it, don’t hesitate. The NHS won’t help you.

15 marzo 2025
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Risposta di ADHD Direct

Thank you for sharing your experience! We're so pleased to hear that you found our team helpful and that your diagnosis has had such a positive impact. We understand how frustrating it can be to navigate the system, and we're glad we could provide the support you needed.

Valutata 1 stelle su 5

Not neurodivergent friendly

Although pleasant to your face they are an underwhelming, tick box poorly organised and deficit based organisation who seems to delegate to nurses instead of psychologists despite the cost. If you want a balanced diagnosis experience that doesn't pick up where school let off with small t trauma, maybe a friend to the neurodivergent community or someone who can support you or your child through a diagnosis I'd definitely find somewhere that understands difference is not a deficiency.
They are very under educated in modern neurodivergent thinking and unaware of anything beyond a problem centered narrative. This issue could have been managed with the most basic of educations from the neurodivergent community (their clients).
They also make appointments a year out, change them the week prior via emails that easily go to spam and use systems to offer amendments and acceptance that are impossible to access. Off the back of the impossible to attend appointments they write to your GP the next day(!) to say tut tut you didn't attend! Aggressive and strange beyond belief. So after being told I can't finish things and I'm stupid despite my five degrees and successful business career I'm being told off by a nurse who can't use a telephone. All and all I'd go to someone who doesn't knee jerk act like you're a naughty broken kid at the age of 50 if I could chose again.

14 febbraio 2025
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Risposta di ADHD Direct

Objective reviews are welcome as we are always looking to find ways to improve our service. However, in this instance, the above does not align with the values of our service. The vast majority of people who are involved with the service know what we stand for and this is reflected in the level of care that they receive. We would therefore strongly refute the above statement. In the interests of maintaining confidentiality, we will make no further comment here.

Valutata 5 stelle su 5

Have to say

Have to say, I’m struggling to understand the poor reviews here. This clinic saved me from an appalling rut I was in. My review is below:

I cannot recommend ADHD Direct enough! I had a diabolical experience with ADHD 360 who were the ones who provided my diagnosis and medication. They were appalling and because of them, I couldn't access medication.

However, I transferred my care to ADHD Direct and honestly, they've done everything possible to get me back on track. They respond so quickly, provide such fantastic care, and I no longer feel like I am battling this on my own. I also don't feel as if I'm being patronised or gaslit like the former clinic I was with. I feel respected as a patient.

Their prices are so much more reasonable than other clinics, and I just can't fault them. Thank you for restoring my faith again in ADHD Treatment. I no longer feel like I'm just a number.

Dr Georgina Brown has been wonderful, and the reception team are lovely.

Thank you so much.

11 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Poor customer service. Impossible to reach

I booked an appointment but never received any response, even though I sent the confirmation almost a week ago.
I phoned the contact number to ask what was going on and was put on hold for 6 minutes and then hung up on. I then called back again, confused and the receptionist promised to follow up and get back to me, but she never did. I even had to reschedule my own clients to make time for the appointment, only to be completely stood up and ignored.
The whole experience was both confusing and highly unprofessional. Especially because I paid a lot of money for the service. I expect to be dealt with in a professional manner. This is really unacceptable and disappointing. Do not recommend. Go elsewhere if you want to be treated with respect.

21 ottobre 2024
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Risposta di ADHD Direct

In order to maintain confidentiality, we will not elaborate on the above statement. Whilst there might have been a problem with our communications, which we do apologise for, we do not agree with the sentiment behind this review and it does not convey the full picture.

Valutata 1 stelle su 5

Shocking disgraceful treatment

Terrible care from adhd direct. Impossible to get hold of anybody. Sent medication in the post, no plan of what to do next. Spent a whole week stressing trying to get through on the phone and email, even Facebook at one point as I was so desperate to speak to somebody. I've just found out they have discharged me now as I complained about my care, great conflict resolution adhd direct! Unfortunately my assessment is worthless and no other organisation or my GP recognise it as a valid diagnosis as it's done by a nurse. Very stressful, upsetting and expensive mistake by using this company. Do your research. They are prescribing controlled drugs with no proper checks, never once asked me how my treatment was going and no plan on renewing prescription, you have to keep paying for medication reviews that are £35 to £80 then the private prescription and then the actual medication. Disgustingly gross company taking advantage of vulnerable patients desperate for support and help. Stay away !!!

9 settembre 2024
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Risposta di ADHD Direct

Thank you for highlighting the issues with our telephone lines which was something that we had become aware of and have subsequently updated our systems to meet the increasing demand on our service from the many thousands of patients we see. Unfortunately, we refute the rest of the clams made. To maintain confidentiality, we will not respond further on this forum.

Valutata 1 stelle su 5

Misleading Advice

This company should make it apparent that before you book and pay in full you should check with your GP practice that they are willing to share care.
We found ourselves in the position that after paying in full our practice refused to work with this company and we now need to pay for another asssessment with a reputable company.
The very busy website is not clear and you really would need to dig to find their covering content.

12 aprile 2024
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Risposta di ADHD Direct

Thank you, however we not agreement with your statement and believe that information on shared care can be easily found on our website.

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