I had some difficulties opening an account as my professional name is different from registration . I met kindness and helpful people the other side of the telephone line - my queries were followed up... Leggi di più
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Scopri cosa dicono le persone
Customer service at Acre is always super helpful. Nat is amazing. She's always there for anything we need and so promptly. When setting up with Acre she was on hand to answer all of our questions thor... Leggi di più
L'azienda ha risposto
I would have given 5 stars but I keep getting too many emails saying I haven’t ordered recently for Merz. If I want to order I will do it I don’t need almost daily emails prompting me to. Thank... Leggi di più
L'azienda ha risposto
Really helpful sorting out login issues due to expired certificate. Could order straight away after the phone call. Really quick dispatch of out of stock item, was available the next day.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Informazioni di contatto
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, Regno Unito
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4,8
Eccellente
711 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always on time
Very helpful over the phone, products always arrive next day & on time. Great customer service, an excellent choice of products available for aesthetics & skincare.
22 febbraio 2026
Risposta di ACRE Pharmacy
Thank you so much for your kind words! We’re delighted to hear that you’ve found our team helpful over the phone and that your orders consistently arrive next day and on time — we know how important reliability is.
It’s also wonderful to know you’re happy with our customer service and the wide choice of aesthetics and skincare products we offer. We’re committed to providing both high-quality products and a seamless experience from order to delivery.
We truly appreciate your support and look forward to continuing to work with you!
Fast efficient service thanks
9 febbraio 2026
Risposta di ACRE Pharmacy
Thank you so much for your kind words! We’re glad you found our service fast and efficient. We truly appreciate your support and look forward to serving you again.
Good range of products at competitive…
Good range of products at competitive prices. Fast delivery. Great service
14 febbraio 2026
Risposta di ACRE Pharmacy
We’re delighted to hear that you’re happy with our product range, pricing, and delivery speed. Providing great service is always our top priority, so it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Risposta di ACRE Pharmacy
Thank you so much for your kind words! We truly appreciate your support and are glad to hear you had a great experience with our team. We look forward to serving you again!
Speed of services .
10 febbraio 2026
Risposta di ACRE Pharmacy
Thank you for highlighting our speed of service! We know your time is valuable, and we're happy we could provide a quick and efficient experience. We appreciate your support!
Great Pharmacy!!
Great Pharmacy! Very helpful over the phone and prompt delivery, packed perfectly 👍🏼
10 febbraio 2026
Risposta di ACRE Pharmacy
Thank you so much for your wonderful feedback! We're delighted to hear that you found our team helpful over the phone and that your delivery arrived promptly and perfectly packed. We truly appreciate your support!
I’ve been using Acre for many years and…
I’ve been using Acre for many years and they are an outstanding Pharmacy. Nothing is ever to much trouble. The team are friendly and always happy to help. Special shout out to Natalie for her customer service skills.
13 febbraio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your kind words and for being a loyal customer over the years. It truly means a lot to us that you’ve placed your trust in Acre for so long.
We’re delighted to hear that you’ve consistently found our team friendly and helpful — providing supportive, reliable service is exactly what we strive for every day. I’ll be sure to pass your special shout out on to Natalie; she’ll be thrilled to know her customer service made such a positive impression.
Acre customer service always go above…
Acre customer service always go above and beyond, none more so than today when a delivery failed to arrive. Natalie sorted everything out for pre 12 delivery tomorrow without me having to request or chase it up. I have been kept updated via WhatsApp so I know what’s happening. Outstanding customer service and very much appreciated.
11 febbraio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your thoughtful review. We’re really sorry your original delivery didn’t arrive as expected, but we’re so pleased Natalie was able to step in quickly and arrange everything for you. Keeping our customers informed and resolving issues proactively is exactly what we aim for. Your kind words mean a great deal to us, and we truly appreciate your support.
Risposta di ACRE Pharmacy
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the delivery reliable.
Risposta di ACRE Pharmacy
Thanks so much! We really appreciate your feedback and are glad you were happy with our communication and service.
Risposta di ACRE Pharmacy
Thank you so much for your kind words and continued support! We’re really glad you always receive 5⭐ service from Acre.
Risposta di ACRE Pharmacy
Thank you so much for your kind words! We truly appreciate your continued support and are always happy to help. Looking forward to serving you again soon.
Acre is always really efficient with…
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely to have a friendly reassuring voice at the other end of the phone. Thank you!
29 gennaio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with our deliveries and customer care. Ebony will be thrilled to receive your special mention, we’re so pleased her support has made a difference. We really appreciate your feedback and look forward to continuing to support you in the future. 😊
I had a great experience with the Acre…
I had a great experience with the Acre team. Their customer service was professional, friendly, and very responsive, ensuring that all of my questions were addressed quickly and clearly. The team made the entire experience easy and enjoyable.
The Noon products purchased were high quality and performed exactly as promised. It’s clear that the Acre team takes pride in their work, merchandises and more importantly their customers. I appreciate the attention to detail and the level of care shown throughout the process.
I highly recommend Acre to anyone looking for reliable products, service, aftersales care and a dedicated customer service team.
*****
27 gennaio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that you had a great experience with the Acre team and that our customer service met your expectations in terms of professionalism, responsiveness, and care.
It’s especially rewarding to know that the Noon products performed exactly as promised and that our attention to detail and aftersales support made a positive impression. We take great pride in the quality of our products and, most importantly, in the relationships we build with our customers.
Your recommendation truly means a lot to us. Thank you for choosing Acre — we look forward to supporting you again in the future.
Excellent
Excellent. Competitive prices compared to my previous pharmacy, excellent delivery - I was kept up to date about progress, given a time slot and it was on time, and the minimal packaging needed. Couldn't be happier.
21 gennaio 2026
Risposta di ACRE Pharmacy
Thank you so much for your amazing feedback! We’re delighted to hear that you’re happy with our competitive prices and delivery service. We take pride in keeping our customers informed and ensuring everything arrives on time and with minimal packaging. It’s fantastic to know we’ve met your expectations, and we truly appreciate you taking the time to share your experience. Looking forward to serving you again!
Fantastic company
Fantastic service. Easy to order and delivery is super fast. Everything is well packaged and arrived safe and sound. Communication and customer service is excellent. Great company!
21 gennaio 2026
Risposta di ACRE Pharmacy
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with us has been so positive. It’s great to know our easy ordering process, fast delivery, and excellent packaging made a difference. We truly appreciate your kind words about our customer service and communication. We look forward to serving you again soon!
Nat is a credit to the company!
Nat has been amazing this week with a delayed ordered due to DPD. She recalled the order and resent my products next day delivery. Excellent customer service! Thanks Nat
22 gennaio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your kind words! We’re thrilled to hear that Nat was able to assist you in getting your order sorted so promptly. It’s great to know her efforts made a positive impact on your experience. If you need any further assistance in the future, don’t hesitate to reach out. We truly appreciate your feedback!
After having delivery issues due to the…
After having delivery issues due to the snow I contacted Acre who were extremly helpful and provided excellent customer care. In particular Nat who went above and beyond to rectify the issues and provided excellent communication throughout. What a lovely member of staff and a credit to the company.
I would always recommend Acre to practitioners who are looking for an efficient provider that goes above and beyond to ensure their customers are their No1 priority
12 gennaio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for taking the time to share your experience. We truly appreciate your understanding during the delivery delays caused by the snow.
We’re delighted to hear that our team was able to support you, and we’ll be sure to pass on your kind words to Nat — they really do go above and beyond, and it means a lot to see their efforts recognised.
Providing excellent communication and putting our customers first is always our priority, so your recommendation genuinely means a great deal to us. Thank you again for your support, and we look forward to working with you again in the future.
Excellent customer service from Nat at…
Excellent customer service from Nat at Acre Pharmacy. Helpful, polite, kept me updated, and sorted delivery + pharmacist approval quickly. Thank you!
22 gennaio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you for your kind feedback! We’re so pleased to hear about your positive experience with Nat at Acre Pharmacy. Providing helpful, polite service and keeping our customers well informed is something we really pride ourselves on, so it’s great to know this came through.
We’ll be sure to pass on your thanks to Nat, and we really appreciate you taking the time to share your experience. Thank you for choosing Acre Pharmacy!
Can't recommend enough!
Nat has been exceptionally helpful in resolving my issue. Excellent communication. I would highly recommend acre and the support team are fabulous.
22 gennaio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you very much for your lovely feedback. We’re delighted to hear that Nat was exceptionally helpful in resolving your issue and that you experienced excellent communication throughout.
Your recommendation truly means a lot to us, and we’re so pleased to know our support team made a positive impression. We’ll be sure to share your kind words with Nat and the rest of the team. Thank you for choosing Acre!
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