I had some difficulties opening an account as my professional name is different from registration . I met kindness and helpful people the other side of the telephone line - my queries were followed up... Leggi di più
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Scopri cosa dicono le persone
Customer service at Acre is always super helpful. Nat is amazing. She's always there for anything we need and so promptly. When setting up with Acre she was on hand to answer all of our questions thor... Leggi di più
L'azienda ha risposto
I would have given 5 stars but I keep getting too many emails saying I haven’t ordered recently for Merz. If I want to order I will do it I don’t need almost daily emails prompting me to. Thank... Leggi di più
L'azienda ha risposto
Really helpful sorting out login issues due to expired certificate. Could order straight away after the phone call. Really quick dispatch of out of stock item, was available the next day.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Informazioni di contatto
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, Regno Unito
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4,8
Eccellente
711 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Delighted to receive my order today
Delighted to receive my order today, beautifully packed with minimal waste and very environmentally friendly packaging.
Natalie at Acre was so helpful when I selected the incorrect delivery slot .. how refreshing !!
2 aprile 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your lovely feedback!
We’re delighted to hear that your order arrived safely and that you appreciated our environmentally friendly, minimal packaging—it’s something we care deeply about.
Natalie will be especially pleased to know her help made a difference when sorting your delivery slot. We agree—great service should always feel refreshing!
Thank you again for taking the time to share your experience, and we look forward to serving you again soon.
Natalie was so helpful
Natalie was so helpful! Professional and effective! Great communication. Thanks so much.
31 marzo 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you for your kind feedback!
We’re so pleased to hear that Natalie was able to assist you so effectively. Her professionalism and clear communication are exactly what we strive for, and we’ll be sure to pass on your lovely comments to her.
Thanks again for taking the time to share your experience—we really appreciate it!
Incredibly helpful and such speedy…
Incredibly helpful and such speedy responses to my queries. Thank you
31 marzo 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your kind feedback! We're delighted to hear you found our team incredibly helpful and that your queries were answered quickly. We truly appreciate your support and are always here if you need anything.
Risposta di ACRE Pharmacy
Thank you for your lovely feedback! We're so pleased to hear you found the website easy to navigate and that our delivery service met your expectations. We really appreciate your support and look forward to serving you again soon.
Delivery was super super quick
26 marzo 2026
Risposta di ACRE Pharmacy
Thank you for your feedback! We're so glad to hear you were impressed with how quick the delivery was. We really appreciate your support and hope to serve you again soon!
Great customer service- thanks!
27 marzo 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. Your feedback means a lot to us, and we look forward to helping you again in the future.
Very helpful.
Natalie was extremely helpful in guiding me through the online ordering process. Much appreciated!
27 marzo 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you for your wonderful feedback! We're so pleased to hear that Natalie was able to assist you and make the online ordering process smooth and easy. We'll be sure to pass along your kind words to her—she’ll be delighted! We really appreciate your support and hope to serve you again soon.
Risposta di ACRE Pharmacy
Thank you so much for your kind feedback! We're really glad to hear you were happy with the service and that the delivery was quick. We truly appreciate your support and look forward to serving you again soon.
What wonderfull staff you have
What wonderfull staff you have
I recently joined acre pharmacy
And had a few problems to work my way through the prescrpition process
Natalie was amazing she patiently talked me through the process
A credit to your company
25 marzo 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your kind words and for choosing to join Acre Pharmacy! We’re delighted to hear that our team made a great impression and helped you feel supported. It’s especially wonderful to hear how Natalie guided you patiently through the prescription process — she truly is a credit to our team. We’re glad we could make things easier for you and look forward to continuing to support your healthcare needs.
Fabulous customer service by Nat.
Fabulous customer service by Nat.
She has gone over and above to deal with a delivery situation.
Always use acre pharmacy.
24 marzo 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your kind feedback! We're thrilled to hear about your positive experience with Nat — she’ll be delighted to know her efforts made such a difference. Going above and beyond for our customers is exactly what we strive for, so it’s wonderful to see that reflected in your experience. We truly appreciate your continued support and look forward to serving you again at Acre Pharmacy.
Excellent service and pricing
17 marzo 2026
Risposta di ACRE Pharmacy
Thank you for your feedback! We're really pleased to hear that you were happy with both our service and pricing. We strive to offer great value alongside a high standard of care, so it’s wonderful to know we’re meeting your expectations. We appreciate your support and look forward to helping you again in the future.
My go to pharmacy
Acre is an excellent pharmacy. Normally my first port of call when I’m making an order. Packaging is environmentally conscious.
22 marzo 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your kind words and continued support! We're delighted to hear that Acre is your first choice when placing an order. It’s especially great to know that our environmentally conscious packaging has made a positive impression. We’re committed to providing both excellent service and sustainable practices, so your feedback truly means a lot to us. We look forward to serving you again soon!
Risposta di ACRE Pharmacy
Thank you for your kind feedback! We're really pleased to hear that you found the website easy to use and that your order arrived well packaged and on time. We truly appreciate your support and hope to serve you again soon.
Risposta di ACRE Pharmacy
Thank you for your feedback! We're delighted to hear that you were happy with the fast delivery and great service. We really appreciate your support and look forward to serving you again soon.
I am a new customer and so far have…
I am a new customer and so far have been very happy with the service and product I have received.Would highly recommend this company.
24 febbraio 2026
Risposta di ACRE Pharmacy
Thank you for your kind review! We're so pleased to hear that your experience as a new customer has been a positive one and that you're happy with both the service and the product you received. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to continuing to serve you in the future!
Risposta di ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you were happy with our fast delivery, clear communication, and competitive prices. We truly appreciate your support and look forward to serving you again soon!
Sometimes the website is a little…
Sometimes the website is a little laborious when creating prescriptions. However, overall I have found Acre to be responsive and for the most part deliveries arrive when they are scheduled to.
I particularly like that I am kept up to date of there is a problem and that there is staff available to speak to who have the correct knowledge to be able to help there and then. Amazing help when in busy clinics.
Thank you.
26 febbraio 2026
Risposta di ACRE Pharmacy
Thank you for your fantastic feedback!
We’re so pleased to hear you received excellent service — that’s exactly what we strive for with every order and interaction. Your support means a great deal to us, and we look forward to serving you again soon!
Very supportive customer service
24 febbraio 2026
Risposta di ACRE Pharmacy
We’re so pleased to hear that you found our customer service team supportive. Providing attentive, reliable support is incredibly important to us, so it’s wonderful to know that reflected in your experience.
We truly appreciate your support and look forward to assisting you again in the future!
I was having issues with DPD delivery…
I was having issues with DPD delivery so contacted Acre and they were excellent. I dealt with Beth via WhatsApp and she couldn’t have been more helpful. Despite the problem being with DPD Acre were happy to help and went above and beyond to help resolve the situation
26 febbraio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for taking the time to share your experience.
We’re sorry to hear you had issues with the delivery, but we’re really pleased we could step in and support you. Beth will be delighted to hear your kind words — we’re very proud of our team and their commitment to helping wherever possible.
Even when a situation is outside of our direct control, we always want our customers to feel supported, so it’s great to know you felt we went above and beyond to resolve it. Thank you again for your patience and for choosing us — we truly appreciate it!
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