Accolade Recensioni 81

My experience with Accolade care has been a negative one sadly. The first doctor I saw was pretty nice and the appointment went well virtually even though she was a bit forward with a hint of a rude bed side manor but overall decent appointment. Afterward was where everything went downhill. So they asked me to get a women's physical and labs done. They sent me to quest diagnostic and that went great but my labs came irregular so they requested a follow up. I went to schedule this follow up and Accolade tried to charge me 190$. Mind you my insurance is blue shield hmo so my copay should be 50$ for the plan I have. I tried calling and they were nice but no help and I was consistently told they would get a message to my care lead. After days of waiting and no calls or messages I finally told them about the price and copay and stated I WOULD NOT go to a follow up at a 190$ price when my insurance says 50$. Then all of a sudden not even an hour later they changed it to 50$ so I scheduled an appointment and thought things were good. I then proceeded to schedule my woman's physical, the doctor had sent me the referral and told me I had to look for my own doctor which is not how a referral works I work in home care marketing and handle referrals for medical and non medical care so this was wierd to me but I attempted to do it anyway with no luck (every medical office stated they must be sent a referral from the doctor) so I messaged and called the Accolade care team again with no response for days. Finally got a response and a referral sent to a doctor but I still received no call so I called the doctor to then be told they don't take my insurance this happened 2 times! I was on the phone on hold/talking to random gate keepers for 4 hours. Not sure why there are so many hoops to jump through but I am over it and have switched to a different PCP going forward. For anyone unhappy with Accolade switch to an IN PERSON PCP to avoid anymore headache.

This a gate keeping insurance concierge services that is doing more harm than good. I had an emergency medical situation, and couldn’t find an in-network provider. They made me wait for a month, which was three weeks longer than originally quoted time to find a provider. There will be some massive law suit against this company for intentionally stalling care to emergency services. Also no one needs them. They aren’t medical doctors, they don’t have any real skills, and just drain time from consumers and medical providers. There’s a bunch of scummy people working there who didn’t really make something of themselves so now they get kicks out of wasting people’s time.

One star too many. An overlay to healthcare insurance companies that simply just don't want to deal with their own customers. Keep trying to insert themselves between me and my doctor AND present themselves as a "free" service, when we all know, that in the US, healthcare and free are an oxymoron. Accolade is the same thing as a tariff - they charge the insurance company who passes it along to the corporation who passes it on to their employees.

They add extra time to normal approvals, text and phone people can't answer simple questions & just parrot a script. Blue Cross/Blue Shield of Florida (aka Bum Crass/Bulk Sh** of Florida) should be ashamed of themselves foisting this ridiculous complications on an already bloated US insurance scam.

This company is a scam. They will refuse to approve services for no reason and illegally without medical IDs for their approvals. They will also tell your provider that services are covered when they aren't. These scam artists need to be removed.

They are incredibly unorganized. To change a prescription you have to pay for an online doctor visit. To correct a prescription that the online doctor messed up, you have to pay for a new doctor visit. Good luck trying to get anything corrected with their support desk. You'll wait for half an hour at least and then they'll tell you: you need to pay for a new doctor visit.

Waste of time and money. They give referrals to doctors who do not accept Accolade. You have to find this out on your own and wonder why you're unable to make an appointment. Or, you make an appointment and wait for 'insurance authorization,' only to find out after three weeks that you are not eligible. They don't reply in their Accolade chat. I spent two months trying to see the specialists I needed, with no luck, thanks to Accolade.
I will change my group to another and forget Accolade as a nightmare.

This has to be one of the worst services my company decided to work with. In order to get answers from my primary insurance I have to work with them. They are supposed to be knowledgeable about claims, bills and authorizations. I made three separate calls: the last one the care coordinator let me know she didn't have a phone number for prior authorizations so couldn't help me. The first one let me know that if the claim says I don't owe anything then not to worry, even though the doctor is putting me in collections since the insurance company didn't pay. Horrible!

We LOVE Dr. Kevin Barrows. (in-network provider). Sometimes on the mobile app making an appointment is difficult But overall Acculade is just fine.

Having to use this service has wasted so much time for me. They are just gatekeepers preventing you from talking to the insurance company and delays you getting actual help. I can’t even make an account on my insurance’s website and have to go through these people who don’t know anything. They need to go away because they are a waste of time and money.

It's crazy that my employer pays money for this "service," when Accolade simply adds another barrier to obtaining information or resolving issues (by preventing members from having direct contact with the insurance company).

Accolade reps have very little understanding of our plan or the healthcare system in general. Over the years, I've constantly received conflicting and inaccurate information about coverage, plan rules, and in-network providers.

When it comes to billing disputes, you can try contacting Accolade, and they will give lip service to resolving the issue ... then weeks and months go by without progress. One rep's excuse was that they don't own a fax machine, so it's hard to imagine they're serious about communicating with healthcare systems.

I've only managed to resolve billing disputes by working around Accolade to call billing departments, patient relations departments, etc. on my own.

In addition, they claim to give you a "care advocate," but it's virtually impossible to reach that advocate. I've tried calling the extension provided, and they've picked up 0 times over the years. I've also tried to leave messages, but they've returned my call only once over the years. There is no accountability or motivation to help. Zilch. Nada.

As someone with chronic health issues who's navigated my fair share of healthcare, the service is truly abysmal compared to any other healthcare entity I've communicated with. As much as our country hates insurance carriers, Accolade is 10X worse because they can't actually help, they can only delay your care or insert themselves as a barrier when trying to resolve an issue.

Accolade is a service that my employer pays for to supposedly help us with claims and other medical support. I have actually had good luck with their nurses. They were kind and knowledgeable. But the customer service on anything to do with claims or billing is absolutely horrendous and a complete waste of money for the employer. I do not recommend them at all. In the particular Claim most recently I had an issue with, I faxed them the paperwork four times with zero response or payment. All four times asked for a supervisor to call me since I wasn’t getting proper service and no one ever called me. The claim still isn’t paid and this has been now 2 1/2 months. This is not the first time this has happened either. They make a habit of not doing what they say. I am going to be filing a formal complaint through my employer. It is a waste of money for them.

This company is literally full of criminals blatantly ignoring anti-discrimination laws and denying coverage for needed treatments.

There should be an option for zero stars. I have been doing their job for months because they are so useless. They don't care since the insurance providers pay them. Their CS was great at one time but has gone steeply downhill in the past year or two. Getting any answers is an exercise in futility and none of the representative can or are willing to think outside the box and put their script aside. Getting a supervisor can take days or weeks, if you get a call back at all. The messaging feature does not work well and although there are opt ins for push notifications for new messages, they never work. I was finally able to opt out of this incompetent and useless service, and contact my insurance provider directly.

You constantly get the runaround. You get scripted answers and then they want to transfer you to somebody else. I worked for an insurance company before and the way that they handle things at Accolade is unacceptable in my opinion.

Service inexistant.
Je vais faire une plainte au protection de consommateur

Worst company I have ever dealt with, lack of responsibility, scripted repeated answers, clearly wrong when they provided guidelines in writing which are irrelevant to my situation and do not apply at all. They are incompetent at best and think they can overrule what your longstanding primary care doctor knows that is best for a patient. They are practicing medicine without a license.

Aweful, aweful, aweful! I have been trying fro 8 months to get reimbursed. EVERYONE I talk to says that they will call me back or send me to a "specialist" who will call me back. How many responses have I gotten? ZERO! Is this resolved? NOT EVEN CLOSE! We're not talking about a small amount of $ either. This is nearly $2000!

Horrible. What used to be a very helpful service has been downgraded to a super stressful inconvenience. Previously users could message the Accolade staff through the portal and expect a response within 24 hours or less. Now YOU CAN'T EVEN LEAVE A MESSAGE IN THE PORTAL. Any attempt to leave a message connects you with a TOTALLY USELESS CHATBOT, a huge time wasting frustration. Then you are forced to make a phone call, which can only be made during business hours. The only good thing I can say is that the phone reps are generally good and very patient.

I have had nothing but poor experiences with Accolade. Such an atrocious company. It's extremely difficult just trying to get a live representative on the phone. The hold time is absolutely insane. If you opt for the call back option, don't expect to get a call back for over 3 hours. I hope my husband's company does not use Accolade again when it's time for open enrollment. This company should be shut down. Most people that work here are incompotent and unfriendly. Good luck getting your health care needs addressed.

Like so many others, found them to be of no help whatsoever. Your employer is paying them so their HR department doesn’t have to hear complaints and they shield your insurance provider from you rather than advocate for you. Would like to give them 0 stars because they screwed up my benefits after I was laid off 6 months ago and have yet to fix the problem, even though they closed my ‘ticket’ They are a joke.