Access PaySuite Recensioni 

We have had all our customer DD applications appearing in triplicate for months. We have had a mixture of responses from ‘support’ from mainly confused AI chat which keeps opening and shutting the case and a support person who took weeks to find the fault and said it didn’t exist and then found it but still no action. No response to our emails.

Sam Potter and Warren Stone have been genuinely helpful with all our queries and technical support. They’re always quick to respond, knowledgeable, and go the extra mile to make sure everything runs smoothly. Excellent service all round!

Eloise Hand was very helpful and patient with providing me access.

Great assistance from Eloise Hand in resolving a payment query that had arisen as a result of some unfortunately-worded correspondence!

I asked for relodgement of few DDs but they didn't do it. After I complained, they apologized promising the issue has been sorted but it wasn't. Again they couldn't be collected. Useless!!

Access provide timely support and help get the right answers as efficiently as possible. Kate Burchell was a great engineer in assisting with multiple queries, from the trivial to much more technical.

Had a technical query that I could not resolve - Eloise Hand was very helpful - asked the right questions to understand my problem and work out a solution, even offering to call if I still had problems

Eloise went above and beyond today - thank you

Bianca Moodliar has helped me with an arrears issue we had, she scheduled calls with me to talk me through the full process. She always happy to help me with any queries we have.

Blatantly facilitating scammers. Multiple direct debit were set up via this company to make fraudulent payments. Clearly no diligence is being done as to the identity of the companies they are providing services to. Shameful.

Speedy response, very helpful, job done.

have received support from Carl Schlaepfer and Luiza Mocuta. Both were professional and helpful. Carl replied quickly, provided great support, and was very clear in every communication. Thanks

Bianca Moodliar was a big help in setting my members payments. She makes the whole process very smooth.

We had an unusual situation where a new staff member could not activate their Early Pay despite many new invites.
Zoltan Dukai was very helpful and patient in resolving the issue for us. Bearing with us needing to email the staff member with various questions.
Zoltan was on the case and all correspondence was clear and concise. Thank you.

I would like to share the experience that i had working with Bianca Moodliar. Myself & my team are new to DDCMS and wanted help on a few things. Bianca was pro-active to reach out to me and did set up a call with us, she did resolve all our queries without time being a constraint. She was extremely helpful and displayed a lot of patience. She is a rockstar. Thanks Bianca.

I recently dealt with Lorand Szazi and Sophie Holland. There were some issues that were our errors and we received amazing support from these two. Access is def a five star company wwith 5 star staff.

I dealt with Connor White.
He was very helpful for a process I knew little about.
Also he used common sense in the whole process and was very easy and relatable to deal with showing a trust on both sides in getting things done correctly and over the line. Great journey. Obviously I did what was best for me as a client/customer running a medium sized charity however Connor was very understanding of this as well

Eloise Hand was gave us brilliant support. We had a long, complicated case that needed additional technical support. Eloise was brilliant throughout and helped us find a good solution. Thank you Eloise for being so professional, friendly and excellent at your job.

Was very helpful and prompt, as some of the requests were at very short notice. If i did have any queries Ioana clarified what need to be done.

Overall a great experience

The team are always very helpful, Jack Trueman was great at explaining the process and helped me navigate the new system to find the information needed.

We're an Access customer and went to them with a problem with our internal processes looking to see whether they could adapt our product. Customer Service was fantastic from Sophie and Ioana took care of the technical side. They were able to hugely streamline our processes, saving myself and colleagues lots of time. They were very thorough, proactive and so approachable and friendly - despite me moving the goalposts slightly halfway through.