I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference. I have not had on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Massive thank you to Jack Abri customers contact you was totally amazing when I had an urgent job needed doing you was polite professional and put my mind at rest .You got stu from maintenance team t... Leggi di più
L'azienda ha risposto
I called regarding an issue with no water to my property and Kirsty was very respectful of it being an urgent matter, after sorting the call out I had asked her if could bring up a couple of other iss... Leggi di più
L'azienda ha risposto
Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cl... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Abri
Scritti dall'azienda
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Informazioni di contatto
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Regno Unito
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4,6
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I had a tripping tap and was very…
I had a tripping tap and was very pleased that the whole tap was changed. The engineer changed this within a good time.
4 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Kelly,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
It's great to hear that you were happy with the service provided by our Repairs Team, particularly the speed at which your repair was completed.
We are always pleased to know when our colleagues have delivered a positive experience for our customers.
Kind regards,
Chris
Absolutely excellent service from Steve…
Absolutely excellent service from Steve the electrician. Very polite quick worker and cleaned up after himself. Thank you again Abri.
2 settembre 2026
Non scritta su invito
Risposta di Abri
Good Morning Marilyn,
Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Steve and specifically how efficient he was, as well as being courteous in your home. We are always pleased to know when our colleagues have delivered a positive experience for our customers.
Thanks again for sharing your feedback.
Kind regards,
Chris
Had a representative from abri call to…
Had a representative from abri call to do some repairs in the kitchen .he was called julian he was so proffesional ,friendly and helpful also explained why what i had been doing to try and do it wasnt working . He was so polite . Julian you are truly an assett to abri homes .
4 settembre 2026
Non scritta su invito
Risposta di Abri
Hello Eileen,
Thank you for taking the time to leave us a review, specifically for Julian. Its great to hear that that you were happy with the service provided by Julian.
It's wonderful to hear that you were happy with the service provided by Julian and specifically his professionalism and friendly/polite approach.
Thanks again for sharing your feedback.
Kind regards,
Chris
I am a tenant in an abri homes in…
I am a tenant in an abri homes in bracknell. The plumber, ian , who came to fix my toilet the other day was on time and efficient, he exuded confidence and obviously knew his trade, fixing the fault without any hassle at all. Liam, liscombe house, bracknell, berkshire.
3 settembre 2026
Non scritta su invito
Risposta di Abri
Good Morning Mr Tanner,
Thank you for reaching out and for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Ian, who attended to carry out the repair to the toilet in your home.
The Team and Trades work hard and hearing that this is appreciated, It's great to see and hear.
Thanks again for sharing your feedback.
Kind regards,
Chris
Claire understood my problem quickly…
Claire understood my problem quickly and delegated the job with great efficacy. From the first point of contact to the end of the job I received a great service
4 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Hazel Tahsin,
Thanks for leaving us such lovely feedback, we really appreciate it!
We’re really pleased to hear you had such a positive experience with Claire in our Customer contact team. We’ll be sure to share your feedback with her.
Kind regards,
Jasmine
Staff are always friendly and very…
Staff are always friendly and very helpful and go above and beyond to meet my needs.
16 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Rick,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
It's fantastic to hear that you've consistently received positive service from our team. Providing a reliable and high quality experience for our customers is something we take great pride in, so it's always rewarding to receive such positive comments.
If there's anything we can assist you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Appalling unprofessionalism and total lack of communication
First of all I am not an Abri customer but live in a Semi Detached property where our neighbours are. Last year Abri carried our repair work on our jointly shared chimney stack and we agreed to have scaffolding in our garden so the work could be carried out. They carried out the repair and we then discovered on our property several months later when we had rain that there were serious damp patches showing on the chimney breast, which spans into 2 bedrooms. We are not exactly sure what work or disturbance was done, as we didn’t have a report shown to us before proceeding. Since this has happened our neighbours have also had bad leaks and new scaffolding went up on June 7th of this year. Having researched the correct procedure to follow if you are having work done which affects your neighbour such as a party wall or chimney it is necessary to produce a surveys report, clearly stating the nature of the work. “The Party Wall Act 1996”
We have now tried to contact Abri 3 times in writing to get such a report and 2 complaint forms with no success. We have still, after 3 months received nothing from them and there has been no movement with the work.
The whole matter has caused considerable stress and cost to ourselves and I have been appalled at the unprofessionalism and lack of communication of this company.
7 giugno 2026
Non scritta su invito
Risposta di Abri
Hi Dave Thompson,
We’re really sorry to hear how frustrating and stressful this situation has been for you. We understand your disappointment, particularly around the communication and the time you’ve been waiting for answers.
We received your complaint form on 3 September and a formal complaint was raised, with an acknowledgement sent on 7 September requesting some further information from you.
We’d really like the opportunity to speak with you directly and get this resolved. Please give us a call on 0300 123 1567 so we can discuss this with you and work towards getting things sorted.
Kind regards,
Jasmine
Excellent plumber
Previously, Abri were with surrsure which were absolutely useless.Abri took all heating insulations et cetera not sure what I’m on about but took it all in house. Had a great plumber called Sean. He installed a radiator in my dining roomwhich I’ve been waiting for nearly a year in my dining room. Sean then fitted it excellent. Then and a came around today to do a gas service check and check two radiators in my bedroom to ensure they were working. Excellent service if you ever need anyone from Abri heating asked for Sean.
15 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Consumer,
Thanks so much for taking the time to leave us a lovely review! It’s great to hear you were happy with the service from Sean, especially after waiting so long for your dining room radiator to be fitted.
We’re really pleased he was able to get this sorted for you and that everything was checked and working as it should. We’ll be sure to pass your kind words on to Sean and his manager.
Kind regards,
Jasmine
Iam a tenant of this company and they…
Iam a tenant of this company and they sorted my repair of slabs in my garden quickly the 2 men that actually done the job were friendly and done an amazing job Thankyou 🤩
3 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Rach Goodchild,
Thanks so much for taking the time to leave us a review.
We’re really pleased to hear that your garden slabs were repaired quickly and that our trade operatives did such a great job.
We’ll make sure your feedback gets back to the team. They’ll really appreciate it!
Kind regards,
Jasmine
Repair
The person who attended to do the repair was very polite and courteous
3 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Catherine Swan,
Thanks so much for taking the time to leave us a review.
We’re really pleased to hear that the trade operative who attended was polite and courteous. It’s great to know you had a positive experience with our team.
We’ll be sure to pass on your kind words!
Kind regards,
Jasmine
Abri
Abri , have always been efficient and helpful if I've needed to contact them . And also the tradesman that have done works on my home have all been brilliant 👏
3 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Ms Marise Wallis,
Thanks so much for your lovely review!
It’s great to hear that you’ve always found us efficient and helpful when you’ve needed to get in touch. We’re also really pleased to hear that the tradespeople carrying out work in your home have all provided a great service.
Kind regards,
Jasmine
Abri have been my landlord for 10+…
Abri have been my landlord for 10+ years now and have always been helpful with my housing needs and problems.
The staff are always friendly and helpful with some going the extra mile which has been greatly appreciated.
14 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Mark,
Thank you so much for your kind review and for choosing Abri as your landlord for over 10 years. We’re delighted to hear that you’ve found our team friendly, helpful and supportive throughout your time with us.
We’ll be sure to share your feedback with the team, as recognition like this means a great deal to us.
Kind regards,
Jasmine
I have recently had my guttering…
I have recently had my guttering cleared out by Abri in preparation for the winter months
The 2 workers were very polite, professionall and respectful of my home environment
14 settembre 2026
Non scritta su invito
Risposta di Abri
Good Morning Richard.
Thanks for reaching out and for taking the time to leave us a review, we really appreciate it!
It’s great to hear that you were happy with the service provided by our repairs team who attended to carry out the works to your Guttering.
Kind regards,
Chris.
Always helpful and problems sorted
When faults are reported they always come timely and do a good job. No complaints from these tenants
1 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Jodie,
Thanks so much for your lovely feedback! Great to hear we’ve been able to sort things quickly and get the job done well.
We’ll make sure your feedback gets back to the team. They’ll really appreciate it!
Kind regards,
Jasmine
Great service
We had a fantastic chap come to our home friendly professional and welcome back anytime. It helps when you get told what they are doing and why just great service
14 settembre 2026
Non scritta su invito
Risposta di Abri
Hello Tina,
Thank you for taking the time to leave us a review, we really appreciate it!
It’s great to hear that you were happy with the service provided by the individual who attended your home.
Thank you for your kind words.
Kind regards,
Chris
I spoke to a lovely lady called Alicia…
I spoke to a lovely lady called Alicia (I think that was her name) regarding my rent account, and I honestly couldn’t have asked for a more helpful and pleasant experience. She took the time to listen, explain everything clearly and provided me with information that I wasn’t even aware of.
She was friendly, patient and extremely helpful, and I really appreciated the time she took to make sure I understood everything. It’s so refreshing to speak to someone who genuinely wants to help.
Thank you so much for your help Alicia it really was appreciated! 😊
2 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Hailee Roberts-Baxter,
Thank you for taking the time to leave us a review, we really appreciate it!
It’s great to hear that you were happy with the service provided by Alicia in our Customer Contact Centre Team, the team work hard and hearing that this is appreciated, It's great to see and hear.
Kind regards,
Chris
Swift action. I am a tenant of this company and have…
I am a tenant of this company and have always found them quick to deal with any repairs or problems.
Recently the locking mechanism on my front door failed at a weekend and I had to request help as I was unable to lock the door properly. After a call to Abri they sent Christopher round after only a few hours, he was unable to repair the lock but managed to alter the mechanism to enable me to secure the property. Waited a few days for the new lock which was fitted by another Abri tradesman( sorry forgot his name) with little fuss and no mess.
Thank you to all concerned for a speedy and efficient service.
1 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Michael Szymanski,
Thanks for taking the time to leave us a review, we really appreciate it!
It's great to hear that you were happy with the service provided by Christopher, and that we managed to fix a new lock for you. I have passed your feedback onto his manager.
Kind regards,
Jasmine
Hi we have lived in an abri home since…
Hi we have lived in an abri home since 29 june 2026 when we moved in there were a few things needed repair , all have been repaired now and we were very impressed with Abri who sorted them very quickly and all of the tradesmen who come to do the repairs were very helpful and very pleasant and efficient, we were very impressed with everyone
12 agosto 2026
Non scritta su invito
Risposta di Abri
Hi Paul Wyatt,
Thanks for taking the time to leave us such a wonderful review, we are happy to hear all your repairs has been done.
Our repairs team do work very hard and hearing that this is appreciated is really lovely. We will pass on the feedback to their manager.
Kind regards,
Jasmine
Lovely and lively little place with…
Lovely and lively little place with friendly staff and great coffee. Highly recommend :)
10 settembre 2026
Non scritta su invito
Risposta di Abri
Hi EOM Guel,
Thank you for taking the time to leave us a review, we really appreciate it!
It’s fantastic to hear that you were happy with the service provided by the team at one of the Cafés you attended.
Kind regards,
Chris
Thank you Emily for your message but…
Thank you Emily for your message but when I called customer service they didn’t process anything. And they were two police officers involved and witness that you took my belongings in the parking for me to get back. But your un professionalism it’s what you are known and stand for
9 settembre 2026
Non scritta su invito
Risposta di Abri
Hi Moussa,
Thanks for taking the time to leave us a review, we’re sorry to hear that you are not happy with the situation you are currently experiencing, this is certainly not how we want our customers to feel.
Are you able to reach out to our Customer Contact Centre on 0300 123 1567 or via email on hello@abri.co.uk so we can look into the issues you have mentioned for you.
Kind regards,
Chris
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.