Abri Recensioni 

The call handler Andrew
Was very sweet kind knowledgeable helpful and above all professional,,
Helping me sort out more than one issue and the outcome was very good and pleasant
Excellent outcome!

Continuously having issues with Abri.

I’ve spent the best part of 2 months trying to set up a direct debit with them, just to cancel it and blame me for cancelling it.

Called up again last month, asked for it to be set up again because my account is now in arrears (Yes, there is a portal to pay online but I can’t warrant paying my rent on there AND they attempt to take the funds AFTER they have cancelled the direct debit TWICE) to be sent a letter 25/03 saying it’s all set up, just to send me another letter 26/03 saying it’s been cancelled!

I called on Friday (27/03) for someone to give me an answer, just to be told that “I’ve left a note with my colleague to call you back”, to have NOTHING done in response! I’ve been calling since Monday trying to get an answer!

I asked for the details to set up a standing order which have been given to me but my bank has flagged it a fraudulent because the name of the account doesn’t match the details given!

Nobody knows what they are doing there! They live and breathe by their computer system that doesn’t work, and they won’t even look at the evidence I’m telling them about to show that they are wrong!

If you can avoid dealing with Abri, do it, because they keep buying out all these other companies without looking after the ones they already have!

Every customer service agent is very kind, however Abri does not help residents at Longwood Avenue SL3 with issues, there is a sign ,,residents carpark only" but strangers dump their vans here and Abri does nothing about it. We were told that we will get 2parking permits per flat, and today when I called for an update are suddenly not entitled to parking permits and no one explains why is that. Our main door to the building is broken for a year now, residents don't feel safe as we have drug smugglers coming in and doing drugs on a main stairwell, we have reported this numerous times with no solution. Everything is about Abri not it's customers.

A big thanks to Abri for a fuss free professional out of hours service fixing my bathroom light when it was so dark and inaccessible. Thank you so much.

No idea who the b*ffoon is running the ground maintenance team but piling sods of turf around greens to stop cars is horrendous on Mansbridge estate.

The elderly cannot fully open car doors now & then have to try & lift their legs over the heap of earth & grass.

Truly the most inept & poorly thought our resolution to a problem. Abri are not dealing with the parking issue, just hiding from them.

Excellent service food nice and hot and well presented
Very good price

Good service by polite staff with a cheerful attitude good food all around a great place 😊👍🏻

Great local cafe. Fantastic selection of cakes and I could read my book and relax

Been here a couple of times for coffee previously so decided to come and try breakfast. Wide variety of breakfast options and drinks. I had the full English breakfast which was very filling.

Great breakfast. Arrived hot, well presented and was tasty.

Absolutely shocking
No interest at all
I have a neighbour tha has buried a pet under the sitting room window because they said they havet that’s it even with photo evidence. Neighbor also aloud to use washing machine all night early hours of the morning every day not anti social
Neighbours garden is full of rubbish house a mess not interested all you get is working with them . Also tenant aloud to abuse path way and intimidate me but that’s fine bins aloud on my property which belong to neighbours cuz I moved them I’m now not aloud my bins near my own property absolutely a joke all they want is there rent. The state of there property is horrible plaster cracking every where not enough ventilation. Paintwork half painted before moving in only aloud certain colours it’s a joke

I have been a tenant for nearly 26 years !
Yep when it was Drum housing !
Have had an ongoing Roofing problem with rain coming in. I reported this on 20th of Nov 2025 and it is still on going. I found out when i first reported the problem they did not put it on the portal. Then my message's were deleted from the site. Who has is allowed to do this ? i also waited in for a 2 x 24 hour emergency which never happened .I found out when i phoned in that it was not logged. I pay my rent but what for ? I have contractors that just turn up . Please make an appointment. I do work!
i have now reported them to the MP of Horndean , Hampshire country Council and as of today to The Ombudsman .
Abri need training in all areas to deal with their customer services or their Repairs . They don't seem to know care as long as they get their rent. It is disgusting what they put their customers though. They need training in customer care and email customers if the repair is not resolved they should send some one out to take time to sort the problem out and put all your phone people on a training customer care course please. I have now taken photos of my messages and Abri reply's .
Please , ABRI you do not need to reply to this message with a customer service email, as i have done that too. I want to speak to a manager or some one higher up please.
I would just like the repair completed.

Complaint about a driver in one for your vans - she pulled out on me on a 40mph road causing me to have to break suddenly. She was then swerving and didn’t bother using her indicators. When I came along side her at some traffic lights, it appears she was eating her lunch which is maybe why she was completely unaware of other drivers around her or didn’t care about her recklessness. Perhaps some staff need longer lunch breaks but either way, not a good look for the company to have a rubbish driver out driving company cars.

Just popped in for a coffee and muffin. Lovely relax atmosphere with staff very helpful and professional.
Highly recommended to everyone and no doubt I will pop in again when in the area.

I do not see how anybody can be happy with the service provided or received by this organisation. Misrepresentation, complete lack of transparency, Failing to meet SLAs on repairs, kitchen and other appliances not fitted or working on handovers. An absolute disgrace and nobody should have to go through this, i cannot see how they are even allowed to continue business.

Very professional, polite guy came to sort the mould in bathroom. Tidied up well too. Many thanks 😊

Amazing service amazing staff Abri go above and beyond what a fantastic company

Before outlining my concerns, I want to acknowledge that many of the reviews on Trustpilot praise the excellent work carried out by the trade professionals working on Abri’s behalf. I fully agree with those reviews — the contractors themselves do a good job.
However, my experience with Abri’s Housing Officers and the complaints team has been extremely disappointing. The customer service provided is slow, unresponsive, and unprofessional.
I have lived in this block of flats for three years. During this time, tenants have repeatedly dumped large items of rubbish in the communal garden and bin areas. This is not an occasional issue — it is persistent and ongoing.
Abri state that a Housing Officer visits monthly to inspect the area and that reminders are regularly sent to tenants to keep communal areas tidy. In the three years I have lived here, I have received only one reminder — a single text message. I have seen no evidence of consistent monitoring or meaningful enforcement.
Despite submitting a complaint, the situation has not improved. In fact, as of this weekend, the problem has worsened significantly.
The lack of accountability and failure to manage communal areas properly is unacceptable. Abri appears unwilling to take responsibility for maintaining the communal garden or for holding tenants accountable for repeatedly leaving rubbish in shared spaces.
Abri need to take immediate and visible action to resolve this ongoing issue and to demonstrate that it takes its responsibilities to residents seriously.

Very grateful how my home was respected. Thank you Dave for your impeccable job, you did great work scraping the walls, sanding down then put this glue like paint and the knowledge you gave me in how I can paint the walls. You left my bathroom much cleaner than I did!
Hope see you for part 2.
Miss Dwinder Singh