We visited Ableworld at Wigan in order to look for a mobility scooter for my husband, we were welcomed by Peter the sales person who was very patient and friendly, offering all the information about t... Leggi di più
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staff are always a pleasure and wanting to help in any way possible. Our dog chewed our charging cable and they were very efficient at finding a replacement. Our initial purchase was also easy and we... Leggi di più
L'azienda ha risposto
A great shop for all your mobility needs. So far Ableworld has never failed me, from stair lifts, mobility scooters to mobility appliances. There are great prices too and offers that are more competit... Leggi di più
L'azienda ha risposto
Sold my Dad a mobility scooter at £2000, he only uses it in the house and that is just to go to the bathroom or bed. Still under warranty, multiple issues with it, latest being the handle part sheere... Leggi di più
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Dettagli dell'azienda
Informazioni su Ableworld
Scritti dall'azienda
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Informazioni di contatto
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, Regno Unito
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4,5
Eccellente
2K recensioni
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Excellent experience
From ordering on line to delivery great service all round.
Recommended.
18 gennaio 2026
Risposta di Ableworld
Hi Patrick,
Thank you so much for your review. We're delighted to hear that everything went smoothly from ordering to delivery. We really appreciate your recommendation.
Take care,
Ableworld
Home Repairs for parts under warranty cost £70 for call out
Most of the reviews that I have read are for how helpful the staff were when making a sale. The negative reviews are for the after sales which is my experience of my purchase of a stairlift. In the first year I had a fault which was fixed. Then the part of the chair that you pulled to use to go up and down the stairs stopped working and I had to use the remote control. I told the person who came to serve it about 14 months after purchase. He said the problem was actually related to the gadget that keeps the seat belt in place but he needed to check that I had a 3 year warranty which I did. He replaced it with another one which unfortunately has come apart a few times whilst going up the stairs. I ended up putting elastic bands around it to secure it. I have been unwell and in hospital and only felt like dealing with this now. The attitude of the lady answering the phone was neither friendly or apologetic about the problem that I was having. All she wanted to make sure of was that I had a parts warranty and to tell me that I had to pay a £70 call out charge. I live 5 mins from their shop. They give you their call out charges in their information package but I thought that as I had a warranty this would be done without a call out charge. This should be made clear on their receipt. It should be written that this 3 year parts warranty is reliant on the customer paying a £70 call out charge, more if you live more than 10 miles from the shop. So I have a stair lift that not long after it's first year has had two repairs and a part that is being held together with elastic bands.
20 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Doris, thank you for taking the time to share your experience. We’re very sorry to hear about the ongoing issues you’ve had with your stairlift and the frustration this has caused, particularly given your recent ill health. This is certainly not the level of service we aim to provide.
We appreciate you outlining the faults you’ve experienced and understand how concerning it must be to rely on a product that has required multiple repairs. We’re also sorry to hear that you felt the manner of our telephone support was unsympathetic, we take this feedback seriously and will be addressing it with the team.
Regarding the warranty, we regret if the call-out charge was not made clear at the point of purchase. While the three-year warranty covers parts, a standard call-out fee does apply, and we acknowledge that this should be communicated more clearly in our documentation and receipts. Your comments on this are very helpful and will be reviewed internally.
We would genuinely like the opportunity to resolve this matter properly for you. Please contact us directly at support@ableworld.co.uk
so we can look into your case in detail and discuss how we can assist further.
Thank you again for your feedback — it helps us improve our service for all customers.
Kind Regards,
Ableworld
Socks ordered for elderly male…
Socks ordered for elderly male relative. Fit well and are comfortable. Package arrived soaking wet and had to be dried out before it could be opened. Happily contents were not affected.
13 gennaio 2026
Risposta di Ableworld
HI Susan, thank you for taking the time to leave a review. We’re really pleased to hear that the socks fit well and are comfortable for your relative. We’re very sorry about the condition of the packaging on arrival – that’s certainly not the experience we aim to provide. We’re glad the contents were unaffected, and we appreciate you bringing this to our attention so we can look into it. Thank you again for your feedback.
Kind Regards,
Ableword
Ableworld Lincoln what a brilliant…
Ableworld Lincoln what a brilliant mobility store! The staff are super friendly and nothing is too much trouble. I can always find what I need in there and if not they can get it for you. The prices are reasonable too. It’s the first place I think of if I need anything mobility related.
18 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hello, thank you for your lovely feedback. We are delighted to hear that you had such a positive experience at Ableworld Lincoln. Our team takes great pride in being friendly and helpful, so it is wonderful to know this came across. We are pleased you find our range and pricing suitable, and we truly appreciate being your first choice for mobility products.
Kind Regards,
Ableworld
Friendly and helpful
Friendly and helpful.
Peter and Julie were very helpful and knowledgeable, we bought one item in-store and arranged a survey for a stairlift 2 days later. Survey and quote done by Jamie who was able to pick-up and install on the same day. Very pleased.
14 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Lez, thank you for your kind review. We are really pleased to hear about your positive experience from start to finish. Peter and Julie will be delighted to know their help was appreciated, and we are glad Jamie was able to carry out the survey, provide the quote, and complete the installation so quickly. Thank you for choosing us, and we are very happy we could help.
Kind Regards,
Ableworld
Knowledgeable and helpful sales team…
Knowledgeable and helpful sales team who were able to answer all our questions and demonstrate the equipment.
16 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Christine, thank you for taking the time to leave such a lovely review. We are delighted we could provide exactly what you needed so quickly, especially during a difficult time. We sincerely appreciate your kind feedback about our staff and your continued support. We look forward to assisting you again in the future.
Kind Regards,
Ableworld
I spent hours on the phone trying to…
I spent hours on the phone trying to find the product that this company provided in 15 minutes half a mile from my home. The best experience in a difficult time. Superb staff who really know their stuff. I won't be shopping anywhere else.
15 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Susan, thank you for your kind words. We are really pleased we could help when you needed it most, and that we were able to save you time and stress. Your feedback means a great deal to our team, and we will be sure to pass on your praise to the staff involved. We truly appreciate your support and look forward to helping you again whenever you need us.
Kind Regards,
Ableworld
Superb
Stuart was so helpful. Very knowledgeable with great advice. Worked out solutions and offered to help with the walker my mum has. What a great guy. Thank you Stuart.
2 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Sally. thank you for your kind review. We’re delighted to hear that Stuart was so helpful and knowledgeable, and that he was able to offer good advice and practical solutions. He’ll really appreciate your lovely comments. Thank you for taking the time to share your experience!
Kind Regards,
Ableworld
The staff at the store was extremely…
The staff at the store was extremely accommodating. There were no issues with the experience. The product is good.
26 dicembre 2025
Risposta di Ableworld
Hi Dominic, thank you for your feedback! We’re very pleased to hear that our staff were accommodating and that you had a smooth experience. It’s great to know you’re happy with the product. We appreciate your support.
Kind Regards,
Ableworld
Rebecca was incredibly helpful with us…
Rebecca was incredibly helpful with us and so informative with the mobility scooter we bought today. She was a pleasure to shop with and would recommend her to anyone who needs help shopping here.
10 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Rebecca, thank you for your positive review. We’re really pleased to hear that Rebecca was able to help you and provide clear information about your mobility scooter. She’ll be delighted to know you enjoyed your shopping experience. Thank you for your recommendation!
Kind Regards,
Ableworld
Chair experience
I went to the Wigan store to look for a new riser recliner. Peter and Julie were brilliant, listened to what I needed and wanted and I was able to "test drive" chairs. I found the right chair for me and the purchasing process was simple and smooth. Just waiting for my new chair to be delivered. Thank you both.
7 gennaio 2026
Non scritta su invito
Risposta di Ableworld
HI Vix, thank you for your lovely review. We’re delighted to hear that Peter and Julie provided you with great service and that you found the perfect chair. We hope you enjoy your new riser recliner, and we look forward to delivering it to you. If you need any further assistance, please don’t hesitate to get in touch.
Kind Regards,
Ableworld
It's the AfterSales Care that Makes this Team Special
It goes without saying that everyone's mobility limitation is individual to them and over the past 4 years the team members at Bridgend have always gone the extra mile to match my needs to the products available - from knives & forks through to 3 electric scooters. But it's their outstanding aftercare service that means so much more when it comes to needing something to help me with questions and getting things fixed. I always look first to my local Ableworld Team because of their helpful attitude.
8 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Lewis, thank you for your kind words. We truly appreciate your feedback and are delighted to hear that our team at Bridgend has been able to support you over the past four years. It’s wonderful to know that our efforts to match your needs and provide excellent aftercare make a difference. Your trust and loyalty mean a lot to us, and we’ll continue to do our best to help you with any questions or assistance you need. Thank you for choosing your local Ableworld team!
Kind Regards,
Ableworld
Ripped off !
Just purchased Abena wet wipes at a shocking price of £8.50 for 80 wipes to later discover they are comparable in size to pampers wipes at a price of £2 for 100 wipes !!!
8 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Rachel, thanks for taking the time to leave your feedback. We’re sorry to hear you were disappointed with the price of the Abena wipes. We always try to offer products that meet specific needs, but we understand how important value for money is.
We’ll be passing your comments back to our supplier and reviewing this internally. If you’d like to explore alternative options, our customer service team would be more than happy to help – please feel free to get in touch at support@ableworld.co.uk
Risposta di Ableworld
Thank you for your positive review. We’re glad the product arrived quickly and met your expectations.
Kind Regards,
Ableworld
Excellent response between Christmas and New Year
My wife started to struggle with the stairs over Christmas. We tried a stairlift in the Ableworld warehouse in Cheltenham on Sunday 28th, and she seemed to enjoy using it. Very helpful staff. Liked the options of new, reconditioned or rental. We opted for rental. The surveyor came on the Monday 29th, and the stairlift was installed on the morning of Wednesday 31st by two very friendly guys. Excellent service!
29 dicembre 2025
Non scritta su invito
Risposta di Ableworld
Hi Doug, thank you so much for your kind words! We’re really glad your wife found the stairlift comfortable and that our team could help make everything quick and easy over the Christmas period.
It’s great to hear you were happy with the rental options and the service from start to finish - we’ll be sure to pass on your thanks to the Engineer.
We really appreciate you taking the time to share your experience and hope your wife continues to enjoy the stairlift!
Take care,
Ableworld
Walking sticks
Peter very helpful with demo of correct use and grip options
2 gennaio 2026
Non scritta su invito
Risposta di Ableworld
Hi Barry,
Thank you for your lovely feedback! Peter will be thrilled to hear that the demo and advice on grip options helped. We’re so glad we could support you and make things easier — we look forward to helping you again whenever you need!
Take care,
Ableworld
Having bought a mobility scooter nearly…
Having bought a mobility scooter nearly two years ago we recently had difficulty in putting the scooter in the car.We went to the Ableworld branch in Hanley Stoke on Trent and the staff Kev and Dawn where extremely helpful Apart from being so very friendly and knowledgeable they sorted us out and even put the scooter in our car.It is a great shame that in this day and age all companies could not be the same.Excellent service and we’ll definitely be back there when we decide to upgrade
Rl
29 dicembre 2025
Non scritta su invito
Risposta di Ableworld
Hi Kath,
Thank you so much for your kind words! Kev and Dawn will be thrilled to hear this. We’re so pleased we could help get your scooter in the car and make the experience stress free. We look forward to seeing you again whenever you’re ready for an upgrade!
Take care,
Ableworld
Quick and very professional
After an injury, I tried to use my late husband's stairlift that had been switched off for nearly 5 years. Obviously, the batteries were dead. I called Ableworld, who's rates were much better than other firms and Roger, the engineer was here within the hour!
He was friendly, professional and very quick to replace the batteries. I am now safe on the stairs! Thank you Roger and Ableworld.
19 dicembre 2025
Non scritta su invito
Risposta di Ableworld
Hi Val & John,
Thank you for taking the time to share your experience! We’re so glad Roger could get your stairlift batteries replaced quickly and safely. It’s great to hear you’re now feeling confident on your stairs again. We’ll be sure to pass your kind words on to Roger and the team!
Take care,
Ableworld
Queensferry branch
Queensferry branch - an absolute s*** show. We visited with a view to buying a rollator for a friend. Nobody was in the shop though we saw one person doing something outside. We walked round, looked at a few things and finally found the rollators, looked and decided we didn't want to buy when we hadn't even had the courtesy of an assistant. As we decided to leave the male assistant showed up but it was too late. Certainly won't go there again and would be dubious about any other branch now. We ended up at Careco and had an amazing experience.
31 dicembre 2025
Non scritta su invito
Risposta di Ableworld
Hi Gillian,
Thank you for sharing your feedback. We’re very sorry to hear that your visit didn’t meet your expectations. Creating a positive, welcoming experience for all our customers is really important to us, and we appreciate you raising this. We’ve shared your comments with the team so we can continue to improve, and we hope you might consider giving us another chance in the future.
Take care,
Ableworld
Difficult to navigate site
Difficult to navigate site. Placed order only to receive email advising no availability but offering alternative without any information. Very poor
8 dicembre 2025
Risposta di Ableworld
Thank you for taking the time to leave us a review on Trustpilot. We truly value customer feedback, as it helps us identify areas where we can improve.
Your comments have been shared with the relevant team so we can review how this was handled and improve our communication going forward.
If you would like us to look into this further, please don’t hesitate to contact our Customer Service team directly using the following email – support@ableworld.co.uk and we’ll be happy to assist.
Thank you again for your feedback,
Ableworld
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