Purchased online but asked some questions which were promptly answered via email and phone call. Transported the bike from Adelaide on a refundable deposit. Arrived after a few weeks. Pick up was low... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I went online a bought a bike on the 28/11/2022. During the transaction there was no mention of storage fees or that it needed to be picked up by a certain date. As its my 4 yr olds first... Leggi di più
We bought a basket for a child’s birthday. We ordered it 3-4 weeks before the due date. It didn’t end up being delivered on time, with a real lack of knowledge between the local shop where we were s... Leggi di più
L'azienda ha risposto
Super easy to purchase and was ready for collection before the estimated date. Staff were friendly and helpful too.
Dettagli dell'azienda
Scritti dall'azienda
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Informazioni di contatto
521 Pittwater Road, 2100, Brookvale, NSW, Australia
- (02) 9122 0842
3,0
Nella media
169 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I like the bike and the speed of…
I like the bike and the speed of ordering online, but ever since I picked it up the bike is very clunky when pedalling. Due to covid restrictions am unable to get it checked.
3 ottobre 2021
Risposta di 99 Bikes - Brookvale
Hi Dave,
I am glad to hear that you have had such a good experience with ordering online. I have reached out to you via email to see if we can work out a solution for the bike.
Left wondering during click & collect
Both times I have clicked & collected I have been left waiting for approx. 20-30mins after them confirming my details at pick up. Other customers served after me had their orders fulfilled before me.
1 ottobre 2021
Risposta di 99 Bikes - Brookvale
Thanks for your feedback and we will pass this on to our operations team to investigate how we can improve our click & collect experience. Apologies for any inconvenience the delays caused.
Online and service 5 stars.
Purchased an bike online and it was ready for pick up within the time frame given. We experienced a small issue with a broken part, which was no fault of the bike just a accident with the kids running into each other and the guys at 99 bikes fixed it with 15mins at no charge. We have bought bikes from 99 bikes before and will continue to do so.
29 settembre 2021
Would recommend 99 bikes
Would recommend 99 bikes. They have very helpful staff and quality products 😃👍
28 settembre 2021
The guys at the Brookvale store were…
The guys at the Brookvale store were super helpful and friendly. I will definitely buy from them again. Great service.
27 settembre 2021
Good service
Good service. Goods were ready for click and collect earlier than they said
27 settembre 2021
I got a message immediately saying that…
I got a message immediately saying that my order had been received and that I would be alerted when it was ready to be picked up. I didn’t hear anything for a few days, tried unsuccessfully to contact you by phone and eventually just went to the shop and picked up my goods which were ready. You just need to get your processes ironed out.
27 settembre 2021
No communication on order being ready
After two weeks of waiting for confirmation that I can pick up my online order from click and collect in Brookvale I called the Helpdesk. Who said that it was ready 2 days after I order but it hadn't been tagged as completed. I then tried to call the Brookvale store all day with no answer and eventually went there to try and speak to them directly. My order had been sitting in store for 12 days and 99Bikes had not informed me.
22 settembre 2021
Risposta di 99 Bikes - Brookvale
We are sorry for the lack of communication around your order. We apologise for any inconvenience this has caused and will be working on systems to provide customers with updates on when orders are ready.
Great service from 99 Bikes at…
Great service from 99 Bikes at Brookvale. Shout out to Luke who went above and beyond to help us out with our son's new bike.
This was our 3rd purchase through 99 bikes. Easy click and collect. Would recommend their team.
20 settembre 2021
Quick and efficient!
17 settembre 2021
Great customer service :)
12 settembre 2021
I found d everyone very helpful in the…
I found d everyone very helpful in the store
12 settembre 2021
I ordered click n collect and my order…
I ordered click n collect and my order was ready within 20min. Great service.
11 settembre 2021
Good customer service
I had a problem with my bike's brakes, in the first attempt to solve the problem I didn't have a good experience, but Mr Byron was very attentive and solved my problem in 30 minutes.
9 settembre 2021
Risposta di 99 Bikes - Brookvale
Hi Thomaz,
Thank you for taking the time to reach out to us. I am so sorry to hear about the issues you're having with your bike and the disappointing experience you've had with us. I've reached out to you via email to try and assist you with this. If you don't receive this or have any other questions please don't hesitate to reach out to us on help@99bikes.com.au
Extremely nolagable and friendly…
Extremely nolagable and friendly service.
Dealt with a gentleman by the name of Jayin @ the Brookvale store.
The guy is an absolute legend! Pay rise his way for sure. Or get him in the big office!!!!
Nothing was a drama and went above and beyond to help us🙏🏻. Kind Regards Darbs
8 settembre 2021
Service was great
Service was great, communication was great. Picking up the bike during COVID-19 lockdown wasn't as smooth as it could have been... but we're all still figuring this out.
6 settembre 2021
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