Fifth Third Bank Recensioni 728

Luong Horn is great banker! She was very knowledgeable and lead us to how to invest and set up all my banking needs. Because of her service to my Mother, i am bring all my accounts to 5/3rd too!

I had the time wrong for my appointment and showed up 30 minutes late. Everyone was so nice, and they saw me anyway. Betsy was positive, professional, friendly, and skilled.

Paul Wagner as always has take excellent care of me.

always friendly, fast service

The bank teller that attended was very friendly. The bank teller made our visit be very quick and painless.

Had a very nice experience

I have been fortunate, on several occasions, to benefit from the expertise and kindness of Helen Rodriguez. She is always able to answer my questions and advise accordingly.

Great customer service to achieve the goals

Young men who are enthusiastic in helping. A Manager who demonstrates he is interested in training his people. A staff that this willing to go the extra step to help. I highly recommend this branch to people

Very pleased! Wilma was extremely helpful! Appreciate it!

I had a car loan through Fifth Third Bank, and my experience started off fine. I set up autopay and everything worked as expected—until it suddenly didn’t. Out of nowhere, my autopay stopped processing, and that’s when everything went downhill.

Once I had to start dealing with customer service, my entire opinion of the bank changed. No one seemed to know what they were doing. I reached out multiple times and was given different explanations for the issue, but none of them actually solved the problem. It felt like I was going in circles with no real answers or accountability.

I even went into a physical branch hoping to get help in person, but that didn’t resolve anything either. At that point, I lost confidence completely. I ended up paying off the loan in full out of fear that their inability to fix the issue would negatively impact my credit.

To make matters worse, I had customer service representatives hang up on me. One interaction in particular was incredibly unprofessional—after I shared my frustration and said I wouldn’t bank with them again, the representative told me I should have just paid cash for my car instead of taking out a loan.

Overall, this was a frustrating and disappointing experience. I would not recommend Fifth Third Bank based on the lack of support, poor communication, and unprofessional behavior I encountered.

I decided to switch banks and chose Fifth Third because they were local and I knew others who banked with them.

I opened an account online with an initial deposit of $100. I then set up my payees for my online banking and set up a few payments to go out. My current bank limits transfers to $1500 per day so I scheduled a transfer to my new 5/3 account. In the meantime, my husband and are were in the process of having all of our direct deposits redirected to 5/3.

Yesterday I received a call from their fraud department stating that I didn't have enough funds in my account to cover the payments that were scheduled 2 weeks out. I explained that I was in the process of redirecting my direct deposits and the money would be there prior to the payment due date.

I was then informed that it's their policy that customers cannot schedule any payments if the funds are not currently in the account, regardless of how far out they are. The also said that my payments had been canceled and my account had been closed by them.

I was not able to login to my online banking to check on the $1500 deposit, but was just told over the phone that it's pending and should be available tomorrow.

I will gladly go to the branch tomorrow, collect my money and deposit it with my current bank.

The service provided at Bank 5/3 is very good, regardless of where I need it. Ensure customer satisfaction with its teller job. I have nothing to complain about.

Professional and helpful in banking transaction

Well, first off, I was accepted for the bank account. The second of all the banker didn’t have to go too much and didn’t waste my time and I know a lot about finances and financial workings, and she did not blow my ears off and she told me she will always be there for me and it was quick easy and fair to the point.

I went to open an account on a randomly short staffing day at this 53 branch in Detroit Friday afternoon. Even without an appointment, the staff is willing to go beyond to help me to open the account successfully. Highly satisfied!
Thanks!

Outstanding reps here at the Woodstock Towne lake branch.

Not seeing how perceived customer difficulty is handled by your employees.