I initially attended for a consultation…
I initially attended for a consultation regarding gum treatment and composite bonding and was given a treatment plan and costs. However, after a scale and polish appointment where only two teeth were treated due to sensitivity, I was still charged the full fee. When I raised this concern I felt the response was defensive rather than supportive, which left me feeling uncomfortable given the level of treatment and cost involved.
I later tried to discuss things and move forward with the treatment plan, but was informed the clinic no longer wished to proceed with my care. I appreciate that a refund was offered, but the overall experience left me feeling unheard and disappointed with the way the situation was handled.

Risposta di 3 Step Smiles







