Optima Legal Recensioni 

They did a good job dealing with our conveyancing. They are not easy to get hold of on the phone which is challenging at the best of times.

Very good costumer service,really nice team to work with,thank you

Very good happy with service

Effortlessly done. All the hard work was done by the lawyers. After submitting the required documents at the onset. I didn’t do anything else until I was notified of the completion. Smooth and seamless.

Extremely disappointing experience with Optima Legal. I am now at the point where I need this matter urgently escalated and brought to completion.

Optima Legal was recommended by Barclays to handle my remortgage, so I expected a professional service and clear communication throughout the process. Unfortunately, my experience has been the complete opposite.

The last update I received from Optima Legal was two weeks ago. Despite leaving message through the client portal since then, I have received no response and no meaningful update.

My existing mortgage expired on 31 July, and the continued delay is now causing me additional financial costs every single day. This is no longer simply frustrating or inconvenient — I am financially worse off because this matter has not been completed.

I am therefore asking Optima Legal to urgently escalate my case, provide a clear explanation of what remains outstanding, and confirm a firm remortgage completion date.

I would also expect Barclays, having recommended Optima Legal, to take an interest in how customers referred to this firm are being dealt with.

Optima Legal: please contact me urgently, take ownership of this matter, and confirm my completion date. Every further day of delay is costing me money.

Quick easy and professional service. 100% online but someone was always available to answer questions and deal with queries. I would recommend

Excellent service from Optima Legal. The team handled my remortgage efficiently and professionally from start to finish. Communication was clear, everything was explained well, and the whole process was smooth and stress-free. I’m very pleased with their service and would highly recommend Optima Legal.

Simple use of online portals, everything quick and easy to understand.

I had a brilliant experience the communication was very clear and easy to navigate the portal, any questions I had via email were responded to promptly.

all communication was very clear, easy to understand, easy to follow up on. I never had any problems at all.

Very pleased with the hassle free online system that allows me to submit documents, ask questions, and track every step of the remortgaging process. The regular updates and communications provided for an excellent experience. Thanks!

Really easy and straightforward. App / website works really well and they did exactly what they said they would when they would. Faultless

Can not fault the process. Quick simple and hassle free.

Kept up to date through the portal. didnt have to do anything apart from use the portal. Quick and easy.

Very good experience.

This is my second review, and unfortunately the situation has only got worse. It has now taken over three months to complete what should be a simple remortgage, and it has cost me more than £3,000 to date as a direct result of Optima's delays.

After my first review, Optima told me they had my documents and were "progressing my case." Since then I have received no update through the portal for three weeks. The only contact I've had from them at all was their reply to my previous negative review, not a single proactive message about the actual progress of my case.

I would genuinely have saved money by choosing a higher interest rate elsewhere rather than being required to use Optima, who were forced on me by Halifax as part of this process. I'll be raising this directly with Halifax, as I believe the service failures here are having a real financial impact on their customers.

Each time you call them it's always "happening this week". LIARS.

If anyone from Optima does want to help me - you have my details but I expect nothing.

Great service. No issues encountered. Would recommend.

Great all round service, super efficient and dealt with within timeframe.
Very happy customers.

Fast efficient service. Thank you !